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The Appraisal Administration Clerk will be responsible for appraisal administration support to internal customers and vendors (appraisers). Appraisal Administrative Clerk adheres to established Residential Appraisal Department and Fremont Bank policies and procedures to effectively satisfy inquiries, diffuse situations and resolve issues in a timely, professional manner. This includes calls and/or emails to clients and appraisers; updating reports; updating appraisal status; assigning appraisals; and review processing of appraisals. Selected individual must be familiar with PC, Microsoft Office, communicate and write effectively. Ability to work independently is a must.

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission-driven workplace where values and performance go hand in hand

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No-Compromise Approach — we help clients get to "yes"
• Core Values:
  • Go above and beyond for clients
  • Foster a supportive and empowering environment for associates
  • Deeply invest in the well-being of our local community

• Assign appraisal orders per the process and procedures
• Review process and import appraisals per process and procedures
• Ensure that all interactions with client, vendor and staff are handled professionally, accurately, with high quality and performance standards and integrity
• Handle incoming phone calls and emails to resolve client/vendor inquiries
• Resolve client/vendor issue by offering solutions, corrections, or adjustments; follow up to ensure customer satisfaction
• Adhere to Fremont Bank guidelines, regulatory banking requirements, policies and procedures to process client requests
• Required to meet SLA (service level agreements) and follow review processing matrix
• Perform other job-related duties as assigned
• Must go above and beyond to provide the “Six Diamond” experience in every interaction

• High School Diploma or equivalent
• Proficiency with basic computer applications including appraisal tracking systems and Microsoft Office products (Outlook, Teams, Word, Excel)
• Good Organization and time management skills with the ability to prioritize workload to meet deadlines and production expectations
• Ability to work independently and handle multiple tasks simultaneously
• Effective problem-solving skills 
• Must be flexible with schedule to ensure proper coverage as determined by business needs
• Customer service oriented with good communication skills, both written and verbal
• Residential loan and Real Estate Appraisal preferred

• Team Players who go above and beyond to support their colleagues
• Action-Oriented professionals who challenge the status quo and seek improvement
• Purpose-Driven individuals who understand and champion the bank’s community impact

Health & Wellness

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA, Dependent Care, Health Savings)

Financial & Retirement

• Employee Stock Ownership Plan (ESOP)
• 401(k) with employer match
• Performance-based bonuses or incentives

Work-Life & Perks

• Paid holidays, vacation, and sick time
• Free personal checking and savings accounts
• Home loan rate discounts
• Tuition reimbursement and professional development resources
• On-site gym and discounted health club memberships
• Employee Assistance Program (EAP)

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

The hiring salary range is based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.

USD $24.13 - USD $33.41 /Hr.

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.