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Workforce Management Analyst Remote Jobs in Pennsylvania

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Pricing Systems Analyst

Blue Bell, PA · Remote

Pricing Systems Analyst - Remote, US ICON is a global healthcare intelligence and clinical research ... Support Client Contract Services in the management of contract and change orders * Recognize ...

Charlie Health

Payroll Manager

Philadelphia, PA · Remote

$106K - $149K/yr

Subject matter expertise regarding UKG Payroll and Workforce Management * Significant knowledge of multi-state payroll and tax considerations, especially Wage & Hour considerations for our remote ...

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Workforce Management Analyst Remote information

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

How does a remote workforce management analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What is a workforce management analyst?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What are popular job titles related to Workforce Management Analyst Remote jobs in Pennsylvania? For Workforce Management Analyst Remote jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Workforce Management Analyst Remote jobs in Pennsylvania look for? The top searched job categories for Workforce Management Analyst Remote jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Workforce Management Analyst Remote jobs? Cities in Pennsylvania with the most Workforce Management Analyst Remote job openings:
Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Senior Billing Analyst (Remote)

StateServ Medical

Philadelphia, PA • Remote

$45K - $61K/yr

Full-time

Posted 7 days ago

Job description

Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.

Essential Functions:

  • Manages invoicing activities, including verifying invoice accuracy, processing billing adjustments, resolving exceptions, and ensuring compliance with established billing processes.

  • Leads and reviews the invoicing and data quality work of Billing Analysts, providing guidance and support to promote accuracy and consistency.

  • Researches and resolves complex billing discrepancies and invoice issues by partnering with internal departments as needed.

  • Creates and analyzes monthly billing and revenue cycle metrics for Revenue Cycle leadership, identifying trends and opportunities for improvement.

  • Performs data analysis and prepares ad hoc reports to support business needs and operational initiatives.

  • Maintains departmental invoicing procedures and related documentation to support consistent billing practices.

  • Identifies opportunities to improve billing processes and supports the implementation of process and system enhancements.

  • Provides input on system enhancements by maintaining an understanding of billing processes and user needs to improve system functionality and customer satisfaction.

  • Participates in testing and validation of billing system changes and enhancements to ensure accurate billing results.

Supervisory and Managerial Responsibility

  • This position does not have supervisory or managerial responsibilities but may lead and review the work of other departmental employees.

Knowledge, Skills & Abilities

Education, Licensure or Certification:

  • High school diploma or equivalent required
  • Associate’s or bachelor’s degree in business, accounting, healthcare, or equivalent experience is preferred.

Work Experience or Related Experience:

  • 5 – 8+ years of progressive billing or revenue cycle experience
  • Experience handling complex billing scenarios, system implementations, process improvements, root cause analysis, and cross-functional collaboration.
  • Ability to mentor junior analysts and serve as a subject matter expert.
  • Durable medical equipment, pharmacy, managed care or other pertinent health care services industry experience is preferred

Specialized Knowledge, Skills & Abilities:

  • Must have excellent organization, planning and follow up skills
  • Incumbents must be able to prioritize multiple tasks
  • Strong analytical skills to review data, identify trends, correlate information, and provide a summary of findings
  • Working knowledge of a PC, business and communications software (MS Office) and web-based tools are required
  • Intermediate to advanced Excel skills to run, analyze and present data as described required
  • A basic understanding of the operations of the durable medical equipment industry and hospice industry is preferred
  • The ability to maintain confidentiality of patient information and follow standard operating procedures with regard to patient data to ensure compliance with HIPAA is required.

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