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Weekend Technical Support Engineer Jobs in Georgia

Geotab

Support Engineering

Atlanta, GA

Geotab is seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving ...

Geotab

Support Engineering

Atlanta, GA · On-site

Geotab is seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving ...

RELX

Technical Support Specialist

Alpharetta, GA

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

RELX Group plc

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

Fortinet

Technical Support Specialist

Atlanta, GA

Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ... Previous experience providing technical support, preferably supporting data networking products and ...

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Weekend Technical Support Engineer information

What are some common challenges faced by Weekend Technical Support Engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

What are Weekend Technical Support Engineers?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What are the key skills and qualifications needed to thrive as a Weekend Technical Support Engineer, and why are they important?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.
What are the most commonly searched types of Technical Support Engineer jobs in Georgia? The most popular types of Technical Support Engineer jobs in Georgia are:
What are popular job titles related to Weekend Technical Support Engineer jobs in Georgia? For Weekend Technical Support Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Weekend Technical Support Engineer jobs in Georgia look for? The top searched job categories for Weekend Technical Support Engineer jobs in Georgia are:
What cities in Georgia are hiring for Weekend Technical Support Engineer jobs? Cities in Georgia with the most Weekend Technical Support Engineer job openings:
Weekend Technical Support Engineer jobs near you

Support Engineering

Geotab

Atlanta, GA

Other

Medical, Dental, Retirement

Re-posted 2 days ago

Job description

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving continuous product improvement. In this Level 3 support role, you will root-cause escalated issues, collaborate cross-functionally to ensure fixes are implemented, and keep all stakeholders informed throughout. If you love digging into complex technical problems, working at the intersection of engineering and customer impact, and making a measurable difference on product quality - we would love to hear from you!

What you'll do:

As a Support Engineer, your key area of responsibility will be acting as the Level 3 escalation point between customer-facing support teams and Geotab's software development engineers - owning complex issues from identification through resolution and closing the loop with all parties. You will be responsible for diagnosing and troubleshooting technical issues across software and hardware platforms, leveraging your skills in SQL and Python or JavaScript to identify root causes and drive solutions. You will maintain detailed records in the ticketing system, manage multiple open issues simultaneously by asking targeted questions to quickly isolate root cause, contribute to technical troubleshooting documentation, and use data analytics to surface trends in support inquiries. You may also provide on-site support to resellers and customers and participate in a rotating on-call schedule when applicable.

To be successful in this role, you will be an adaptive, proactive problem-solver who thrives in a fast-paced, cross-departmental environment. The ideal candidate communicates complex technical concepts clearly to both engineering teams and external stakeholders, and is comfortable operating in Geotab's flat, entrepreneurial organizational structure where priorities shift quickly and ownership is expected.

How you'll make an impact:

  • Provide timely and effective technical support to internal and external stakeholders, resolving issues related to software or embedded products

  • Clearly communicate complex technical information to diverse audiences, including internal and external stakeholders

  • Employ a proactive approach to troubleshooting by anticipating potential issues and addressing them before they impact stakeholders

  • Utilize data analytics and tools to identify trends in support inquiries

  • Monitor applications and systems for performance issues and take proactive measures to ensure stability and reliability

  • Contribute to the development and maintenance of technical troubleshooting documentation

  • Collaborate with product development and engineering teams to provide feedback and assist in identifying product improvements

  • Maintain detailed records of stakeholder interactions, issues, and resolutions in a ticketing system

  • Effectively manage the issue queue by asking targeted and strategic questions to quickly identify root cause, ensuring all interactions are properly logged, and prioritizing multiple open issues simultaneously

What you'll bring to the role:

  • Post-Secondary Diploma/Degree in Computer Science, Electrical Engineering, Software Engineering, or a related field

  • 1-3 years of experience in software development or technical support engineering within a software or engineering organization

  • Proficiency in SQL and at least one of: Python or JavaScript

  • Proven ability to diagnose and troubleshoot technical issues across both hardware and software platforms

  • Strong written and verbal communication skills, with the ability to convey complex technical concepts to technical and non-technical audiences

  • To be eligible, candidates must have continuously resided in the continental United States for at least three years immediately preceding their application. Successful applicants will be required to provide verifiable documentation of continuous lawful residency. Some exceptions apply to US citizens. 

  • Ability to pass an enhanced background check, including a drug screening test (if applicable) and a credit check.

  • Experience with data analysis and visualization tools such as Excel or Google Sheets

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
 
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
 
Why job seekers choose Geotab:

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

*The above are offered to full-time permanent employees only

How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
 
Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.
 
Other employment statements:

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice. Click here to learn more about what happens with your personal data.

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