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Weekend Technical Support Engineer Jobs in Georgia

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Itential Careers

Product Support Engineer

Atlanta, GA · On-site

You'll serve as both a technical expert and a customer advocate, partnering closely with Product ... Participate in a rotating on-call schedule to support 24/7 customer needs, including weekends and ...

nLeague

Technical support

Atlanta, GA · On-site

Minimum 5 years' experience providing both front and back end technical support for 3rd party ... Java or Other programming languages * JavaScript * Groovy Script * XML * SQL * PL SQL * Oracle ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

CorDx

IT Support Engineer

Alpharetta, GA

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

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Weekend Technical Support Engineer information

What are some common challenges faced by Weekend Technical Support Engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

What are Weekend Technical Support Engineers?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What are the key skills and qualifications needed to thrive as a Weekend Technical Support Engineer, and why are they important?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.
What are the most commonly searched types of Technical Support Engineer jobs in Georgia? The most popular types of Technical Support Engineer jobs in Georgia are:
What are popular job titles related to Weekend Technical Support Engineer jobs in Georgia? For Weekend Technical Support Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Weekend Technical Support Engineer jobs in Georgia look for? The top searched job categories for Weekend Technical Support Engineer jobs in Georgia are:
What cities in Georgia are hiring for Weekend Technical Support Engineer jobs? Cities in Georgia with the most Weekend Technical Support Engineer job openings:
Weekend Technical Support Engineer jobs near you

Controls Engineer Technical Support

Kiongroup

Atlanta, GA

$65K - $140K/yr

Other

Posted 26 days ago

Job description

Dematic Corp. has a need for a Technical Support Group Controls Engineer, within Dematic's Customer Service Department.
As an Escalation Team member, providing world class customer service to high profile customers in a timely manner. As the top tier engineer in the escalation process, you will support your pier engineers in finding or developing the information needed to support their customer's needs. Your primary focus will be to, close out backlog of active long life cases, provide case analysis to determine if the case closure was proficient, & work with management to increase solution execution efficiency.
Case analysis to determine if there are systemic issues in Dematic's supplied equipment to include resale equipment.
The Technical Support Professional provides skilled technical assistance for material handling systems and automated equipment. This role focuses on resolving moderately complex issues, supporting customers, and contributing to team knowledge while maintaining high service standards.
Strategic impact: Analyzes problems / technologies and does research to develop options for solutions or improvements that serve as a basis for decision-making.
Work:
Solves complex problems; takes a new perspective on existing solutions.
Works independently, receives minimal guidance in most situations.
Accountability: Contributes to functional / business projects and takes over accountability for parts / may have accountability for on-going activities or objectives.
Rotational on call requirement to receive incoming escalations 24/7 Including nights.
Expected to support incoming calls as needed.
Technical Support
Diagnose and resolve technical issues related to conveyors, sorters, AS/RS, robotics, and PLC-controlled systems.
Handle escalated cases from entry-level support and collaborate with Experts for complex problems.
Maintain accurate records in ERP and ticketing systems (SAP, Oracle, Jira).
Assist in implementing preventive maintenance strategies and reliability improvements.
Customer Interaction
Communicate effectively with customers regarding issue status, timelines, and resolutions.
Provide technical guidance during service calls and follow-ups to ensure satisfaction.
Support customer-centric initiatives and assist in conflict resolution when needed.
Team Collaboration
Work closely with Supervisors and Experts to share insights and best practices.
Participate in training sessions and contribute to onboarding new team members.
Assist in developing troubleshooting guides and knowledge base content.
Work as PM to project / R&D teams responsible for coordinating the information gathering and supplying that to the appropriate teams and tickets.
Support the (GIR) Global Issue Reporting system which helps engineers across the entire organization receive the assistance they need to fulfill the task they are working on.
Continuous Improvement
Identify recurring issues and suggest improvements to processes or documentation.
Support Lean or Six Sigma initiatives for operational efficiency.
Contribute feedback on system performance and reliability enhancements.
Continuous improvement initiative, to include the development and implementation of training material.We offer:
  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will do in This Role:

  • Participates in the support of semi-complex systems that integrate hardware and software.
  • Provides support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
  • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
  • Provides troubleshooting expertise to Dematic's customers
  • Travel between 20-30% to different customer locations which may include weekends, holidays, and Overtime
  • Average day time will be spent; 10% Time on calls, 60% Time working case Backlog& Case/Project Management, 30% Training/Training Development

What We are Looking For:

  • Associate or Bachelor's degree in Engineering, Technical Management, or related field (or equivalent experience).
  • 3-5 years of experience in technical support within material handling, automation, or logistic
  • 3+ years' experience with controls hardware troubleshooting
  • 3+ years electrical troubleshooting experience
  • Strong understanding of automated systems and basic PLC troubleshooting.
  • Capable of trouble shooting Allen Bradley Logix PLC, Siemens, Modicon PLC, and controls platformsexperience a plus.
  • Familiarity with ERP and CRM platforms (SAP, Oracle, Salesforce Service Cloud).
  • Excellent problem-solving, communication, and organizational skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Willingness to work flexible hours and participate in on-call rotations.
  • Strong customer service mentality
  • Strong verbal communication skills over the phone
  • Ability to work independentlyand manage teams

Apply