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West Call Center Jobs (NOW HIRING)

West Shore Home

Call Center Representative

Ocala, FL · On-site

$18.75 - $19.75/hr

West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees ... Previous Call Center or Sales Experience:Preferred but not required. Benefits: * Comprehensive ...

Nearu

Director of Call Center Operations

Charlotte, NC · On-site

$120 - $150/hr

NearU Services, 2550 West Tyvola Road, Charlotte, North Carolina, United States of America Job Title: Director of Call Center Operations Company: NearU Services About Us: NearU Services is a people ...

NESCO Inc

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

Call Center Customer Support Representative - Small Engines Location ... West Columbus Schedule: Monday-Friday, 8:30 AM-5:00 PM (Overtime as needed) Pay: Competitive, based ...

West Shore Home

Call Center Supervisor

Harrisburg, PA · On-site

$46K - $50K/yr

West Shore Home operates in over 41 locations nationwide and is home to over 3,000 employees ... Knowledge of scripting, call techniques, and KPIs Benefits: * Comprehensive Health Insurance ...

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How much do west call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for west call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a West Call Center?

A West Call Center is a customer service facility operated by West Corporation, now known as Intrado, that handles inbound and outbound communications on behalf of various clients. These centers manage customer inquiries, technical support, sales, and other services through phone, email, or chat. West Call Centers are known for providing outsourced solutions to companies in industries such as healthcare, telecommunications, finance, and retail. Employees typically work as call center agents, supervisors, or managers, focusing on delivering quality customer experiences and meeting client expectations.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is commonly required. Patience, resilience, and a customer-focused attitude are critical soft skills that set top performers apart. These skills ensure efficient issue resolution, high customer satisfaction, and effective handling of high call volumes in a fast-paced environment.

What are some common challenges faced by agents in a West Call Center, and how can they be managed effectively?

Agents in a West Call Center often encounter high call volumes, handling diverse customer inquiries, and maintaining composure during difficult interactions. Managing these challenges requires strong communication skills, resilience, and effective time management. Many centers offer ongoing training, peer support, and access to supervisors to help agents navigate tough situations and continuously improve their performance. Staying organized and maintaining a positive attitude can also make a significant difference in daily operations.

What is the difference between West Call Center vs Customer Service Representative?

AspectWest Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often in a corporate officeCall center or retail environment, often in office settings
Employer & Industry UsageCommon in telecommunications, finance, and tech companiesCommon across retail, healthcare, and service industries
Search & Comparison IntentPeople comparing call center roles and customer support jobsPeople seeking customer support or client interaction roles

The West Call Center and Customer Service Representative roles share similar credentials and work environments, often found in call centers across various industries. While both involve customer interaction, West Call Center positions typically focus on inbound or outbound calls for specific companies, whereas Customer Service Representatives may handle broader client support tasks. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is the best call center company to work for?

The best call center company to work for varies based on individual preferences, but reputable employers often include large, well-known firms with positive employee reviews, competitive pay, and good benefits. Factors such as work environment, training programs, and opportunities for advancement are also important when evaluating potential employers in the call center industry.
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What states have the most West Call Center jobs?

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West Call Center jobs near you
Infographic showing various West Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

West Shore Home

Ocala, FL • On-site

$18.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Position: Inside Sales Representative
Location: Ocala, FL (ONSITE)
Schedule: Tuesdays-Fridays 11:30am - 8:00pm, Saturdays 8:00am - 4:30pm
Who We Are:
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
Purpose of Position:
As an Inside Sales Representative, you will complete inbound and outbound calls with the goal of scheduling appointments for our In-Home Sales Representatives.
Key Role Accountabilities:
  • Speak with customers who recently had a project consultation but were unable to move forward at that time - so we are giving these customers a call back to set up a second, faster consultation!
  • Make outbound calls to customers interested in the products West Shore Home has to offer!
  • Receive inbound calls from customers and follow up on inquiries of customers wanting to hear from you! No cold calling!
  • Meet and exceed daily and monthly targets.
  • Attend daily meetings with your team and department leadership to discuss metrics and priorities.
  • Maintain accurate records of all customer interactions in Salesforce.

Must-Have Requirements:
  • Excellent Communication Skills: Clear, friendly, and persuasive.
  • Sales-Driven Mindset: You're motivated by goals and take pride in reaching them.
  • Ability to Handle Rejection Positively: You see "no" as an opportunity to improve.
  • Previous Call Center or Sales Experience:Preferred but not required.

Benefits:
  • Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
  • 401(k) with company match
  • HSA plan with company match
  • Paid holidays and paid time off (PTO)
  • Employee Referral Program
  • Employee Discount Program
  • Paid training and unlimited professional growth potential

Compensation:
The hourly pay for this position is $19.75 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.
Culture and Community:
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
#corpisshp
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

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