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How much do work from home optum customer service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for work from home optum customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a work from home Optum Customer Service Representative?

A Work From Home Optum Customer Service Representative assists customers with inquiries related to healthcare plans, billing, claims, and other services. They handle calls, emails, or chats while providing accurate information and resolving issues efficiently. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset. Work is performed remotely, with necessary equipment and training provided.

What are the key skills and qualifications needed to thrive as a work from home Optum Customer Service Representative?

To thrive as a Work From Home Optum Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic telephony systems, and secure remote access tools is important. Outstanding active listening, patience, and the ability to remain calm under pressure are key soft skills for this position. These qualities ensure customer issues are resolved efficiently and professionally, reflecting positively on the company's reputation and service standards.

What is a typical work environment and schedule like for a remote Optum Customer Service Representative?

As a Work From Home Optum Customer Service Representative, you will operate from your own home office and interact with customers primarily via phone, chat, or email. The schedule often includes shifts within standard business hours, with the potential for evening or weekend work depending on business needs. You will be part of a virtual team and have regular check-ins with supervisors and teammates through video or messaging platforms for support and collaboration. This setup enables flexibility but also requires you to be self-motivated and comfortable managing your time and workspace efficiently.

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Work From Home Optum Customer Service Representative jobs near you
Infographic showing various Work From Home Optum Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Work From Home Customer Service Representative

Globe Life American Income Division

Dallas, TX • On-site, Remote

$14.75 - $20/hr

Full-time

Posted 15 days ago

Job description

Remote Customer Service Representative | Work From Home | Entry-Level Welcome
Location: Remote (U.S.) | Work From Anywhere
Build a Career Based on Ambition-Not Experience
Are you looking for a 100% remote career where your work ethic matters more than your résumé?
AO is seeking motivated individuals to join our growing team as Remote Customer Service Representatives / Client Benefits Specialists. Whether you're changing careers, re-entering the workforce, or looking for a long-term opportunity with unlimited growth potential, we provide the training, mentorship, and support to help you succeed.
No prior insurance or sales experience is required. If you're coachable, dependable, and motivated to build a rewarding career, we'd love to meet you.
Why Join AO?
• 100% Remote - Work from home or anywhere in the U.S.
• Flexible Schedule - Create a schedule that fits your lifestyle.
• Comprehensive Training - Learn from experienced leaders through virtual training and one-on-one mentorship.
• Weekly Performance-Based Pay - Earn based on your performance with uncapped income potential.
• Residual Income Opportunities - Build long-term earnings while helping families protect what matters most.
• Career Advancement - Promotions are based on performance, not seniority.
• Supportive Team Culture - Work alongside leaders committed to your success.
What You'll Do
  • Build meaningful relationships with clients through virtual meetings.
  • Educate individuals and families about benefit options that fit their needs.
  • Provide exceptional customer service before, during, and after enrollment.
  • Learn proven systems for building and managing a successful client base.
  • Participate in ongoing coaching, professional development, and leadership training.
  • Collaborate with a supportive remote team dedicated to helping you succeed.
Who We're Looking For
  • Excellent communication and people skills.
  • Positive attitude with a willingness to learn.
  • Self-motivated and goal-oriented.
  • Comfortable working independently in a remote environment.
  • Basic computer skills and reliable internet connection.
  • Customer service, retail, hospitality, healthcare, education, military, or sales experience is helpful-but not required.
What You'll Need
  • Computer or laptop
  • Reliable high-speed internet
  • Webcam and microphone
  • Quiet workspace for virtual meetings
Why AO?
At AO, we believe your future should be determined by your ambition-not your background. We invest in our people by providing the mentorship, training, and systems needed to build a rewarding long-term career.
If you're looking for a company where you can grow professionally, enjoy the flexibility of working from home, and create unlimited earning potential, this opportunity is for you.
Ready to Take the Next Step?
Apply today and discover how a remote career with AO can provide the flexibility, growth, and financial opportunity you've been looking for.
Work Anywhere. Grow Everywhere. Build Your Future with AO.

Apply