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Weekend Ticketmaster Jobs (NOW HIRING)

Player 15 Group

Manager, Ticket Operations

Phoenix, AZ · On-site

Utilize Ticketmaster Host, TM1, and Archtics to support daily ticket operations and event execution ... Flexible schedule, including nights, weekends, and holidays based on event schedules. * Ability to ...

Phoenix Suns

Manager, Ticket Operations

Phoenix, AZ

Utilize Ticketmaster Host, TM1, and Archtics to support daily ticket operations and event execution ... Flexible schedule, including nights, weekends, and holidays based on event schedules. * Ability to ...

Livenation

Venue Box Office - Variable Staff

Denver, CO · On-site

Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... Flexible schedule (days/nights, weekends and holidays) * Tolerance of all cultures, music and art ...

Livenation

Ticket Seller

Santa Ana, CA

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Flexible schedule (days/nights, weekends and holidays) * Tolerance of all cultures, music and art ...

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Weekend Ticketmaster information

What is the difference between Weekend Ticketmaster vs Event Staff?

AspectWeekend TicketmasterEvent Staff
Required CredentialsBasic customer service, ticketing system knowledgeCustomer service, crowd management
Work EnvironmentTicket booths, entry points, event venuesEvent sites, entrances, crowd control areas
Employer & Industry UsageEvent venues, ticketing companiesEvent organizers, venues, festivals
Common Search & ComparisonYesNo

Weekend Ticketmasters primarily focus on selling tickets and managing entry at events, requiring knowledge of ticketing systems. Event Staff roles encompass a broader range of responsibilities like crowd control and customer assistance. While both roles work at similar venues, Ticketmasters specialize in ticketing, whereas Event Staff handle overall event operations.

What are some common challenges faced by Weekend Ticketmaster agents, and how can they be managed effectively?

Weekend Ticketmaster agents often encounter high customer volumes during peak event times, which can make managing multiple inquiries and resolving issues quickly a challenge. Staying organized, maintaining patience, and using Ticketmaster’s support systems efficiently are key to handling this fast-paced environment. Agents also regularly collaborate with event organizers and venue staff to provide accurate information, so strong communication skills and adaptability are essential. Seeking feedback and learning from experienced colleagues can help new agents quickly improve and excel in the role.

What are the key skills and qualifications needed to thrive as a Weekend Ticketmaster, and why are they important?

To thrive as a Weekend Ticketmaster, you need strong customer service skills, basic math abilities, and familiarity with ticketing procedures, usually supported by a high school diploma or equivalent. Experience with ticketing software like Ticketmaster systems, point-of-sale (POS) terminals, and cash handling is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills for this role. These skills ensure efficient ticket sales, positive customer experiences, and smooth event operations during busy weekend periods.

What are Weekend Ticketmaster jobs?

Weekend Ticketmaster jobs typically involve working for Ticketmaster during weekends to assist customers with buying, selling, or managing event tickets. These roles often include customer service, technical support, and occasionally, on-site event support such as scanning tickets or helping with event entry. Employees in these positions may work remotely or at event venues, and strong communication and problem-solving skills are important. Weekend shifts are common, making these jobs suitable for those looking for part-time or flexible work schedules.
More about Weekend Ticketmaster jobs
What cities are hiring for Weekend Ticketmaster jobs? Cities with the most Weekend Ticketmaster job openings:
What are the most commonly searched types of Ticketmaster jobs? The most popular types of Ticketmaster jobs are:
What states have the most Weekend Ticketmaster jobs? States with the most job openings for Weekend Ticketmaster jobs include:
What job categories do people searching Weekend Ticketmaster jobs look for? The top searched job categories for Weekend Ticketmaster jobs are:
Weekend Ticketmaster jobs near you
Infographic showing various Weekend Ticketmaster job openings in the United States as of July 2026, with employment types broken down into 5% Locum Tenens, 20% As Needed, 4% Part Time, 6% Temporary, 58% Contract, and 7% Nights. Highlights an 98% Physical, and 2% Remote job distribution.

Manager, Ticket Operations

Player 15 Group

Phoenix, AZ • On-site

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Job Summary:
Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.
Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.
We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.
We are seeking an experienced and motivated Ticket Operations Manager to join our team. In this role, you will support all facets of the day-to-day management of ticket operations at both headquarters and arena for Ticket Operations, while playing a key role in broader department initiatives.
Your Role on the Team
  • Serve as the primary supervisor for all part-time Ticket Service Representatives, Team Captains, ticket window staff, and phone operators.
  • Recruit, hire, onboard, train, coach, and develop all event-day ticket operations staff.
  • Create and manage staffing schedules for event days and non-event days to ensure appropriate coverage.
  • Prepare, review, and approve payroll for all direct reports.
  • Address employee performance and disciplinary matters professionally, confidentially, and consistently.
  • Foster a positive team culture centered on exceptional fan service and operational excellence.
  • Execute all single-game ticket builds and event configurations for Phoenix Suns, Phoenix Mercury, NBA All-Star, and other arena events.
  • Manage ticket inventory, promotional ticket offers, pricing implementation, and quality assurance within Ticketmaster systems.
  • Utilize Ticketmaster Host, TM1, and Archtics to support daily ticket operations and event execution.
  • Troubleshoot ticketing issues while providing timely resolutions for internal departments and guests.
  • Collaborate with Sales, Service, Premium, Marketing, Finance, Arena Operations, Security, and Guest Services to ensure seamless event execution.
  • Maintain the integrity and confidentiality of customer accounts and ticketing information.
  • Assist with testing and implementation of new ticketing initiatives, system enhancements, and operational processes.
  • Perform other duties as assigned.

Your Skills and Experience
  • Proven leadership skills with the ability to motivate, coach, and develop employees.
  • Strong commitment to delivering exceptional customer service and fan experiences.
  • Technical understanding of event ticketing. Experience with Ticketmaster strongly preferred.
  • Ability to remain calm, professional, and solution-oriented in high-pressure situations.
  • Strong organizational skills with the ability to prioritize multiple projects and deadlines simultaneously.
  • Excellent attention to detail and commitment to accuracy.
  • Strong problem-solving and critical-thinking abilities.
  • Proficiency in Microsoft Office, including Excel and Outlook.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and the ability to build effective working relationships across departments.
  • Ability to handle confidential and sensitive information with discretion.
  • Flexible schedule, including nights, weekends, and holidays based on event schedules.
  • Ability to work in both office and event-day arena environments.
  • Must be at least 18 years of age.
  • High school diploma or GED required; bachelor's degree or equivalent professional experience preferred.
  • Minimum of three (3) years of experience in ticket operations or a related entertainment field.
  • Minimum of three (3) years of leadership or supervisory experience.
  • Previous experience working in a professional sports, entertainment, or arena environment preferred.
  • Knowledge of Ticketmaster system preferred.
  • Experience managing part-time event staff is strongly preferred.

The Team & Experience
We believe great organizations are built by great people. That's why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an "I'll do it" mentality in support of the team and our fans.
From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.
At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:
  • Competitive medical, dental, vision, life and disability coverage options
  • Paid vacation, sick time, volunteer time and company holidays
  • 401(k) plan with Player 15 Group match
  • Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
  • Team swag throughout the year plus employee discounts at our Team Shop and online store
  • Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
  • Access to amenities, including:
    • Full fitness center with locker rooms and showers
    • Indoor/outdoor basketball courts
    • Pickleball court
    • Golf simulator and putting green
    • On-site cafeteria and collaborative gathering spaces

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com

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