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Weekend Technical Support Engineer Jobs in California

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$86K - $125K/yr

Participate in the weekend/holiday on-call rotation. * Create and maintain internal and customer ... Minimum 5-8 years of technical support, network engineering, or security operations experience. The ...

FloQast

Technical Support Engineer

Los Angeles, CA · On-site

$60K - $90K/yr

As a Technical Support Engineer, you will unblock customers when they face technical obstacles across FloQast's Accounting Transformation Platform and suite of integrations. Customers around the ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$86K - $125K/yr

Participate in the weekend/holiday on-call rotation. * Create and maintain internal and customer ... Minimum 5-8 years of technical support, network engineering, or security operations experience. The ...

Finch

Technical Support Engineer

San Francisco, CA · On-site

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience at Finch. TSEs are expert Finch users, offering meaningful technical solutions for anyone that has ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

They are seeking Technical Support Engineers to support their enterprise customers by troubleshooting technical issues, advising on system installation, and collaborating with engineering teams to ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience at Finch. TSEs are expert Finch users, offering meaningful technical solutions for anyone that has ...

FloQast

Technical Support Engineer

Los Angeles, CA · Hybrid

$60K - $90K/yr

As a Technical Support Engineer, you will unblock customers when they face technical obstacles across FloQast's Accounting Transformation Platform and suite of integrations. Customers around the ...

FloQast

Technical Support Engineer

Los Angeles, CA · Hybrid

$60K - $90K/yr

As a Technical Support Engineer, you will unblock customers when they face technical obstacles across FloQast's Accounting Transformation Platform and suite of integrations. Customers around the ...

NextHop AI

Technical Support Engineer

Santa Clara, CA · On-site

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related field * Minimum 10 years of experience in technical support roles * Leadership roles require 15+ years ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$86K - $125K/yr

Participate in the weekend/holiday on-call rotation. * Create and maintain internal and customer ... Minimum 5-8 years of technical support, network engineering, or security operations experience. The ...

Fortinet, Inc.

Technical Support Engineer

Santa Clara, CA · On-site

$87K - $107K/yr

Participate in the weekend/holiday on-call rotation. * Create and maintain internal and customer ... Minimum 5-8 years of technical support, network engineering, or security operations experience. The ...

NextHop AI

Technical Support Engineer

Santa Clara, CA · On-site

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related field * Minimum 10 years of experience in technical support roles * Leadership roles require 15+ years ...

Starburst

Technical Support Engineer

San Francisco, CA · On-site

Job Summary The Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts. The TSE is responsible for answering all technical questions within both standard ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$86K - $125K/yr

Participate in the weekend/holiday on-call rotation. * Create and maintain internal and customer ... Minimum 5-8 years of technical support, network engineering, or security operations experience. The ...

Fortinet

Technical Support Engineer

Santa Clara, CA

$87K - $107K/yr

Participate in the weekend/holiday on-call rotation. * Create and maintain internal and customer ... Minimum 5-8 years of technical support, network engineering, or security operations experience. The ...

Starburst

Technical Support Engineer

San Francisco, CA · On-site

The Technical Support Engineer (TSE) is responsible for providing technical support for deployments, assisting with LTS upgrades, and ensuring customer satisfaction through effective communication ...

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Weekend Technical Support Engineer information

What are some common challenges faced by Weekend Technical Support Engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

What are Weekend Technical Support Engineers?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What are the key skills and qualifications needed to thrive as a Weekend Technical Support Engineer, and why are they important?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.
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What are popular job titles related to Weekend Technical Support Engineer jobs in California? For Weekend Technical Support Engineer jobs in California, the most frequently searched job titles are:
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Weekend Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Fortinet

Sunnyvale, CA • On-site

$86K - $125K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary
As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments.

Responsibilities

  • Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis.
  • Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity.
  • Recreate customer-reported issues in lab environments to validate findings and confirm resolutions.
  • Recommend configuration changes or upgrades based on technical assessments and best practices.
  • Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets.
  • Perform live troubleshooting on customer systems, working collaboratively with customer IT staff.
  • Identify, reproduce, and document product bugs or usability issues, and escalate to Engineering as needed.
  • Participate in the weekend/holiday on-call rotation.
  • Create and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions.

Required Skills & Experience

  • Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation.
  • Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching).
  • Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.).
  • Linux/Unix system administration experience, including CLI-based troubleshooting.
  • Working knowledge of Windows systems and AD/LDAP integration.
  • Experience with virtualization platforms and cloud-based deployments is a plus.
  • Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues.
  • Hands-on experience with FortiNAC or similar NAC products is a plus.
  • Scripting or automation experience (e.g., Python, Bash) is a plus.
  • Excellent communication and customer service skills.
  • Fluency in both spoken and written English.
  • Proficiency in Spanish is a strong plus.

Qualifications

  • Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience).
  • Minimum 5-8 years of technical support, network engineering, or security operations experience.

The US base salary range for this full-time position is $86,900-$125,300. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

Apply