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How much do work from home optum customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for work from home optum customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a typical work environment and schedule like for a remote Optum Customer Service Representative?

As a Work From Home Optum Customer Service Representative, you will operate from your own home office and interact with customers primarily via phone, chat, or email. The schedule often includes shifts within standard business hours, with the potential for evening or weekend work depending on business needs. You will be part of a virtual team and have regular check-ins with supervisors and teammates through video or messaging platforms for support and collaboration. This setup enables flexibility but also requires you to be self-motivated and comfortable managing your time and workspace efficiently.

What are the key skills and qualifications needed to thrive as a work from home Optum Customer Service Representative?

To thrive as a Work From Home Optum Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic telephony systems, and secure remote access tools is important. Outstanding active listening, patience, and the ability to remain calm under pressure are key soft skills for this position. These qualities ensure customer issues are resolved efficiently and professionally, reflecting positively on the company's reputation and service standards.

What is a work from home Optum Customer Service Representative?

A Work From Home Optum Customer Service Representative assists customers with inquiries related to healthcare plans, billing, claims, and other services. They handle calls, emails, or chats while providing accurate information and resolving issues efficiently. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset. Work is performed remotely, with necessary equipment and training provided.

More about Work From Home Optum Customer Service Representative jobs
What cities are hiring for Work From Home Optum Customer Service Representative jobs? Cities with the most Work From Home Optum Customer Service Representative job openings:
What states have the most Work From Home Optum Customer Service Representative jobs? States with the most job openings for Work From Home Optum Customer Service Representative jobs include:
What job categories do people searching Work From Home Optum Customer Service Representative jobs look for? The top searched job categories for Work From Home Optum Customer Service Representative jobs are:
Work From Home Optum Customer Service Representative jobs near you
Infographic showing various Work From Home Optum Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Remote Customer Service Representative (Work From Home - 1099 Contractor)

Faithful Financial

Dallas, TX • On-site, Remote

$15.75 - $21.50/hr

Full-time

Re-posted 10 days ago

Job description


We are continuously onboarding Remote Customer Service Representatives for a structured independent contractor opportunity supporting national client programs.
This is a work-from-home 1099 contractor role requiring certification completion and adherence to performance standards.
If you are searching for remote customer service jobs, work from home call center positions, or independent contractor remote opportunities, please review the full expectations below.
Requirements
  • Windows-based PC
  • Wired high-speed internet
  • USB headset
  • Ability to attend full certification
  • Financial readiness for startup/platform fees
  • Background check (if applicable)

This is not W-2 employment
  • Independent Contractor (1099)
  • Remote client servicing
  • Required virtual certification (10 days-6 weeks depending on program)

Benefits
Who Thrives Here:
• Self-managed professionals
• Individuals comfortable with structure
• Detail-oriented applicants
• Those prepared to meet technical and performance requirements
Apply Here: https://zfrmz.com/hWf3fvliRBsNdy9Vcmpa

Apply