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Work From Home Humana Customer Service Representative Jobs

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

Sagility LLC

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and ...

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Work From Home Humana Customer Service Representative information

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How much do work from home humana customer service representative jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for work from home humana customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Work From Home Humana Customer Service Representative do?

A Work From Home Humana Customer Service Representative assists Humana members and customers by answering questions, resolving issues, and providing information about health insurance plans and services. They communicate primarily via phone, email, or chat from a remote location, ensuring customer needs are addressed efficiently and professionally. Representatives are trained to handle a wide range of inquiries, including billing, coverage options, and claims, while maintaining confidentiality and adhering to company policies.

What is the difference between Work From Home Humana Customer Service Representative vs Work From Home UnitedHealth Customer Service Representative?

AspectWork From Home Humana Customer Service RepresentativeWork From Home UnitedHealth Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based office settingRemote, home-based office setting
Employer & IndustryHumana, health insurance industryUnitedHealth, health insurance industry
Common Search IntentComparison of remote customer service roles in health insuranceComparison of remote customer service roles in health insurance

Both roles involve providing customer support in the health insurance industry from a home setting. The main differences lie in the employer and specific company policies. Candidates should consider the company culture, benefits, and training programs when choosing between the two.

What are some common challenges faced by Work From Home Humana Customer Service Representatives, and how can they be managed?

One common challenge for remote Humana Customer Service Representatives is maintaining clear communication and collaboration with teammates and supervisors while working outside a traditional office. To manage this, it's important to proactively use digital tools like chat platforms, video meetings, and internal knowledge bases. Additionally, staying organized and disciplined with time management helps balance call volumes and follow-up tasks. Humana provides training and ongoing support to help representatives succeed in a remote setting.

What are the key skills and qualifications needed to thrive as a Work From Home Humana Customer Service Representative, and why are they important?

To thrive as a Work From Home Humana Customer Service Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and sometimes healthcare-specific software is typically required. Patience, active listening, and problem-solving abilities help representatives build rapport and resolve issues effectively. These skills ensure customer satisfaction, accurate information delivery, and the efficient handling of inquiries in a remote environment.
More about Work From Home Humana Customer Service Representative jobs
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What job categories do people searching Work From Home Humana Customer Service Representative jobs look for? The top searched job categories for Work From Home Humana Customer Service Representative jobs are:
Work From Home Humana Customer Service Representative jobs near you
Customer Service - Work at Home

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 hours ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.
Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Employment Type: FULL_TIME

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