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West Call Center Jobs in Baton Rouge, LA (NOW HIRING)

Imh

Physician - Gynecology Oncology

New Roads, LA · On-site

$7.25 - $999.99/hr

Callwill be supported by Ob Gynecologywith a 10 shift per month burden,in addition tophone call ... Mary's Medical Centerisa 346-bed Level II trauma center and the largest medical center between ...

All JobsWest Call Center JobsWest Call Center Jobs in Baton Rouge, LA

West Call Center information

See Baton Rouge, LA salary details

$10

$17

$24

How much do west call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for west call center in Baton Rouge, LA is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is a West Call Center?

A West Call Center is a customer service facility operated by West Corporation, now known as Intrado, that handles inbound and outbound communications on behalf of various clients. These centers manage customer inquiries, technical support, sales, and other services through phone, email, or chat. West Call Centers are known for providing outsourced solutions to companies in industries such as healthcare, telecommunications, finance, and retail. Employees typically work as call center agents, supervisors, or managers, focusing on delivering quality customer experiences and meeting client expectations.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is commonly required. Patience, resilience, and a customer-focused attitude are critical soft skills that set top performers apart. These skills ensure efficient issue resolution, high customer satisfaction, and effective handling of high call volumes in a fast-paced environment.

What are some common challenges faced by agents in a West Call Center, and how can they be managed effectively?

Agents in a West Call Center often encounter high call volumes, handling diverse customer inquiries, and maintaining composure during difficult interactions. Managing these challenges requires strong communication skills, resilience, and effective time management. Many centers offer ongoing training, peer support, and access to supervisors to help agents navigate tough situations and continuously improve their performance. Staying organized and maintaining a positive attitude can also make a significant difference in daily operations.

What is the difference between West Call Center vs Customer Service Representative?

AspectWest Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often in a corporate officeCall center or retail environment, often in office settings
Employer & Industry UsageCommon in telecommunications, finance, and tech companiesCommon across retail, healthcare, and service industries
Search & Comparison IntentPeople comparing call center roles and customer support jobsPeople seeking customer support or client interaction roles

The West Call Center and Customer Service Representative roles share similar credentials and work environments, often found in call centers across various industries. While both involve customer interaction, West Call Center positions typically focus on inbound or outbound calls for specific companies, whereas Customer Service Representatives may handle broader client support tasks. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is the best call center company to work for?

The best call center company to work for varies based on individual preferences, but reputable employers often include large, well-known firms with positive employee reviews, competitive pay, and good benefits. Factors such as work environment, training programs, and opportunities for advancement are also important when evaluating potential employers in the call center industry.

What are popular job titles related to West Call Center jobs in Baton Rouge, LA?

For West Call Center jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching West Call Center jobs in Baton Rouge, LA look for?

The top searched job categories for West Call Center jobs in Baton Rouge, LA are:

West Call Center jobs near you
Infographic showing various West Call Center job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,775 per year, or $17.2 per hour.

Customer Service - Temporary Mon-Fri

Five Star Solutions

Baton Rouge, LA • Remote

$14/hr

Temporary

Posted 9 days ago

Job description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
 
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. 
 
This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
 
Qualifications
  • Previous 3-6 months customer service or customer support experience preferred
  • Previous 3-6 months call center or office background experience a plus
  • Basic computer skills
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required
Responsibilities
  • Manage large amounts of inbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Seize opportunities to upsell products when they arise
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested
Bring Your Own Device (BYOD)
  • This position requires you to provide your own equipment and workspace.  
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 
 
Hardware/Software Requirements:
 
  • Processor: Intel® Core™ i5-8250U Series or greater
  • Memory: 8GB on Windows 10 or 11 64 bits
  • Screen Resolution: 1280x768 or higher, dual monitors required
  • USB DSP headset
  • Click here for an example
  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
  • Firewall must be enabled (Will be checked prior to allowing login to system)
  • Must be hardwired to your modem or router/ No Wi-Fi or extenders
  • Click her for the BYOD policy for full detailed list of requirements
 
Shift differential (extra $1/hr nights & wkds) 
Work hours - Shifts between 7:00am-7:00 pm (CST) ; Work Days - Mon-Fri
Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST)
Status - Full Time or Part Time Temporary; 16-40 hours per week
Must be available to work on the first and last business day of each month
 
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.