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Weekend Technical Support Engineer Jobs in Georgia

Kiongroup

Controls Engineer Technical Support

Atlanta, GA · On-site

$65K - $140K/yr

Dematic Corp. has a need for a Technical Support Group Controls Engineer, within Dematic's Customer ... Travel between 20-30% to different customer locations which may include weekends, holidays, and ...

APPLIED INFORMATION INC.

Be Seen First

Technical Sales Support Engineer

Alpharetta, GA · On-site

$85K - $95K/yr

We are seeking a versatile and driven Technical Sales Support Engineer with a strong background preferably in network engineering, project management, and in the Traffic Industry. This unique role ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Itential Careers

Product Support Engineer

Atlanta, GA · On-site

You'll serve as both a technical expert and a customer advocate, partnering closely with Product ... Participate in a rotating on-call schedule to support 24/7 customer needs, including weekends and ...

nLeague

Technical support

Atlanta, GA · On-site

Minimum 5 years' experience providing both front and back end technical support for 3rd party ... Java or Other programming languages * JavaScript * Groovy Script * XML * SQL * PL SQL * Oracle ...

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Weekend Technical Support Engineer information

What are some common challenges faced by Weekend Technical Support Engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

What are Weekend Technical Support Engineers?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What are the key skills and qualifications needed to thrive as a Weekend Technical Support Engineer, and why are they important?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.
What are the most commonly searched types of Technical Support Engineer jobs in Georgia? The most popular types of Technical Support Engineer jobs in Georgia are:
What are popular job titles related to Weekend Technical Support Engineer jobs in Georgia? For Weekend Technical Support Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Weekend Technical Support Engineer jobs in Georgia look for? The top searched job categories for Weekend Technical Support Engineer jobs in Georgia are:
What cities in Georgia are hiring for Weekend Technical Support Engineer jobs? Cities in Georgia with the most Weekend Technical Support Engineer job openings:
Weekend Technical Support Engineer jobs near you
Technical Support Engineer (Rotational Shift)

Technical Support Engineer (Rotational Shift)

Braves Technologies

Woodstock, GA • Hybrid

Full-time

Medical

Re-posted 3 days ago

Job description

Our Company:
Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated
offshore software development teams in India. For the past 15+ years, Braves has been building Software
Engineering, Game Development, and Customer Success teams for clients across the US and Australia.
For more information, you can visit https://www.bravestechnologies.com/
Our Culture:
We are a team focused on high performance, high delivery, diverse thinking, and embodying a
collaborative culture at all levels. We value and encourage learning throughout the organization. Every
employee at Braves understands ownership and fulfills what is required. We align a perfect work-life
balance.
Work Location: Pune (Remote)
Work shift: Rotational with 2 days per week off

Primary Responsibilities -
  • Acts as a customer advocate, responsible for resolving customer requests both internally and externally.
  • Responsible for handling Customer incidents/requests for technical assistance via phone or electronically.
  • Responsible for grabbing all necessary logs and backups in a timely manner upon ticket intake.
  • Diagnosis and resolution of Customer hardware and software issues.
  • Ownership of mainly P1 -P3 customer incidents through resolution, including working cross-functionally with other departments.
  • Identifies customer issues, finds solutions, or proceeds with the escalation process to another department.
  • Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration
  • Documents clear descriptions of issues from customers and clearly log continuous progress of issues and the resolution the life of the ticket to keep customers informed throughout the process.
  • Manages Incidents, ensures customers are updated and communicated to regularly, and incidents are escalated and followed-up on in a timely manner.
  • Proactively works with clients to ensure system uptime and optimal use of system functionality.
  • Maintains a positive customer service attitude.
  • Develops technical documentation, FAQs, and maintains a knowledge database.
  • Maintains up-to-date industry technical knowledge.'
  • Actively participates in Team Meetings and provides training to others on the team as knowledge is developed.
  • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired company objectives.
  • Assist with larger Team Projects for continuous improvement and acts as a lead on smaller projects.

Skills Required-
  • Bachelor's degree in engineering, computer engineering, networking, or IT-related preferred
  • High level of Customer Service attitude and aptitude.
  • Minimum 2-5 years of experience troubleshooting networking, software, hardware, and communications technologies.
  • Understanding and ability to execute SQL queries and commands.
  • Experience working with an Incident Management System.
  • Strong communication skills including oral, written, and customer approach.'
  • Strong knowledge of hardware and software components.
  • Strong Time Management Skills.
  • Strong understanding of Microsoft Windows and SQL servers.
  • Experience in a Technical Support environment.
  • Self-motivated and the ability to work independently.
    Education: Degree/PG in Computer Science or Engineering OR Equivalent 
    What's in it for you/Benefits of working with us:
    Competitive Salary
    Hybrid work culture
    Flexible work timings
    Family Group Medical Health Insurance / Group Accidental Insurance
    Leave encashments (Gross, not just base salary)
    Regular Fun and Sports activities / Birthday/Anniversary Celebrations
    Other benefits like Gratuity, PF/VPF, maternity, etc.

Employment Type: FULL_TIME

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