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Wine Club Manager Jobs (NOW HIRING)

Biltmore Company

$17.85/hr

Job Summary The Wine Club Sales Assistant supports Biltmore's Vanderbilt Wine Club business and ... Duties include, and are not limited to: processing new memberships; account management- updating ...

The Winery At Bull Run

Wine Sales Associate

Aldie, VA · On-site

$12.50 - $14/hr

... selling Wine Club Memberships. This includes building brand awareness and exceeding guest ... Management may assign or reassign duties and responsibilities to this job at any time due to ...

Penns Woods Winery

Tasting Room Manager

Chadds Ford, PA · On-site

This position entails management of tasting room staff, daily winery operations: selling wines, wine club memberships, and advocating / telling the story of our small, family-owned winery. We strive ...

First Batch

Wine Associate

Washington, DC · On-site

$10/hr

Thoughtfully introduce and successfully close Wine Club memberships * Drive retail bottle sales ... Collaborate seamlessly with culinary, events, and management teams * Maintain a polished, organized ...

Penns Woods Winery

Be Seen First

Tasting Room Manager

Chadds Ford, PA · On-site

$61K - $67K/yr

This position entails management of tasting room staff, daily winery operations: selling wines, wine club memberships, and advocating / telling the story of our small, family-owned winery. We strive ...

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$26K

$63.6K

$109K

How much do wine club manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for wine club manager in the United States is $63,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are some common challenges a Wine Club Manager faces in member retention, and how can they be addressed?

A common challenge for Wine Club Managers is maintaining high member retention rates, as members may discontinue due to lack of engagement or perceived value. Addressing this involves regularly curating unique wine selections, organizing exclusive events, and providing personalized communication to members. Collaborating closely with marketing and winery teams to gather feedback, introduce new benefits, and respond to member preferences can significantly improve satisfaction and retention. Proactive outreach and exceptional customer service also play a crucial role in fostering long-term loyalty.

What are the key skills and qualifications needed to thrive as a Wine Club Manager, and why are they important?

To thrive as a Wine Club Manager, you need expertise in customer relationship management, sales, and a strong knowledge of wine, often supported by experience in hospitality or wine industry certifications. Familiarity with CRM software, point-of-sale systems, and e-commerce platforms is typically required. Exceptional interpersonal skills, attention to detail, and effective communication help you build loyalty and deliver memorable member experiences. These skills ensure member satisfaction, drive club growth, and foster long-term brand loyalty in a competitive market.

What is the difference between Wine Club Manager vs Wine Sales Associate?

AspectWine Club ManagerWine Sales Associate
CredentialsWine certifications, hospitality experienceBasic wine knowledge, sales skills
Work EnvironmentEvent planning, membership management, customer relationsRetail or tasting room sales, customer service
Industry UsageWine clubs, wineries, wine retailersWine shops, tasting rooms, retail outlets

The Wine Club Manager focuses on managing wine club memberships, organizing events, and maintaining customer relationships, often requiring wine certifications and hospitality skills. In contrast, the Wine Sales Associate primarily handles direct sales, customer inquiries, and retail operations. Both roles are essential in the wine industry but differ in responsibilities and required expertise.

What does a Wine Club Manager do?

A Wine Club Manager oversees the operations and growth of a winery's wine club, which includes member recruitment, retention, communication, and organizing exclusive events. They are responsible for curating wine selections, managing shipments, and ensuring high levels of customer satisfaction. Additionally, they often collaborate with marketing and sales teams to develop promotional strategies and enhance the overall club experience. Their role is vital in building loyalty and driving direct-to-consumer sales for the winery.
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Wine Club Manager jobs near you
Infographic showing various Wine Club Manager job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, 28% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $63,594 per year, or $30.6 per hour.
Wine Club Rep. (Hybrid/Temp) - Benziger Family Winery

