... based on forecasted demand Track and update schedule changes, time-off requests, and staffing ... workforce management, or analytics Strong Excel skills (e.g., pivot tables, basic formulas ...
... based on forecasted demand Track and update schedule changes, time-off requests, and staffing ... workforce management, or analytics Strong Excel skills (e.g., pivot tables, basic formulas ...
... forecasted demand • Track and update schedule changes, time-off requests, and staffing ... workforce management, or analytics • Strong Excel skills (e.g., pivot tables, basic formulas) • ...
... forecasted demand • Track and update schedule changes, time-off requests, and staffing ... workforce management, or analytics • Strong Excel skills (e.g., pivot tables, basic formulas) • ...
This includes monitoring, reporting, and analyzing staffing levels to ensure adequate coverage ... Manage and optimize service center schedules based on forecasted and real-time needs * Coordinate ...
This includes monitoring, reporting, and analyzing staffing levels to ensure adequate coverage ... Manage and optimize service center schedules based on forecasted and real-time needs * Coordinate ...
Workforce Management Scheduler
Pittsburgh, PA · On-site
$48K - $58K/yr
This includes monitoring, reporting, and analyzing staffing levels to ensure adequate coverage ... Manage and optimize service center schedules based on forecasted and real-time needs * Coordinate ...
Workforce Management Scheduler
Pittsburgh, PA · On-site
$48K - $58K/yr
This includes monitoring, reporting, and analyzing staffing levels to ensure adequate coverage ... Manage and optimize service center schedules based on forecasted and real-time needs * Coordinate ...
Responsibilities The Workforce Management Supervisor is responsible for leading a team of ... forecasting staffing requirements translate to a long-term capacity and staffing plans, as well as ...
Responsibilities The Workforce Management Supervisor is responsible for leading a team of ... forecasting staffing requirements translate to a long-term capacity and staffing plans, as well as ...
... contractor management, location strategy, and capacity forecasting. * Analyze workforce and ... financial data to provide recommendations that balance business needs with financial objectives.
... contractor management, location strategy, and capacity forecasting. * Analyze workforce and ... financial data to provide recommendations that balance business needs with financial objectives.
... contractor management, location strategy, and capacity forecasting. * Analyze workforce and ... financial data to provide recommendations that balance business needs with financial objectives.
... contractor management, location strategy, and capacity forecasting. * Analyze workforce and ... financial data to provide recommendations that balance business needs with financial objectives.
Business Forecasting Associate develops and utilizes sophisticated financial models to forecast ... Supports Workforce Management by analyzing labor cost data, model strategic plans to improve ...
Business Forecasting Associate develops and utilizes sophisticated financial models to forecast ... Supports Workforce Management by analyzing labor cost data, model strategic plans to improve ...
Business Forecasting Associate develops and utilizes sophisticated financial models to forecast ... Supports Workforce Management by analyzing labor cost data, model strategic plans to improve ...
Business Forecasting Associate develops and utilizes sophisticated financial models to forecast ... Supports Workforce Management by analyzing labor cost data, model strategic plans to improve ...
Forecast Analyst
Coopersburg, PA · On-site
... forecasting software. * Forecast large projects globally. * Meet regularly with Product Managers and Financial Analysts to discuss sales trends and product lifecycle management. * Work with New ...
Forecast Analyst
Coopersburg, PA · On-site
... forecasting software. * Forecast large projects globally. * Meet regularly with Product Managers and Financial Analysts to discuss sales trends and product lifecycle management. * Work with New ...
Forecast Analyst
Coopersburg, PA · On-site
... forecasting software. * Forecast large projects globally. * Meet regularly with Product Managers and Financial Analysts to discuss sales trends and product lifecycle management. * Work with New ...
Forecast Analyst
Coopersburg, PA · On-site
... forecasting software. * Forecast large projects globally. * Meet regularly with Product Managers and Financial Analysts to discuss sales trends and product lifecycle management. * Work with New ...
The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst-Workforce Management Systems. The Associate Application Analyst supports the ...
The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst-Workforce Management Systems. The Associate Application Analyst supports the ...
The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst-Workforce Management Systems. The Associate Application Analyst supports the ...
The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst-Workforce Management Systems. The Associate Application Analyst supports the ...
Operations Analyst
Coraopolis, PA · On-site
Support labor planning and workforce management processes through forecasting analysis, data staging, reporting, scheduling configuration support, and process optimization initiatives * Execute ...
Operations Analyst
Coraopolis, PA · On-site
Support labor planning and workforce management processes through forecasting analysis, data staging, reporting, scheduling configuration support, and process optimization initiatives * Execute ...
... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ... Compares results to forecast and find opportunities for improvement * Provide periodic (Daily ...
... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ... Compares results to forecast and find opportunities for improvement * Provide periodic (Daily ...
Information Technology Specialist (Systems Analysis/Applications Software)
Lancaster, PA · On-site
$125K/yr
... workforce management, and operational decision-making activities. * Analyzing datasets to support contact center metrics, service level reporting, trend analysis, workload management, forecasting ...
Information Technology Specialist (Systems Analysis/Applications Software)
Lancaster, PA · On-site
$125K/yr
... workforce management, and operational decision-making activities. * Analyzing datasets to support contact center metrics, service level reporting, trend analysis, workload management, forecasting ...
