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Work From Home Insurance Customer Service Representative Jobs

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Having a comprehensive understanding of insurance coverage and being able to interpret and ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Having a comprehensive understanding of insurance coverage and being able to interpret and ...

Sagility

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility ... Life Insurance. * Short-Term and Long-Term Disability options. * Flexible Spending Account (FSA)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Having a comprehensive understanding of insurance coverage and being able to interpret and ...

Aaron Plumbing

Customer Service Representative

Suwanee, GA · On-site +1

$17 - $20/hr

... (CSR) to schedule appointments and provide general office support. Are you friendly and highly ... Do you want the option to work from home? If so, please read on! This admin position earns a ...

Aaron Plumbing

Customer Service Representative

Suwanee, GA · On-site +1

$17 - $20/hr

... (CSR) to schedule appointments and provide general office support. Are you friendly and highly ... Do you want the option to work from home? If so, please read on! This admin position earns a ...

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How much do work from home insurance customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for work from home insurance customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home Insurance Customer Service Representative, and why are they important?

To thrive as a Work From Home Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes insurance licensing are important technical qualifications. Exceptional problem-solving abilities, patience, and self-motivation help individuals excel in this remote role. These skills and qualities ensure representatives can efficiently assist clients, resolve inquiries, and maintain high customer satisfaction while working independently.

What are some common challenges faced by Work From Home Insurance Customer Service Representatives and how can they be managed effectively?

Work From Home Insurance Customer Service Representatives often encounter challenges such as maintaining clear communication with both customers and team members, staying motivated without in-person supervision, and handling complex policy inquiries remotely. To manage these effectively, it's important to establish a dedicated and distraction-free workspace, use collaboration tools for regular team check-ins, and stay organized with digital resources. Adopting these practices helps ensure productivity and consistent customer service quality, while also fostering strong connections with colleagues despite the remote setting.

What does a Work From Home Insurance Customer Service Representative do?

A Work From Home Insurance Customer Service Representative assists customers with inquiries related to their insurance policies, such as billing questions, policy changes, and claims processing, all from a remote location. They communicate with customers by phone, email, or chat to provide information, resolve issues, and ensure customer satisfaction. These representatives also handle documentation and may process payments or update account information, all while adhering to company policies and privacy regulations. Working from home requires good communication skills, self-motivation, and the ability to use various digital tools effectively.

What is the difference between Work From Home Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectWork From Home Insurance Customer Service RepresentativeInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; specialized claims training or certification
Work EnvironmentRemote, home-based officeRemote or office-based, handling claims processing
Employer & Industry UsageInsurance companies, call centersInsurance companies, claims departments

The main difference is that Customer Service Representatives focus on assisting policyholders with inquiries, policy details, and billing, while Claims Specialists handle the processing and investigation of insurance claims. Both roles often require similar credentials and can be performed remotely, but their core responsibilities differ within the insurance industry.

More about Work From Home Insurance Customer Service Representative jobs
What cities are hiring for Work From Home Insurance Customer Service Representative jobs? Cities with the most Work From Home Insurance Customer Service Representative job openings:
What states have the most Work From Home Insurance Customer Service Representative jobs? States with the most job openings for Work From Home Insurance Customer Service Representative jobs include:
What job categories do people searching Work From Home Insurance Customer Service Representative jobs look for? The top searched job categories for Work From Home Insurance Customer Service Representative jobs are:
Work From Home Insurance Customer Service Representative jobs near you

Customer Service Representative

Aaron Plumbing INC

Suwanee, GA • On-site, Remote

$17 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Aaron Services: Plumbing, Heating, Cooling in Suwanee, GA is looking to hire a full-time Customer Service Representative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive environment with a family-owned company? Do you want the option to work from home? If so, please read on!
This admin position earns a startingcompetitive wage of $17 to $20 per hour. Room for advancement is available.
Full time employees can take advantage of our generous benefits and perks, including health, dental, vision, weekly pay, a 401(k) plan with company match, paid time off (PTO), and an LA Fitness membership. Additionally, we offer disability and life insurance.
--> Training for the position must be completed in our Suwanee, GA location. Once the in office training is complete, the position will be fully work from home. If this sounds like the right admin opportunity for you, apply today!
QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)

  • Attention to detail
  • Strong computer skills
  • Excellent written and verbal communication skills
  • Experience as a plumbing or HVAC customer service rep is highly preferred.
  • Experience with ServiceTitan software is also highly preferred!
    Are you attentive to detail? Do you enjoy meeting new people and interacting over the phone? Are you extremely organized and capable of balancing a complicated schedule? If yes, you might just be perfect for this opportunity to work from home!
WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)

This full-time position typically works Monday through Thursday from 8:30 AM to 6:00 PM.
Additional work from home hours are available to those who are interested.
ABOUT AARON SERVICES

We are a family-owned and operated company that has been providing superior plumbing and HVAC services to the residents and business owners of Georgia since 1985. Our mission is to supply each customer with a positive experience through practicing honesty and top-quality workmanship. We hold A ratings with both the Better Business Bureau and Angie's list. Additionally, we have consistently received a variety of other awards for exceptional performance and customer satisfaction.
We owe our unwavering success to our team of highly professional employees. To thank them for all they do, we offer competitive pay, great benefits, and an uplifting work environment. A positive and supportive culture is something we consistently advocate for. If you're looking to join a place where you feel right at home, look no further!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR)

As a Customer Service Representative (CSR), you are the cheerful voice of our company. When clients call, you answer the phone and greet them with a friendly attitude. Depending on their specific needs, you answer their questions, connect them with the information they're looking for, or forward their message to the appropriate person. If they're calling about a service need, you help them get it scheduled. Then, you communicate the details of the job to our service team, keeping accurate documentation and using software like ServiceTitan to help all our teams work together effectively.
In addition to working with customers and scheduling appointments, you keep our office organized. You handle miscellaneous admin tasks that contribute to our overall efficiency. Your satisfaction comes from supporting a great team and connecting customers to the services they need!
ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you feel that you would be right for this admin job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 30024

Flexible work from home options available.