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Welcome Center Representative Jobs (NOW HIRING)

Old Colony YMCA

Welcome Center Representative

Taunton, MA · On-site

$16.50 - $20.50/hr

Welcome Center Representative The Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests ...

Old Colony YMCA

Welcome Center Representative

Taunton, MA · On-site

$16.50 - $20.50/hr

The Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests, maintains member service control ...

Old Colony YMCA

Welcome Center Representative

Plymouth, MA · On-site

$17.50 - $23.75/hr

he Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests, maintains member service control ...

Old Colony YMCA

Welcome Center Representative

Plymouth, MA · On-site

$17.50 - $23.75/hr

he Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests, maintains member service control ...

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$10

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$25

How much do welcome center representative jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for welcome center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Welcome Center Representative vs Customer Service Associate?

AspectWelcome Center RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentVisitor centers, tourism offices, event venuesRetail stores, call centers, service counters
Employer & Industry UsageTourism, hospitality, government visitor centersRetail, telecommunications, service industries
Common Search & ComparisonVisitor assistance, tourism info, guest servicesCustomer support, client interaction, service roles

While both roles involve assisting customers or visitors, Welcome Center Representatives primarily focus on providing information and assistance to tourists and visitors at specific locations like tourism centers or event venues. Customer Service Associates typically work in retail or service industries, handling customer inquiries, sales, and support. The roles share similar skills but differ mainly in work environment and specific duties.

What are the key skills and qualifications needed to thrive as a Welcome Center Representative, and why are they important?

To thrive as a Welcome Center Representative, you need strong customer service skills, basic administrative abilities, and typically a high school diploma or equivalent. Familiarity with visitor management systems, scheduling software, and office equipment is often required. Excellent communication, a friendly demeanor, and problem-solving skills help you create positive first impressions and address visitor needs effectively. These skills are crucial for ensuring smooth operations and delivering a welcoming experience that reflects well on the organization.

What are Welcome Center Representatives?

Welcome Center Representatives are staff members who serve as the first point of contact for visitors at facilities like community centers, museums, universities, or corporate offices. They greet guests, provide information, answer questions, and help visitors navigate the building or campus. Their role often includes managing check-ins, directing visitors to their destinations, and ensuring a positive overall experience. They may also handle phone inquiries and maintain visitor logs. Strong communication and customer service skills are essential for this position.

How does a Welcome Center Representative typically collaborate with other departments within an organization?

Welcome Center Representatives often serve as the first point of contact for visitors and new members, collaborating closely with departments such as security, facilities management, and administrative staff. They coordinate with these teams to ensure smooth visitor check-ins, resolve inquiries, and relay important information. Effective communication and teamwork are essential, as representatives may need to quickly share updates or address special requests. This collaboration helps maintain a welcoming and efficient environment for all guests and staff.
More about Welcome Center Representative jobs
What cities are hiring for Welcome Center Representative jobs? Cities with the most Welcome Center Representative job openings:
What states have the most Welcome Center Representative jobs? States with the most job openings for Welcome Center Representative jobs include:
What job categories do people searching Welcome Center Representative jobs look for? The top searched job categories for Welcome Center Representative jobs are:
Welcome Center Representative jobs near you
Infographic showing various Welcome Center Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 60% Full Time, 38% Part Time, and 1% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Welcome Center Representative

Welcome Center Representative

Old Colony YMCA

Taunton, MA • On-site

$16.50 - $20.50/hr

Other

Posted 17 days ago

Job description

Welcome Center Representative

The Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests, maintains member service control, answers the telephone, answers members' questions and performs various clerical duties.

  1. Follow the staff dress code for position.
  2. Greet members and guests.
  3. Show interest in their concerns
  4. Know members' names and use them in their presence.
  5. Ask "satisfaction questions" about program and service.
  6. Listen to suggestions and respond promptly.
  7. Address complaints/concerns immediately.
  8. Provide information on facility, services and programs.
  9. Enter data into the OCY computer system including membership, program, trips, events and miscellaneous sales correctly and in a timely manner.
  10. Serve as a liaison between members and program supervisors.
  11. Answer telephones.
  12. Be alert to safety factors and potential hazards.
  13. Look for ways to improve performance.

The Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests, maintains member service control, answers the telephone, answers members' questions and performs various clerical duties.

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