Information Technology Specialist (Systems Analysis/Applications Software)
Media, PA · On-site
$125K/yr
... workforce management, and operational decision-making activities. * Analyzing datasets to support contact center metrics, service level reporting, trend analysis, workload management, forecasting ...
Information Technology Specialist (Systems Analysis/Applications Software)
Media, PA · On-site
$125K/yr
... workforce management, and operational decision-making activities. * Analyzing datasets to support contact center metrics, service level reporting, trend analysis, workload management, forecasting ...
Information Technology Specialist (Systems Analysis/Applications Software)
Media, PA · On-site
$125K/yr
... workforce management, and operational decision-making activities. * Analyzing datasets to support contact center metrics, service level reporting, trend analysis, workload management, forecasting ...
Information Technology Specialist (Systems Analysis/Applications Software)
Media, PA · On-site
$125K/yr
... workforce management, and operational decision-making activities. * Analyzing datasets to support contact center metrics, service level reporting, trend analysis, workload management, forecasting ...
Information Technology Specialist (Systems Analysis/Applications Software)
Scranton, PA · On-site
$125K/yr
... workforce management, and operational decision-making activities. * Analyzing datasets to support contact center metrics, service level reporting, trend analysis, workload management, forecasting ...
Information Technology Specialist (Systems Analysis/Applications Software)
Scranton, PA · On-site
$125K/yr
... workforce management, and operational decision-making activities. * Analyzing datasets to support contact center metrics, service level reporting, trend analysis, workload management, forecasting ...
Information Technology Specialist (Systems Analysis/Applications Software)
Erie, PA · On-site
$125K/yr
... workforce management, and operational decision-making activities. * Analyzing datasets to support contact center metrics, service level reporting, trend analysis, workload management, forecasting ...
Information Technology Specialist (Systems Analysis/Applications Software)
Erie, PA · On-site
$125K/yr
... workforce management, and operational decision-making activities. * Analyzing datasets to support contact center metrics, service level reporting, trend analysis, workload management, forecasting ...
Workforce Management Forecasting Analyst information
See Pennsylvania salary details
$38.6K - $50.8K
6% of jobs
$59.7K is the 25th percentile. Wages below this are outliers.
$50.8K - $63K
26% of jobs
$63K - $75.2K
7% of jobs
The median wage is $86.3K / yr.
$75.2K - $87.4K
12% of jobs
$87.4K - $99.6K
18% of jobs
$99.6K - $111.9K
0% of jobs
$111.9K - $124.1K
5% of jobs
$124.7K is the 75th percentile. Wages above this are outliers.
$124.1K - $136.3K
10% of jobs
$136.3K - $148.5K
1% of jobs
$148.5K - $160.7K
14% of jobs
$160.7K - $172.9K
1% of jobs
$38.6K
$97.8K
$172.9K
How much do workforce management forecasting analyst jobs pay per year?
As of Aug 11, 2026, the average yearly pay for workforce management forecasting analyst in Pennsylvania is $97,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $132,800.00 per year, depending on experience, location, and employer.
What is the difference between Workforce Management Forecasting Analyst vs Workforce Management Analyst?
| Aspect | Workforce Management Forecasting Analyst | Workforce Management Analyst |
|---|---|---|
| Primary Focus | Forecasting staffing needs and analyzing data trends | Managing daily staffing schedules and operational workflows |
| Required Skills | Data analysis, forecasting models, Excel, statistical tools | Scheduling, operational coordination, communication skills |
| Certifications | Typically none required, but certifications in data analysis or workforce planning are a plus | Often no specific certifications required |
| Work Environment | Office setting, working with data and forecasting tools | Office environment, interacting with staff and operations teams |
While both roles involve workforce management, the Workforce Management Forecasting Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst handles scheduling and operational tasks to ensure daily staffing aligns with business needs. Both roles are essential for effective workforce planning but differ in their core responsibilities and skill sets.
What cities in Pennsylvania are hiring for Workforce Management Forecasting Analyst jobs? Cities in Pennsylvania with the most Workforce Management Forecasting Analyst job openings:
Full-time
Re-posted 17 days ago
Job description
Description
The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right resources are in place to meet service level expectations.
Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).
Requirements
Key Responsibilities
Scheduling & Staffing Support
Assist in creating and maintaining staff schedules based on forecasted demand
Track and update schedule changes, time-off requests, and staffing adjustments
Real-Time Monitoring
Monitor daily performance against service levels and staffing plans
Identify variances and communicate recommended adjustments to supervisors
Reporting & Data Analysis
Produce regular reports on schedule adherence, service levels, and performance trends
Compare actual results to forecasts and highlight key variances
Forecasting Support
Assist in analyzing historical data to support volume and staffing forecasts
Maintain data accuracy within workforce management tools
Collaboration
Partner with supervisors and leadership to support operational needs
Communicate staffing risks or trends in a timely manner
Qualifications
Required
2-4 years of experience in contact center operations, workforce management, or analytics
Strong Excel skills (e.g., pivot tables, basic formulas)
Analytical mindset with attention to detail
Preferred
Experience with workforce management tools
Exposure to contact center scheduling or reporting
Experience in high-volume environments
What Success Looks Like (6-12 Months)
Produces accurate schedules and reliable reporting
Effectively supports real-time operational needs
Identifies trends that improve staffing efficiency
Growth Opportunities
Senior WFM Analyst
Capacity Planning / Forecasting roles
Operations Strategy
About Immersion Consulting
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Annapolis, MD, US
Year founded
2004