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West Call Center Jobs (NOW HIRING)

Equitas Health

Call Center Agent

Columbus, OH · On-site

$17.79 - $22.21/hr

With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West ... Reporting to the Call Center Manager, the Call Center Agent is responsible for answering a high ...

Equitas Health, Inc.

Call Center Agent

Columbus, OH

$17.79 - $22.21/hr

With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West ... Reporting to the Call Center Manager, the Call Center Agent is responsible for answering a high ...

nLeague

Tax Call Center Specialist

Indianapolis, IN · On-site

$16 - $20/hr

Senate Ave., 2nd floor (West elevators) Indianapolis, IN Client: IN-DOR Duration: 6+ Months ... Call Center . Responsibilities include: * Enjoys Learning about a variety of Department of Revenue ...

Big Brand Tire & Service

Call Center Agent

Moorpark, CA · On-site

$19 - $26/hr

What you bring * 1+ year in sales, call center, retail, or service (automotive a plus, not required ... About Big Brand Tire & Service We're expanding rapidly across the West, pairing world-class service ...

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West Call Center information

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How much do west call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for west call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between West Call Center vs Customer Service Representative?

AspectWest Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often in a corporate officeCall center or retail environment, often in office settings
Employer & Industry UsageCommon in telecommunications, finance, and tech companiesCommon across retail, healthcare, and service industries
Search & Comparison IntentPeople comparing call center roles and customer support jobsPeople seeking customer support or client interaction roles

The West Call Center and Customer Service Representative roles share similar credentials and work environments, often found in call centers across various industries. While both involve customer interaction, West Call Center positions typically focus on inbound or outbound calls for specific companies, whereas Customer Service Representatives may handle broader client support tasks. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is commonly required. Patience, resilience, and a customer-focused attitude are critical soft skills that set top performers apart. These skills ensure efficient issue resolution, high customer satisfaction, and effective handling of high call volumes in a fast-paced environment.

What is a West Call Center?

A West Call Center is a customer service facility operated by West Corporation, now known as Intrado, that handles inbound and outbound communications on behalf of various clients. These centers manage customer inquiries, technical support, sales, and other services through phone, email, or chat. West Call Centers are known for providing outsourced solutions to companies in industries such as healthcare, telecommunications, finance, and retail. Employees typically work as call center agents, supervisors, or managers, focusing on delivering quality customer experiences and meeting client expectations.

What are some common challenges faced by agents in a West Call Center, and how can they be managed effectively?

Agents in a West Call Center often encounter high call volumes, handling diverse customer inquiries, and maintaining composure during difficult interactions. Managing these challenges requires strong communication skills, resilience, and effective time management. Many centers offer ongoing training, peer support, and access to supervisors to help agents navigate tough situations and continuously improve their performance. Staying organized and maintaining a positive attitude can also make a significant difference in daily operations.
More about West Call Center jobs
What cities are hiring for West Call Center jobs? Cities with the most West Call Center job openings:
What states have the most West Call Center jobs? States with the most job openings for West Call Center jobs include:
What job categories do people searching West Call Center jobs look for? The top searched job categories for West Call Center jobs are:
West Call Center jobs near you
Infographic showing various West Call Center job openings in the United States as of July 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Customer Service Representative

Call Center Customer Service Representative

Complete Call Solutions

Omaha, NE • On-site

$14.75 - $19.25/hr

Full-time

Re-posted 25 days ago

Job description

About the Role:

As a Call Center Customer Service Representative within the Information industry, you will serve as the primary point of contact for customers seeking assistance, information, or resolution of issues related to our products and services. Your role is critical in ensuring customer satisfaction by providing timely, accurate, and empathetic support through phone, email, or chat channels. You will handle a high volume of inquiries, troubleshoot problems, and escalate complex issues to appropriate departments when necessary. This position requires a strong commitment to maintaining a positive customer experience while adhering to company policies and quality standards. Ultimately, your efforts will contribute to customer retention, brand loyalty, and the overall success of the organization in a competitive market.

Open Interviews: Monday-Friday 9AM to 4PM and see the opportunity! Address: 14749 West Center RD Suite 300

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Excellent verbal and written communication skills in English.
  • Basic computer proficiency, including familiarity with CRM software and Microsoft Office applications.
  • Ability to handle multiple tasks simultaneously and work in a fast-paced environment.

Preferred Qualifications:


  • Experience working in the Information industry or with technology-related products and services.
  • Bilingual abilities or proficiency in additional languages.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Familiarity with call center metrics and performance standards.

Responsibilities:

  • Respond promptly and professionally to incoming customer inquiries via phone, email, or chat.
  • Identify customer needs and provide accurate information about products, services, and policies.
  • Troubleshoot and resolve customer issues or complaints efficiently, escalating when necessary.
  • Document all customer interactions and maintain detailed records in the customer relationship management (CRM) system.
  • Collaborate with team members and other departments to ensure seamless customer service delivery.
  • Adhere to company guidelines, quality standards, and compliance requirements during all interactions.
  • Participate in ongoing training and development to stay current with product knowledge and customer service best practices.

Skills:

The required communication skills are essential for effectively understanding customer concerns and conveying solutions clearly and empathetically. Computer proficiency enables the representative to navigate CRM systems and document interactions accurately, ensuring continuity of service. Problem-solving skills are applied daily to diagnose issues and provide appropriate resolutions or escalate when necessary. Preferred skills such as bilingualism enhance the ability to serve a diverse customer base, improving accessibility and satisfaction. Additionally, knowledge of call center metrics helps the representative manage their performance and contribute to team goals, fostering a productive and customer-focused work environment.