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Work From Home Microsoft Retail Technical Advisor Jobs

Loxo

Technical Advisor

Austin, TX · Remote

$115K - $115K/yr

As a technical advisor, you will own the lifecycle of an issue from discovery to resolution, ensuring that our users feel heard and our platform remains flawless. If you are a curious investigator ...

Amwell

Technical Advisor

$118K - $119K/yr

... Technical Advisor to the Chief Product and Technology Officer (CPTO). The ideal candidate will ... This person will work closely with the CPTO and other senior leaders to drive technology ...

Telus Digital

Technical Lead - Five9

$152K - $179K/yr

Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ... Beyond hands-on delivery, you will also act as a customer-facing technical advisor on Five9 ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...

The Jernigan Agency

WORK FROM HOME

Sioux Falls, SD · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Decatur, GA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Bend, OR · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

The Jernigan Agency

WORK FROM HOME

Hope Hull, AL · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still cherishing every precious moment with your loved ones. With the freedom to set your own hours, you can ...

The Jernigan Agency

WORK FROM HOME

Shreveport, LA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

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Work From Home Microsoft Retail Technical Advisor information

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$115K

$138K

How much do work from home microsoft retail technical advisor jobs pay per year?

As of Aug 1, 2026, the average yearly pay for work from home microsoft retail technical advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home Microsoft Retail Technical Advisor, and why are they important?

To thrive as a Work From Home Microsoft Retail Technical Advisor, you need strong technical troubleshooting skills, in-depth knowledge of Microsoft products, and at least a high school diploma or equivalent. Familiarity with remote support platforms, CRM systems, and certifications such as Microsoft Certified: Modern Desktop Administrator Associate are typically valuable. Outstanding communication, patience, and problem-solving abilities help you deliver excellent customer service and build rapport remotely. These skills ensure effective resolution of technical issues and high customer satisfaction in a virtual support environment.

What are some common challenges faced by Work From Home Microsoft Retail Technical Advisors, and how can they be addressed?

One common challenge for Work From Home Microsoft Retail Technical Advisors is maintaining clear and effective communication with both customers and remote team members. It can also be difficult to troubleshoot technical issues without hands-on access to devices. To address these challenges, advisors often rely on robust virtual collaboration tools, detailed troubleshooting scripts, and regular team check-ins. Developing strong problem-solving skills and staying organized with digital resources can help ensure successful customer interactions and seamless teamwork.

What is a Work From Home Microsoft Retail Technical Advisor?

A Work From Home Microsoft Retail Technical Advisor is a customer support professional who assists Microsoft customers with technical issues related to Microsoft products and services, such as Windows, Office, and Surface devices. They work remotely, providing troubleshooting guidance, product information, and problem resolution via phone, chat, or email. The role typically requires strong communication skills, technical proficiency, and the ability to deliver excellent customer service from a home office environment.

What is the difference between Work From Home Microsoft Retail Technical Advisor vs Work From Home Microsoft Customer Support Specialist?

AspectWork From Home Microsoft Retail Technical AdvisorWork From Home Microsoft Customer Support Specialist
Required CredentialsTechnical certifications, familiarity with Microsoft productsCustomer service skills, basic technical knowledge
Work EnvironmentRemote, customer-facing support for retail clientsRemote, general customer support for Microsoft products
Employer & Industry UsageMicrosoft retail stores, online support channelsMicrosoft support centers, online support channels
Common Search & ComparisonOften compared for technical support roles in retailRelated support roles but less technical focus

Both roles involve remote support within the Microsoft ecosystem, but the Retail Technical Advisor focuses more on technical troubleshooting for retail customers, requiring specific certifications. The Customer Support Specialist handles broader customer inquiries with less technical specialization.

More about Work From Home Microsoft Retail Technical Advisor jobs
What cities are hiring for Work From Home Microsoft Retail Technical Advisor jobs? Cities with the most Work From Home Microsoft Retail Technical Advisor job openings:
What states have the most Work From Home Microsoft Retail Technical Advisor jobs? States with the most job openings for Work From Home Microsoft Retail Technical Advisor jobs include:
What job categories do people searching Work From Home Microsoft Retail Technical Advisor jobs look for? The top searched job categories for Work From Home Microsoft Retail Technical Advisor jobs are:
Work From Home Microsoft Retail Technical Advisor jobs near you
Infographic showing various Work From Home Microsoft Retail Technical Advisor job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.

Technical Advisor

Loxo

Austin, TX • Remote

$115K - $115K/yr

Full-time

PTO

Re-posted 17 days ago

Job description

At Loxo, we believe that world-class software is only as good as the support behind it. We are looking for a Technical Advisor who takes pride in deep-level troubleshooting and obsessive follow-through. Most people see a software bug as a roadblock; you see it as a puzzle waiting to be solved. You are a customer advocate with a technical edge. 


As a technical advisor, you will own the lifecycle of an issue from discovery to resolution, ensuring that our users feel heard and our platform remains flawless. If you are a curious investigator who refuses to leave a technical question unanswered, we want to talk to you.


What You’ll Do

  • Advanced Troubleshooting: Diagnose and troubleshoot complex customer issues using logic, deductive reasoning, and testing.
  • Bug Lifecycle Management: Act as the primary owner for reported technical bugs, ensuring they are documented, escalated to the appropriate engineering teams, and tracked through to final resolution.
  • Effective Technical Communication: Provide exceptional support through email, chat, and video, explaining complex technical concepts and bug fixes clearly and concisely to non-technical users.
  • Proactive Advocacy: Eliminate technical roadblocks allowing customers to effectively achieve their goals.
  • Knowledge Development: Contribute to help articles and internal documentation to improve self-service resources based on recurring technical issues you’ve resolved.
  • Platform Expertise: Stay up-to-date on the latest platform features and updates to provide immediate, accurate technical guidance.


Who You Are

  • Analytical Problem-Solver: You have a proactive approach to identifying root causes and don't stop until you find a solution to a customer's challenge.
  • Tech-Savvy Detective: You are highly comfortable navigating software applications and learning new technologies quickly
  • Persistent Follow-Through: You take ownership of problems and follow through to resolution, ensuring no customer bug is left behind.
  • Customer-Centric: You are passionate about providing outstanding service and going the extra mile to ensure customer satisfaction.
  • Poised Under Pressure: You can manage difficult or escalated technical situations with poise, composure, and diplomacy.
  • Excellent Communicator: You have strong written skills and can adapt your style to explain complex information to any audience.


Qualifications

  • Experience: experience working directly with customers in a professional capacity (SaaS experience preferred).
  • Technical Literacy: Familiarity with CRM databases and ticketing systems (e.g., Intercom, Zendesk), as well as preferably applicant tracking systems (ATS), and job boards.
  • Industry Knowledge: Experience working within recruitment, SaaS, or HRIS industries is a significant plus.
  • Education: Bachelor’s degree or equivalent professional experience.
  • Skills: Strong analytical abilities and a demonstrated ability to identify risks.


Benefits

  • Remote-First: 100% remote-based workforce.
  • Flexibility: Unlimited vacation and PTO.
  • Growth: A challenging role that offers significant opportunities for development in a supportive team environment.