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How much do work from home humana customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for work from home humana customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a work from home Humana customer service representative do?

A Work From Home Humana Customer Service Representative assists Humana members and customers by answering questions, resolving issues, and providing information about health insurance plans and services. They communicate primarily via phone, email, or chat from a remote location, ensuring customer needs are addressed efficiently and professionally. Representatives are trained to handle a wide range of inquiries, including billing, coverage options, and claims, while maintaining confidentiality and adhering to company policies.

What is the difference between Work From Home Humana Customer Service Representative vs Work From Home UnitedHealth Customer Service Representative?

AspectWork From Home Humana Customer Service RepresentativeWork From Home UnitedHealth Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based office settingRemote, home-based office setting
Employer & IndustryHumana, health insurance industryUnitedHealth, health insurance industry
Common Search IntentComparison of remote customer service roles in health insuranceComparison of remote customer service roles in health insurance

Both roles involve providing customer support in the health insurance industry from a home setting. The main differences lie in the employer and specific company policies. Candidates should consider the company culture, benefits, and training programs when choosing between the two.

What are some common challenges faced by work from home Humana customer service representatives, and how can they be managed?

One common challenge for remote Humana Customer Service Representatives is maintaining clear communication and collaboration with teammates and supervisors while working outside a traditional office. To manage this, it's important to proactively use digital tools like chat platforms, video meetings, and internal knowledge bases. Additionally, staying organized and disciplined with time management helps balance call volumes and follow-up tasks. Humana provides training and ongoing support to help representatives succeed in a remote setting.

What are the key skills and qualifications needed to thrive as a work from home Humana customer service representative?

To thrive as a Work From Home Humana Customer Service Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, basic computer proficiency, and sometimes healthcare-specific software is typically required. Patience, active listening, and problem-solving abilities help representatives build rapport and resolve issues effectively. These skills ensure customer satisfaction, accurate information delivery, and the efficient handling of inquiries in a remote environment.
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Work From Home Humana Customer Service Representative jobs near you
Infographic showing various Work From Home Humana Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Work from home

GlowTouch Technologies

Remote

$17.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Job description

Customer Service Representative

UnifyCX is growing and we are looking for an experienced and extraordinary Customer Service Representative to join our motivated and ambitious Work from Home team. Unique schedules! Pay Rate: Bilingual: $17.25 per hour English: $16 per hour Additional Benefits: UnifyCX offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options. Shifts: Training Hours: M-F 8:00 am – 4:30 pm CST Training duration: 3.5 Weeks Hours of Operation: M-F 7 am – 10 pm CST; Sat 8 am – 5 pm CST All schedules following training will fall within the above Hours of Operation.

What Will You Do? As a Customer Service Representative, you will be the front line in providing a remarkable experience for our members. Our Customer Service Representatives are responsible for identifying opportunities and providing solutions to address our customers' needs. The overall goal of each experience is to support new and existing customers and provide them with solutions through proven sales techniques.

Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. We are seeking an individual who has outstanding customer service and goal driven sales techniques and is eager to put a smile into every interaction. This position will be Work From Home; however, you must reside in one of the following areas: San Antonio, TX or Louisville, KY to be considered.

In this position, you will:

  • Effectively communicate with customers over the phone and through various electronic channels for accessing account information and product offerings
  • Provide extraordinary customer service to build positive rapport on every interaction.
  • Consistently meets or exceeds daily, monthly, and quarterly sales goals.
  • Follow customers through authentication and call quality standards.
  • Receive inbound calls for upsell of products and services to existing customers.
  • Some outbound calls as needed.
  • Consistently present a professional image while conveying a positive and customer service experience.
  • Manage your time effectively to keep up with the incoming calls from the queue.
  • Work independently and maintain productivity.
  • Maintain current knowledge of and follow all policies and procedures while ensuring protection of customer confidentiality and privacy.
  • Accurately document information exchanged during each call.
  • Promote products and services; consistently cross-sell products at every opportunity.
  • Effectively probe to discover customer needs.
  • Other duties as assigned by management.

Who You Are: To be considered, candidates are expected to have the following:

  • Minimum 6 months of customer service experience in a contact center environment.
  • Great listening skills and customer focused sales approach.
  • Excellent communication skills and professional telephone demeanor.
  • Strong computer skills and ability to learn new applications.
  • Strong organizational and time-management skills.
  • Exceptional attention to detail.
  • Availability to work Monday through Saturday between 8 AM – 11 PM EST.

Who We Are: UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

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