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Work From Home Technical Support Jobs (NOW HIRING)

Work From Home Travel Support Associate

$17.50 - $22.50/hr

Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you ...

Work from Home

Albuquerque, NM ยท Remote

$18/hr

A significant part of our business is providing patient support programs on the behalf of our ... We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ...

Work from Home

Louisville, KY ยท Remote

$18/hr

A significant part of our business is providing patient support programs on the behalf of our ... We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ...

Work From Home Travel Support Associate

$17.50 - $22.50/hr

Work From Home Travel Support Associate We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their trips. In this remote role, you ...

Work From Home Travel Support Associate

$17.50 - $22.50/hr

Work From Home Travel Support Associate Bologna, Metropolitan City of Bologna, Italy About the Job We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning ...

Work From Home Travel Support Associate

$17.50 - $22.50/hr

Work From Home Travel Support Associate Berlin, Germany About the Job We are seeking a Work From Home Travel Support Associate to assist travelers throughout the planning and preparation of their ...

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Work From Home Technical Support information

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$44

How much do work from home technical support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for work from home technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a work from home technical support?

A Work From Home Technical Support job involves assisting customers or employees with technical problems related to software, hardware, or various IT services, all while working remotely from your own location. These professionals troubleshoot issues, provide guidance, and may resolve problems via phone, chat, email, or remote desktop tools. The role typically requires strong communication skills, technical knowledge, and the ability to work independently. Many companies provide training and support for remote technical support staff. This job is popular for its flexibility and the opportunity to work from anywhere with a reliable internet connection.

What are the key skills and qualifications needed to thrive as a work from home technical support specialist, and why are they important?

To thrive as a Work From Home Technical Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and typically a high school diploma or equivalent, with some employers preferring IT certifications like CompTIA A+. Familiarity with remote desktop software, ticketing systems, and communication tools such as Zendesk or Slack is essential. Outstanding communication skills, patience, and the ability to work independently set top performers apart in this role. These skills and qualities are crucial for efficiently resolving issues, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What are the main challenges of providing technical support remotely, and how can I overcome them?

One of the main challenges in a Work From Home Technical Support role is troubleshooting issues without direct physical access to user devices. This requires strong communication skills to guide customers through technical steps clearly and patiently. Additionally, staying organized and managing multiple support tickets simultaneously can be demanding. To overcome these challenges, it's important to leverage remote access tools, maintain thorough documentation, and participate actively in virtual team meetings to stay connected with colleagues and share solutions.

What is the difference between Work From Home Technical Support vs Customer Service Representative?

AspectWork From Home Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, troubleshooting skillsCommunication skills, customer service training
Work EnvironmentHome office, technical tools, remote setupHome office, call center software, remote setup
Employer & Industry UsageIT companies, tech support firmsRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

Work From Home Technical Support focuses on resolving technical issues and troubleshooting products remotely, often requiring technical certifications. Customer Service Representatives handle customer inquiries and provide support related to products or services, emphasizing communication skills. Both roles are remote, but they serve different functions within various industries.

More about Work From Home Technical Support jobs

What cities are hiring for Work From Home Technical Support jobs?

Cities with the most Work From Home Technical Support job openings:

What states have the most Work From Home Technical Support jobs?

States with the most job openings for Work From Home Technical Support jobs include:

What job categories do people searching Work From Home Technical Support jobs look for?

The top searched job categories for Work From Home Technical Support jobs are:

Salesforce Technical Architect - Work From Home

Next Step Systems

Boston, MA โ€ข On-site, Remote

$75 - $93/hr

Full-time

Medical, Retirement, PTO

Re-posted 13 days ago


Job description

Salesforce Technical Architect - Work From Home
This Salesforce Technical Architect opening is a hands-on role configuring objects/fields and building automations, but it is critical that candidates also have experience working directly with stakeholders to understand their business needs and translate that into a technical design. Candidates residing in the Boston area would work in a hybrid onsite/remote arrangement. Open to fully remote for candidates outside of the Boston area.
Salesforce Technical Architect Responsibilities:
- Strategic planning and roadmap to optimize assigned Salesforce portfolio of products and services.
- Plan, conceive, architect, and design, implement and deploy Salesforce solutions to solve complex problems.
- Run, operate, manage, maintain, patch, upgrade systems, technologies and services in assigned Salesforce portfolio.
- Plan, define, adapt, implement, deploy and optimize processes, workflows, technologies to improve efficiency, productivity and effectiveness of operations.
- Maintain accurate, up-to-date data in assigned Salesforce portfolio of products and services.
- Track, report, manage and optimize Service Levels for Salesforce support.
- Define, document, design, build, test, and operationalize disaster recovery plans and capabilities, and mitigate business continuity risk.
- Define, keep up-to-date and enforce policies, standard practices and operating procedures and ensure continuous compliance with applicable regulations and organizational policies and standards.
- Perform all other duties as assigned. Adapt and adjust plans as required by changing circumstances.
- Need someone to come in and take ownership of Salesforce.
Salesforce Technical Architect Qualifications:
- Bachelor's Degree required in computer science or closely related field from an accredited university.
- Must have 5+ years of prior experience working with Salesforce in an IT developer role.
- Experience configuring objects/fields and building automations is required.
- Ability to work directly with critical stakeholders to understand their business needs and translate that into a technical design is required.
- Need someone who has Salesforce knowledge on the development side and some on the Admin side.
- Need experience leading projects and meeting stakeholders to understand requirements to map out a plan of what objects and fields we need to accomplish this.
- Experience with Apex or more custom scripting is a plus.
- Experience in a big Salesforce environment.
- Salesforce Developer.
- Salesforce Administration.
- Need significant experience with formula fields and flows, screen flows and other types of automation. Building and troubleshooting automations.
- Experience building in Sandbox and publishing those changes into production environment with change sets.
- Experience installing and configuring applications from App Exchange.
- Experience with large data sets.
- Experience leading projects is needed.
- Salesforce Marketing Cloud experience.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boston MA Jobs, Salesforce Technical Architect, Salesforce, Apex, Scripting, Sandbox, App Exchange, Large Data Sets, Market Cloud, Remote, Work From Home, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting
Looking to hire for similar positions in Boston, MA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Salesforce Technical Architects for jobs in Boston, Massachusetts and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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