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Weekend Technical Support Engineer Jobs in California

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Socure

Technical Support Engineer

San Francisco, CA · On-site

$90K - $115K/yr

About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... Comfortable working Monday-Friday, 9:00am-6:00pm EST, with availability for weekend and holiday ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

ThinkingAI is seeking a Technical Support Engineer to support enterprise customers using their big data SaaS platform. The role requires strong troubleshooting skills and involves working closely ...

WECO

Technical Support Engineer

Woodland, CA · On-site

As the Technical Support Engineer you will provides advanced technical support to field service technicians and customers for our optical and x-ray processing equipment. This role serves as the ...

DURAVANT LLC

Technical Support Engineer

Woodland, CA · On-site

$80K - $110K/yr

As the Technical Support Engineer you will provides advanced technical support to field service technicians and customers for our optical and x-ray processing equipment. This role serves as the ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience at Finch. TSEs are expert Finch users, offering meaningful technical solutions for anyone that has ...

Duravant

Technical Support Engineer

Woodland, CA

As the Technical Support Engineer you will provides advanced technical support to field service technicians and customers for our optical and x-ray processing equipment. This role serves as the ...

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development * Experience at an early-stage startup, or familiarity ...

Tavily

$109K - $136K/yr

The role We\'re hiring a Technical Support Engineer to provide excellent customer support for highly technical users, from AI engineers to infrastructure architects. You\'ll be monitoring incoming ...

Finch

Technical Support Engineer

San Francisco, CA · On-site

$110K - $130K/yr

About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience at Finch. TSEs are expert Finch users, offering meaningful technical solutions for anyone that has ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

They are seeking Technical Support Engineers to support their enterprise customers by troubleshooting technical issues, advising on system installation, and collaborating with engineering teams to ...

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Weekend Technical Support Engineer information

What are some common challenges faced by Weekend Technical Support Engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

What are Weekend Technical Support Engineers?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What are the key skills and qualifications needed to thrive as a Weekend Technical Support Engineer, and why are they important?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.
What are the most commonly searched types of Technical Support Engineer jobs in California? The most popular types of Technical Support Engineer jobs in California are:
What are popular job titles related to Weekend Technical Support Engineer jobs in California? For Weekend Technical Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Weekend Technical Support Engineer jobs in California look for? The top searched job categories for Weekend Technical Support Engineer jobs in California are:
What cities in California are hiring for Weekend Technical Support Engineer jobs? Cities in California with the most Weekend Technical Support Engineer job openings:
Weekend Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

OSARO

San Francisco, CA • On-site, Remote

Full-time

Posted 21 days ago

Job description

Are you a self-driven problem solver passionate about advancing robotics technology? Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for troubleshooting, and enjoy collaborating across teams, this role is your opportunity to make a meaningful impact.
About the RoleAs a Technical Support Engineer, you'll be the linchpin in ensuring our systems run smoothly and efficiently. You’ll combine technical expertise with customer-facing skills to support and innovate within the core of our industrial automation operations. This highly visible position involves collaborating with cross-functional teams—Machine Learning, Hardware, and Infrastructure—to enhance the OSARO robotic solutions.
What You'll Do

  • Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction.

  • Monitor system performance and operational metrics to identify and address issues before they impact customers.  Generate internal and customer facing dashboards.

  • Utilize Python scripts and SQL queries to troubleshoot and resolve complex issues within our robotics and AI systems.

  • Document technical problems and resolutions clearly for future reference and report recurring issues to the development team for systemic fixes.

  • Work closely with engineering and product teams to understand system behaviors and improve support protocols.

  • Create and maintain customer facing knowledge base articles for commonly encountered issues.

What you'll bring

  • A Bachelor’s degree or equivalent experience.

  • 3+ years of technical support or software development experience.

  • Strong problem-solving and analytical skills.

  • Strong written and verbal communication skills

  • Excellent interpersonal skills for engaging with customers and internal stakeholders.

  • Basic knowledge of Python scripting - running from the command line, using arguments etc.

  • Basic familiarity with Unix systems.

  • Basic understanding of software, system, and application logs, as well as the tools and platforms used for their management and analysis.

  • Basic understanding of JSON and Rest APIs.

Bonus if You Have

  • Experience with industrial robotics applications.

  • Proficiency in Python scripting.

  • Proficiency in SQL, Grafana or other data visualization tools.

  • Background in logistics or fulfillment environments.

  • Knowledge of hardware troubleshooting, networking, and IT product management.

  • Experience with Rust.

Actual compensation is based on various factors, including but not limited to job-related skills, and experience. In addition to a base salary, this role is also eligible for benefits and equity.
Why OSARO?

OSARO is a San Francisco-based startup at the forefront of deep learning and robotics. Backed by industry leaders such as Peter Thiel and Jerry Yang, our mission is to empower robots with unparalleled autonomy to tackle complex tasks. With an international team of experts, we combine cutting-edge research with practical solutions to deliver exceptional results.

We believe in inclusivity, healthy debate, and diverse perspectives, striving to set a standard for equality in tech.

What We Offer

  • Health, dental, vision, and commuter benefits.

  • Generous PTO.

  • 401(k) retirement plan.

  • Paid parental leave with flexible options for extended leave.

Additional Information

  • This is a full-time, on-site role in the SF Bay Area. Remote work is not an option.

  • The position is available immediately.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.