ZipRecruiter

Log In

1

Workforce Management Forecasting Analyst Jobs in Moosic, PA

Chewy

CS Workforce Specialist II

Pittston, PA

... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ... Compares results to forecast and find opportunities for improvement * Provide periodic (Daily ...

Chewy

CS Workforce Specialist III

Pittston, PA · Hybrid

$16 - $21.25/hr

As a CS Workforce Specialist III, you will be responsible for analyzing and coordinating operational performance and progression metrics in the call centers by applying workforce management systems ...

ShipMonk

Sr. Client Experience Manager

Pittston, PA

Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization * Familiarity with CRM, ticketing, and workforce management platforms * Exceptional ...

ShipMonk

Sr. Client Experience Manager

Pittston, PA · On-site

Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization * Familiarity with CRM, ticketing, and workforce management platforms * Exceptional ...

ShipMonk

Sr. Client Experience Manager

Pittston, PA · On-site

Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization * Familiarity with CRM, ticketing, and workforce management platforms * Exceptional ...

Penn Foster

Financial Analyst

Scranton, PA

... forecasting processes of the company and developing ad-hoc analytics on key business drivers ... time management skills Ability to think independently and function well in a team environment ...

Penn Foster

Financial Analyst

Scranton, PA · On-site

... forecasting processes of the company and developing ad-hoc analytics on key business drivers ... management skills * Ability to think independently and function well in a team environment

Benco Dental

Senior Financial Analyst (Hybrid)

Pittston, PA · Hybrid

$80K - $100K/yr

Budgeting and forecasting * Interpersonal and communication skills * Oral and visual presentation ... Ability to prioritize and manage multiple tasks and/or projects * Attention to detail and ...

Benco Dental

Senior Financial Analyst (Hybrid)

Pittston, PA · On-site

$80K - $100K/yr

Budgeting and forecasting * Interpersonal and communication skills * Oral and visual presentation ... Ability to prioritize and manage multiple tasks and/or projects * Attention to detail and ...

Benco Dental

Senior Financial Analyst (Hybrid)

Pittston, PA · Hybrid

$80K - $100K/yr

Budgeting and forecasting * Interpersonal and communication skills * Oral and visual presentation ... Ability to prioritize and manage multiple tasks and/or projects * Attention to detail and ...

Benco Dental

Senior Financial Analyst (Hybrid)

Pittston, PA · On-site

$80K - $100K/yr

Budgeting and forecasting * Interpersonal and communication skills * Oral and visual presentation ... Ability to prioritize and manage multiple tasks and/or projects * Attention to detail and ...

next page

Showing results 1-20

All JobsWorkforce Management Forecasting Analyst JobsWorkforce Management Forecasting Analyst Jobs in Moosic, PA

Workforce Management Forecasting Analyst information

See Moosic, PA salary details

$37.1K

$94K

$166.2K

How much do workforce management forecasting analyst jobs pay per year?

As of Aug 11, 2026, the average yearly pay for workforce management forecasting analyst in Moosic, PA is $93,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $127,600.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Forecasting Analyst vs Workforce Management Analyst?

AspectWorkforce Management Forecasting AnalystWorkforce Management Analyst
Primary FocusForecasting staffing needs and analyzing data trendsManaging daily staffing schedules and operational workflows
Required SkillsData analysis, forecasting models, Excel, statistical toolsScheduling, operational coordination, communication skills
CertificationsTypically none required, but certifications in data analysis or workforce planning are a plusOften no specific certifications required
Work EnvironmentOffice setting, working with data and forecasting toolsOffice environment, interacting with staff and operations teams

While both roles involve workforce management, the Workforce Management Forecasting Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst handles scheduling and operational tasks to ensure daily staffing aligns with business needs. Both roles are essential for effective workforce planning but differ in their core responsibilities and skill sets.

What cities near Moosic, PA are hiring for Workforce Management Forecasting Analyst jobs? Cities near Moosic, PA with the most Workforce Management Forecasting Analyst job openings:
Workforce Management Forecasting Analyst jobs near you

CS Workforce Specialist II

Chewy

Pittston, PA

Full-time

Re-posted 24 days ago

Chewy rating

6.9

Company rating: 6.9 out of 10

Based on 227 frontline employees who took The Breakroom Quiz

9th of 39 rated national retailers

Job description

Our Opportunity 

Chewy, the fastest growing e-commerce retail businesses and Pet Pharmacy in the United States today, is seeking a Customer Service Workforce Specialist II who is hard-working, analytical, and can think creatively. This individual contributor supports Pharmacy Operations through a combination of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time performance management to ensure Service Level Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations Leadership, and most importantly our Chewy Pharmacy Team Members. This would be a hybrid position hubbed at either our Pittston, PA or Louisville, KY (Fern Valley) locations.

Are you read to lead the pack? Our team looks forward to speaking with you!  

Why you’ll love working here: 

Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team : 

  • Climate-controlled environment 

  • Employee 20% Discount Program at Chewy for all your pet needs 

  • Team building events and company-sponsored luncheons 

  • Career growth and promotion opportunities  

  • Insurance eligibility on the 1st of the Month 

What You’ll Do: 

  • Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to improve resource efficiency and achieve service level goals and other business objectives 

  • demonstrate a strong understanding of how planning/forecasting staffing requirements translate to the creation of efficient schedules and real-time and intraday management to support a multi-department contact center operations 

  • Supervise queues & schedule staffing, plan seating capacity for shifts, communicate overtime and time off needs 

  • Manage, track and report on operational performance & business metrics 

  • Partner with Pharmacy Operations teams to achieve service level goals and business objectives for a multi-site operation 

  • Maintain constant communication with Pharmacy Operations teams to coordinate needed staffing adjustments based on current and forecasted results 

  • Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation 

  • Generate and evaluate staffing schedules and ensures data updates into scheduling system 

  • Compares results to forecast and find opportunities for improvement 

  • Provide periodic (Daily/Weekly/Monthly) performance reports to leadership 

  • Other duties as assigned 

What You’ll Need: 

  • Minimum of 1 year of experience performing WFM functions (specifically real-time management and/or scheduling) in a multi-department and/or multi-site contact center environment required 

  • Proven proficiency working with and manipulating data, crafting reports, visualizations and presentations from scratch 

  • Functional knowledge of WFM software and platforms (NICE IEX, Calabrio, Verint, etc.) that includes real-time adherence preferred 

  • Understanding of overall operational activities including phone, email, chat, back office work item processing, and social media support 

  • Must have an excellent solid understanding of Excel and other Windows based programs (Word, PowerPoint, etc.), with the capacity to prioritize/analyze data in a structured manner. 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

What Chewy employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Chewy logo

About Chewy

Sourced by ZipRecruiter

Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Year founded

2011

View All Chewy Jobs

Apply