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Workforce Management Forecasting Analyst Jobs in Oregon

Point C

OR · On-site

... workforce management systems, forecasting workload demand, scheduling staff, and optimizing ... Analyze historical data to forecast call volume/workload trends * Develop short-term and long-term ...

Human Interest

OR

You will be responsible for managing and optimizing real-time staffing, service levels and ... Understanding of forecasting and capacity planning concepts * Ability to thrive in a fast-pace and ...

Five9

OR · On-site

$232K - $243K/yr

Design and oversee the development of core WFM capabilities including workforce forecasting, multi-skill scheduling, intraday management, real-time adherence, and performance analytics * Define ...

Teleperformance

... than forecasted increase in call volume and excessive general use of Aux, ACW and/or agent ... Workforce Management Analyst experience a must * Must have solid customer service skills * Must ...

Motive

OR · On-site

$232K - $243K/yr

As the Director of Product, Workforce Management, you will lead the management and execution of our ... Analyze performance metrics to measure the success of product launches. What We're Looking For ...

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All JobsWorkforce Management Forecasting Analyst JobsWorkforce Management Forecasting Analyst Jobs in Oregon

Workforce Management Forecasting Analyst information

See Oregon salary details

$40.7K

$103.2K

$182.4K

How much do workforce management forecasting analyst jobs pay per year?

As of Aug 10, 2026, the average yearly pay for workforce management forecasting analyst in Oregon is $103,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $140,100.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Forecasting Analyst vs Workforce Management Analyst?

AspectWorkforce Management Forecasting AnalystWorkforce Management Analyst
Primary FocusForecasting staffing needs and analyzing data trendsManaging daily staffing schedules and operational workflows
Required SkillsData analysis, forecasting models, Excel, statistical toolsScheduling, operational coordination, communication skills
CertificationsTypically none required, but certifications in data analysis or workforce planning are a plusOften no specific certifications required
Work EnvironmentOffice setting, working with data and forecasting toolsOffice environment, interacting with staff and operations teams

While both roles involve workforce management, the Workforce Management Forecasting Analyst primarily focuses on predicting staffing needs through data analysis and forecasting models. In contrast, the Workforce Management Analyst handles scheduling and operational tasks to ensure daily staffing aligns with business needs. Both roles are essential for effective workforce planning but differ in their core responsibilities and skill sets.

What cities in Oregon are hiring for Workforce Management Forecasting Analyst jobs? Cities in Oregon with the most Workforce Management Forecasting Analyst job openings:
Workforce Management Forecasting Analyst jobs near you

Workforce Manager

Point C

OR • On-site

Full-time

PTO

Posted 12 days ago

Job description

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing staffing efficiency across operations. This role ensures accurate reporting, system configuration, and performance monitoring to improve service levels, productivity, and operational outcomes.

Primary Responsibilities:

  • Analyze historical data to forecast call volume/workload trends
  • Develop short-term and long-term staffing models
  • Monitor real-time adherence and staffing levels
  • Recommend adjustments based on performance metrics
  • Build and maintain employee schedules
  • Manage shift bids, PTO planning, and staffing coverage
  • Support intraday management decisions
  • Ensure staffing aligns with service-level goals
  • Maintain Workforce Management platforms (e.g., Zendesk, ADP)
  • Configure queues, skills, schedules, and forecasting inputs
  • Troubleshoot system issues and partner with IT/vendors
  • Support upgrades and enhancements
  • Partner with operations leaders on staffing strategies
  • Identify efficiency improvement opportunities
  • Support workforce planning meetings / Maintain documentation and process workflows

Qualifications:

  • Bachelor's degree in Business, Analytics, IT, or related field (or equivalent experience)
  • 2+ years' Workforce Management or call center analytics experience
  • Experience with WFM platforms (Zendesk, HubSpot, Verint, NICE, Aspect, UKG, Genesys, etc.)
  • Advanced Excel skills (pivot tables, formulas, trend analysis)
  • Strong analytical and problem-solving ability
  • Attention to detail and data accuracy
  • Experience supporting multi-site or multi-channel environments preferred
  • SQL, Power BI, or Zendesk "CRM" experience preferred
  • Knowledge of forecasting models preferred
  • Healthcare, contact center, or operations background preferred

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