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Description
Sales Help
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.
Position Summary
In the Sales Help role, you generate sales by delivering outstanding customer service and supporting daily store operations. You'll help meet or exceed Company performance objectives by engaging customers, executing visual and merchandising standards, maintaining accurate signage, and ensuring a clean, well-presented sales floor-all while upholding a professional appearance in line with the Company Dress Code Policy.
Principal Duties and Responsibilities
Customer Experience & Sales
• Welcome and assist customers; identify needs and recommend products.
• Support KPIs by suggesting add-ons, promotions, and membership offers.
• Resolve questions and issues promptly to ensure a positive experience.
Merchandising & Store Presentation
• Execute visual standards and maintain accurate pricing and signage.
• Stock, recover, and organize the sales floor and backroom for easy shopping.
• Support product turns through clean displays and size and fullness checks.
Inventory & Policy
• Process shipments, tag and size product, and place merchandise on the sales floor.
• Assist with inventory counts and cycle counts accurately and on time.
• Protect Company assets by following all Lids Retail policies and procedures.
Additional Principal Duties and Responsibilities
• Maintain cleanliness of fitting rooms, counters, and common areas.
• Follow opening and closing checklists as directed by store leadership.
• Support team tasks and perform other duties as assigned.
Job Required Knowledge and Skills
• Strong interpersonal skills with clear, professional verbal communication.
• Ability to read instructions and operate a computer and point-of-sale system.
• Reliable, team-oriented, and attentive to detail and presentation standards.
Physical and Travel Requirements

• Ability to occasionally lift up to 50 pounds
• Ability to occasionally climb a ladder and work with hands overhead
• Ability to constantly stand on shift
• Ability to frequently walk on shift
• Ability to frequently hear and communicate verbally with customers, employees, and other personnel
• Ability to frequently visually observe the store and read written or digital information
• Ability to frequently operate a computer and mobile Point-of-Sales system, as well as maneuver relative software programs
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact hr@lids.com