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Work From Home Wfm Real Time Analyst Jobs (NOW HIRING)

Liveops

Real Time Analyst

... work with Liveops. The Qualifications We're Looking For * 1+ years in contact center operations ... Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired.

NexRep, LLC

Temporary Real Time Analyst

Real-Time Analysts work closely with Operations, identifying non-adherent agents so that they can ... RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be ...

J3 Owens Group

Work From Home - For Real

Charleston, SC · On-site +1

Stop pretending to "work from home." Build a real business with real income. Join a proven system that offers mentorship, training, and high-earning potential. Faith. Freedom. Financial Growth. 1099 ...

Blew & Associates, P.A.

Zoning Analyst

Baltimore, MD · Remote

Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Ability to work independently and as part of a team * Self-starter and independent time management ...

Blew & Associates, P.A.

Zoning Analyst

Charlotte, NC · On-site +1

Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Ability to work independently and as part of a team * Self-starter and independent time management ...

Blew & Associates, P.A.

Zoning Analyst

Chicago, IL · On-site +1

Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Ability to work independently and as part of a team * Self-starter and independent time management ...

Blew & Associates, P.A.

Zoning Analyst

Nashville, TN · Remote

Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Ability to work independently and as part of a team * Self-starter and independent time management ...

Blew & Associates, P.A.

Zoning Analyst

Indianapolis, IN · Remote

Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Ability to work independently and as part of a team * Self-starter and independent time management ...

Insurance Group

Be Seen First

Workforce Manager

Charlotte, NC · Remote

$98K - $112K/yr

The Workforce Manager leads a team of Workforce Analysts and Real-Time Analysts and partners ... Hands-on experience with Genesys Cloud Workforce Management (Genesys WFM). * Strong knowledge of ...

Blew & Associates, P.A.

Zoning Analyst

Orlando, FL · Remote

Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Ability to work independently and as part of a team * Self-starter and independent time management ...

Blew & Associates, P.A.

Zoning Analyst

Chicago, IL · Remote

Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Ability to work independently and as part of a team * Self-starter and independent time management ...

Blew & Associates, P.A.

Zoning Analyst

Charlotte, NC · Remote

Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Ability to work independently and as part of a team * Self-starter and independent time management ...

Blew & Associates, P.A.

Zoning Analyst

Seattle, WA · Remote

Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Ability to work independently and as part of a team * Self-starter and independent time management ...

Blew & Associates, P.A.

Zoning Analyst

Denver, CO · Remote

Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Ability to work independently and as part of a team * Self-starter and independent time management ...

Blew & Associates, P.A.

Zoning Analyst

Richmond, VA · Remote

Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Ability to work independently and as part of a team * Self-starter and independent time management ...

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Work From Home Wfm Real Time Analyst information

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How much do work from home wfm real time analyst jobs pay per year?

As of Aug 6, 2026, the average yearly pay for work from home wfm real time analyst in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home WFM Real Time Analyst?

To thrive as a Work From Home WFM Real Time Analyst, you need strong analytical skills, attention to detail, experience with workforce management, and typically a degree in a related field like business or statistics. Proficiency in WFM software such as NICE, Aspect, or Verint, as well as familiarity with contact center platforms and Excel, is commonly required. Strong communication, problem-solving abilities, and the capacity to remain focused and proactive while working independently are key soft skills in this role. These combined skills ensure accurate monitoring and swift responses to real-time staffing changes, which is critical for maintaining optimal service levels in remote environments.

What is a Work From Home WFM Real Time Analyst?

A Work From Home WFM Real Time Analyst is responsible for monitoring and managing real-time workforce operations to ensure optimal staffing levels and service performance. They track agent productivity, adjust schedules based on call volume or workflow demands, and communicate necessary changes to supervisors. Their goal is to maintain efficiency, minimize downtime, and ensure service level agreements (SLAs) are met. This role requires strong analytical skills, attention to detail, and the ability to react quickly to changing situations in a remote environment.

What are some typical challenges faced by Work From Home WFM Real Time Analysts and how can they be addressed?

Work From Home WFM Real Time Analysts often face challenges such as rapidly fluctuating call volumes, unplanned agent absences, or technical issues that can impact staffing in real time. Staying proactive by closely monitoring performance dashboards and maintaining open communication channels with remote teams helps address these challenges quickly. Effective time management and the ability to multitask are essential for resolving issues before they impact customer experience. Additionally, building strong working relationships with supervisors and team leads can streamline escalation processes and ensure smoother daily operations in a virtual setting.

More about Work From Home Wfm Real Time Analyst jobs
What cities are hiring for Work From Home Wfm Real Time Analyst jobs? Cities with the most Work From Home Wfm Real Time Analyst job openings:
What states have the most Work From Home Wfm Real Time Analyst jobs? States with the most job openings for Work From Home Wfm Real Time Analyst jobs include:
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Work From Home Wfm Real Time Analyst jobs near you
Infographic showing various Work From Home Wfm Real Time Analyst job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 10% Contract, and 5% Nights. Highlights an 100% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.

Real Time Analyst

Liveops

Remote

Full-time

Posted 29 days ago

Job description

The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals. This role requires dynamic queue management, proactive communication, and rapid response to client requests via Slack. The RTA is a key operational role that balances real-time analytics with human coordination to maintain performance and adherence standards.
Workers in this role will be employed by Rippling Philippines, Inc. as the Employer of Record and
contracted to work with Liveops.
The Qualifications We're Looking For
  • 1+ years in contact center operations, workforce management, or real-time monitoring.
  • Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired.
  • Strong analytical and decision-making skills.
  • Excellent written and verbal communication.
  • Ability to work independently in a fast-paced, remote environment.
  • Strong attention to detail and multitasking skills.
  • Experience managing agent commits and trades in Shiftboard preferred.
  • Familiarity with Slack etiquette and client-facing communication protocols.
  • Understanding of agent skilling and de-skilling workflows.
  • Comfort with real-time staffing tools and dashboards.

Responsibilities
Intraday Monitoring & Queue Management
  • Track agent activity in 30-minute intervals using Shiftboard and internal dashboards.
  • Move agents between queues (e.g., Chat, Desktop) based on real-time demand and adherence status.
  • Place agents offline if they are not scheduled or committed for the current interval.
  • Monitor long calls and escalate when agents exceed expected durations.

Slack-Based Client Communication
  • Monitor designated client Slack channels for real-time requests and updates.
  • Respond to client inquiries with urgency and professionalism, maintaining tight turnaround expectations.
  • Coordinate with ARAs and program leads to ensure Slack communications are acknowledged and acted upon.

Shiftboard Operations
  • Use Shiftboard to manage agent commits, trades, and schedule adherence.
  • Ensure agents are properly skilled and assigned to the correct queues.
  • Monitor Tradeboard for released shifts and reassign as needed.
  • Enforce commit integrity-agents must honor scheduled blocks unless authorized otherwise.

Reporting & Documentation
  • Maintain logs of queue movements, adherence violations, and Slack interactions.
  • Provide daily summaries of staffing actions, agent status, and client communications.
  • Collaborate with Workforce Management (WFM) and Client Results teams to align staffing with forecasts.

Essential Job Functions
  • Ability to sit or stand at a desk for extended periods of time while working on a computer.
  • Available for virtual meetings in a non-distracted environment.
  • Ability to work independently and meet deadlines.
  • Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and
  • holidays as needed to support US business hours.

About Liveops
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com.
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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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