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Workforce Management Forecasting Analyst Jobs in Dallas, TX

Black Box

Workforce Management Manager

Plano, TX · On-site

Work with Finance to manage labor budgets, cost forecasting, and variance analysis. * Collaborate with Data Center Operations leadership to align workforce plans with maintenance schedules ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements ... Communicate daily summary of forecasted service levels and staffing needs, working with operations ...

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements ... Communicate daily summary of forecasted service levels and staffing needs, working with operations ...

Black Box

Workforce Specialist

Plano, TX · On-site

... in Workforce Management, Operations Planning, or similar roles. * Experience supporting 24/7 ... Strong analytical and modeling skills (Excel, SQL, or similar tools). * Experience with WFM ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

Perform continual analysis of current performance (noting recent historical trends) and conduct ... forecasting to make necessary adjustments in staffing plans and coordinate with Program Success ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

Perform continual analysis of current performance (noting recent historical trends) and conduct ... forecasting to make necessary adjustments in staffing plans and coordinate with Program Success ...

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All JobsWorkforce Management Forecasting Analyst JobsWorkforce Management Forecasting Analyst Jobs in Dallas, TX

Workforce Management Forecasting Analyst information

See Dallas, TX salary details

$38.2K

$96.9K

$171.4K

How much do workforce management forecasting analyst jobs pay per year?

As of Aug 11, 2026, the average yearly pay for workforce management forecasting analyst in Dallas, TX is $96,936.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $131,600.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Forecasting Analyst vs Workforce Management Analyst?

AspectWorkforce Management Forecasting AnalystWorkforce Management Analyst
Primary FocusForecasting staffing needs and analyzing data trendsManaging daily staffing schedules and operational workflows
Required SkillsData analysis, forecasting models, Excel, statistical toolsScheduling, operational coordination, communication skills
CertificationsTypically none required, but certifications in data analysis or workforce planning are a plusOften no specific certifications required
Work EnvironmentOffice setting, working with data and forecasting toolsOffice environment, interacting with staff and operations teams

While both roles involve workforce management, the Workforce Management Forecasting Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst handles scheduling and operational tasks to ensure daily staffing aligns with business needs. Both roles are essential for effective workforce planning but differ in their core responsibilities and skill sets.

What cities near Dallas, TX are hiring for Workforce Management Forecasting Analyst jobs? Cities near Dallas, TX with the most Workforce Management Forecasting Analyst job openings:
Workforce Management Forecasting Analyst jobs near you
Infographic showing various Workforce Management Forecasting Analyst job openings in Dallas, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, 13% Hybrid, and 13% Remote job distribution, with an average salary of $96,936 per year, or $46.6 per hour.

Workforce Management Analyst

Staffingine LLC

Coppell, TX • On-site

Contractor

Re-posted 25 days ago

Job description

Job Title: Workforce Management Analyst 
Job Location: Coppell, TX 
Job Type: Contract

Job Description:  

  • Monitor and manage real-time call center performance, including call volumes, AHT, staffing levels, and service levels across all queues to ensure targets are met. 

  • Analyze intraday trends in call arrival patterns, handle times, and agent availability to make proactive adjustments and maintain operational efficiency. 

  • Adjust routing strategies and skill assignments in real time to balance workload and optimize service delivery across channels and queues. 

  • Track and report key intraday metrics, including service level, occupancy, shrinkage, and adherence, providing timely updates and insights to leadership. 

  • Identify and escalate deviations from forecast or schedule, recommending immediate actions to mitigate service impacts. 

  • Monitor agent schedule adherence and productivity, promptly communicating non-adherence and performance concerns to team leaders. 

  • Coordinate with operations and support teams to plan and manage offline activities (training, meetings, coaching) without compromising service level goals. 

  • Maintain accurate schedule data by entering exceptions, managing schedule changes, and responding to ad hoc scheduling requests. 

  • Perform intraday analysis and root-cause evaluation for service level misses, system issues, or unexpected volume fluctuations. 

  • Collaborate with WFM forecasting and scheduling teams to provide feedback on intraday performance trends and future planning assumptions. 

  • Communicate actionable recommendations to operations leaders to drive continuous improvement in queue management and staffing optimization. 

  • Assist in developing and refining real-time procedures, tools, and reporting dashboards to enhance visibility and decision-making. 

  • Participate in post-day reviews and planning sessions to identify improvement opportunities for future intraday management. 

  • Perform other related duties as assigned, supporting the WFM team’s mission to deliver optimal customer and employee experiences.