Wine Club Rep. (Hybrid/Temp) - Benziger Family Winery

The Wine Group

Glen Ellen, CA • On-site

$23/hr

Temporary

Posted 17 days ago

Job description

The Wine Group (TWG) is a leading producer of award-winning wines and alcoholic beverages across 120+ brands. With operations in California, New York and Australia, TWG is an innovator in developing and marketing brands beloved by consumers globally, including Cupcake, Franzia, Benziger, Imagery, Tribute, Chloe, Meiomi, Cooks, 7 Deadly, Cooper & Thief, and more. We produce our products using sustainable practices to create delicious beverages that people can feel good about. Visit us at www.thewinegroup.com.
JOB SUMMARY
The Wine Club Representative plays a key role in supporting the Benziger and Imagery Direct-to-Consumer (DtC) Sales and Wine Club team, delivering exceptional service while driving sales and membership growth. Based at Benziger Family Winery in Glen Ellen, CA, this temporary position reports to the Wine Club Manager and is responsible for executing day-to-day customer engagement and sales activities across multiple channels. The role encompasses a wide range of responsibilities including inbound and outbound customer communications via phone, email, and chat, order processing, data entry and maintenance, and wine club support. The Wine Club Representative will actively contribute to both sales and service goals by promoting wine and club membership, resolving customer inquiries, and initiating outbound sales and customer service calls. This position requires strong attention to detail, excellent organizational skills, and the ability to manage a high volume of interactions while maintaining a high standard of accuracy and professionalism. The role also serves as a brand ambassador, helping ensure that all customer interactions reflect the values and hospitality of Benziger and Imagery wineries.
This is a hybrid role working Tuesday through Saturday from 8:00 am to 4:30 pm, with typical onsite days being Thursday and Saturday.
ESSENTIAL FUNCTIONS
  • Drive sales through inbound and outbound calls, live chat, and emails, leveraging service interactions into sales opportunities.
  • Deliver best-in-class customer service while promoting wine and club memberships.
  • Respond to and resolve customer inquiries related to orders, shipments, and Wine Club experiences with professionalism and care.
  • Build and nurture customer relationships through ongoing communication, gathering insights to inform product, service, and member experience enhancements.
  • Support Wine Club growth and retention efforts, including contributing ideas for promotions, acquisition, and member benefits.
  • Maintain accurate customer and member data, including order processing, database management, and administrative tasks.
  • Partner cross-functionally with Tasting Room teams to ensure a seamless and elevated customer experience.
  • Represent the brand professionally across all customer touchpoints (in-person, phone, and digital).

OTHER FUNCTIONS
  • Assist with Wine Club and Tasting Room events, including occasional hosting responsibilities.
  • Support marketing efforts such as proofing email communications and Wine Club newsletters.
  • Participate in special projects and cross-functional initiatives that support departmental and business objectives.
  • Perform other duties as assigned; responsibilities may evolve based on business needs.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS
  • Must be 21 years of age or older.
  • High school diploma or GED required, relevant customer service, sales, hospitality, or related experience preferred.
  • Minimum of 2 years of customer service, marketing, or direct-to-consumer wine industry experience preferred.
  • Strong verbal and written communication skills, with the ability to engage effectively across internal and external audiences.
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and strong overall computer aptitude; ability to quickly learn new systems.
  • Experience with wine industry platforms (e.g., Commerce7, RedChirp, ShipCompliant, Wineshipping) a plus.
  • Previous tasting room and/or wine club experience preferred.
  • Proven ability to identify customer needs and convert service interactions into sales opportunities through thoughtful, relationship-based selling.
  • Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated ability to work independently, meet deadlines, and handle confidential information with discretion.
  • Strong interpersonal skills with a collaborative, team-oriented mindset.
  • Reliable and punctual, with a commitment to following company policies, procedures, and safety standards.
  • Employee is required to have reliable transportation and maintain current automobile insurance coverage in accordance with California law.
  • Availability to work a flexible schedule including weekends, holidays, and occasional evenings.

PHYSICAL DEMANDS
  • Ability to lift, carry, and move items weighing up to approximately fifty pounds, including cases of wine, tables, chairs, and event supplies.
  • Ability to perform tasks requiring bending, stooping, standing, and twisting in an office environment.
  • Work indoors and outdoors in varying weather conditions during onsite and offsite winery events.

COMPENSATION
  • Hourly Pay Rate Posted: $23.00 plus incentives, tips, and bonuses.

At The Wine Group, we are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.
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