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26 Perun Hr Jobs Hiring Near You

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Customer Service Representative - Remote

$16.50 - $22.25/hr

Use company resources to gather information and offer solutions to meet customer needs. * Update lot (vehicle) notes in the system * Other duties as assigned. Required Skills and Experience * One ...

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Perun HR

Call Center Agent- Home Office & Remote Arizona

$15.25 - $20.25/hr

About the job Call Center Agent- Home Office & Remote Arizona WHAT YOU'LL DO: * Answer incoming phone calls, assist with scheduling appointments, and answer all questions about our services. * Ensure ...

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Perun HR

Call Center Agent (100% Remote) **US ONLY**

$15.25 - $20.25/hr

Call Center Agent (100% Remote) US ONLY Pasadena, CA, United States Or refer someone Job Openings Call Center Agent (100% Remote) US ONLY About the Job Call Center Agent (100% Remote) US ONLY JOB ...

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Perun HR

Remote Call Center Support Rep

$16.50 - $20.50/hr

About the job Remote Call Center Support Rep Must Have reliable Internet service Bi-lingual Spanish needed also Appointment setting for automotive dealerships nationwide • A great culture with a ...

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Perun HR

Customer Service Agent Part Time

Seattle, WA · On-site

$17.75 - $23.75/hr

We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and ...

Perun HR

Remote Commercial Customer Service Agent

$15.75 - $21.25/hr

Remote Commercial Customer Service Agent Philadelphia, Pennsylvania, United States Or refer someone Job Openings Remote Commercial Customer Service Agent About the Job Remote Commercial Customer ...

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Perun HR

Bilingual French Customer Service Rep - Remote

$15.75 - $20/hr

Bilingual French Customer Service Rep - Remote Eden Prairie, MN, United States About the Job Bilingual French Customer Service Rep - Remote JOB SUMMARY The French Bilingual Customer Service ...

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HR Contact Center Representative -REMOTE/HYBRID

Perun HR

Franklin, TN • On-site

$17.50 - $22.75/hr

Other

Posted 26 days ago

Job description

HR Contact Center Representative -REMOTE/HYBRID

Franklin, Tennessee, United States

About the Job

Requirements:

  • High School diploma or equivalent
  • Associates degree or equivalent level of Bachelor education in HR or related field preferred
  • One (1) year or more experience in HR, Call Center, or related field preferred
  • One (1) year or more experience Case management system(s) (e.g., ServiceNow; Salesforce, etc.) preferred
  • Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal)
  • Adapts communication style to different customer groups
  • Demonstrates attention to and actively strives for understanding of customers' concerns and opinions
  • Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions
  • Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members

Responsibilities:

  • Resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, knowledge management system and other reference materials
  • Document all employee inquiries and issues in the contact center case management application (i.e. ServiceNow)
  • Forward employee inquiries to Functional Specialists when specific, in-depth functional knowledge is required
  • Notify the appropriate team member when updates to the knowledgebase are needed
  • Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or training improvements
  • Suggest methods to update, simplify, or enhance processes, procedures, and technologies
  • Participate in special projects as needed
  • Perform other duties as assigned

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