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Weekend Technical Support Engineer Remote Jobs in Arizona

VisualVault

Level 1 Support Specialist

Tempe, AZ · On-site +1

Once training is complete, this position will transition to a hybrid remote work arrangement. The L1 Technical Support Specialist serves as Technical Product Support Specialist and is the first point ...

www.exigotechnology.com

Support Analyst II

Scottsdale, AZ · On-site +1

... engineers, vendors, vCIOs, and account teams Schedule Rotational after-hours, weekend, or holiday ... Monitoring, Remote Tools & Infrastructure Support • Use remote support, monitoring, and endpoint ...

Arrivia

Senior Software Engineer - Remote

Scottsdale, AZ · Remote

$123K - $162K/yr

Set the technical direction for how arrivia builds with AI agents, architecting systems and raising the engineering bar across teams. As a Senior Agentic Software Engineer , you are a product-minded ...

Provn

Senior Agentic Software Engineer

Scottsdale, AZ · Remote

$146K - $302K/yr

Senior Agentic Software Engineer (Remote) arrivia Remote (US) Full-time About arrivia arrivia ... You make high-impact architectural and strategic decisions that shape the platform's technical ...

Arrivia

Principal Software Engineer - Remote

Scottsdale, AZ · On-site +1

$134K - $180K/yr

Technical direction: Set direction across multiple products and platforms, including AI ... Agentic engineering practice: Co-define our prompt libraries, MCP server patterns, quality gates ...

Arrivia

Principal Software Engineer - Remote

Scottsdale, AZ · Remote

$136K - $182K/yr

Technical direction: Set direction across multiple products and platforms, including AI ... Agentic engineering practice: Co-define our prompt libraries, MCP server patterns, quality gates ...

Arrivia

Principal Software Engineer - Remote

Scottsdale, AZ · On-site +1

$136K - $182K/yr

Technical direction: Set direction across multiple products and platforms, including AI ... Agentic engineering practice: Co-define our prompt libraries, MCP server patterns, quality gates ...

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All JobsTechnical Support Engineer JobsWeekend Technical Support Engineer Remote JobsWeekend Technical Support Engineer Remote Jobs in Arizona

Weekend Technical Support Engineer Remote information

What is the difference between Weekend Technical Support Engineer Remote vs Weekend Customer Support Specialist Remote?

AspectWeekend Technical Support Engineer RemoteWeekend Customer Support Specialist Remote
Required CredentialsTechnical certifications (e.g., CompTIA, Cisco), technical knowledgeCustomer service skills, basic technical understanding
Work EnvironmentTechnical troubleshooting, remote support toolsCustomer interaction, issue resolution via chat or phone
Employer & Industry UsageIT companies, tech support providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, remote troubleshootingCustomer service, communication skills

The Weekend Technical Support Engineer Remote focuses on technical troubleshooting and resolving complex issues, requiring technical certifications. In contrast, the Weekend Customer Support Specialist Remote emphasizes customer communication and issue resolution, often with less technical certification. Both roles are remote and weekend-based but serve different customer needs within their industries.

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Cities in Arizona with the most Weekend Technical Support Engineer Remote job openings:

Weekend Technical Support Engineer Remote jobs near you

Level 1 Support Specialist

Tempe, AZ • On-site, Remote

VisualVault
Software Development • 11 - 50 employees
Learn more about VisualVaultexternal

Full-time

Re-posted yesterday

Job description

***Please Note***
  • This is a hybrid position requiring 2 days in a week in our Tempe, AZ office
  • Upon completion of training, the regular work schedule will be Monday through Friday, from 11:00 AM to 8:00 PM.

Position Summary
VisualVault provides cloud-based document management, workflow automation, electronic forms, case management, and content-management solutions that customers access through a web browser. Experience supporting a web-based SaaS platform is preferred. The ideal candidate must be able to work in our Tempe, Arizona office. Once training is complete, this position will transition to a hybrid remote work arrangement.
The L1 Technical Support Specialist serves as Technical Product Support Specialist and is the first point of contact for the VisualVault platforms, providing professional, timely, and accurate Technical Support. This role is responsible for troubleshooting, documenting all work performed, maintaining Service Level Agreement (SLA) commitments, and ensuring positive customer experiences through effective communication and ownership of assigned support tickets. The
The ideal candidate is required to be in office in Tempe Arizona, customer-focused, detail-oriented, and capable of managing multiple priorities. They work collaboratively with Technical Support team members and cross-functional internal teams to deliver timely, high-quality support while maintaining a strong commitment to customer satisfaction. Training hours will be Monday through Friday, from 8:00 AM to 5:00 PM. Upon completion of training, the regular work schedule will be Monday through Friday, from 11:00 AM to 8:00 PM.
This position is ideal for someone who enjoys solving technical problems, helping customers succeed, and working as part of a collaborative support organization where quality, ownership, and customer satisfaction are top priorities.
Essential Responsibilities
• Serve as a primary point of contact for customer Technical Support requests.
• Troubleshoot application, user access, workflow, and configuration issues using established procedures and documentation.
• Document all troubleshooting steps, findings, customer communications, and resolutions clearly and completely within each support ticket.
• Meet or exceed established SLA response and resolution targets.
• Take ownership of assigned tickets and proactively drive them toward resolution.
• Communicate professionally with customers, providing timely status updates throughout the lifecycle of each case.
• Monitor ticket queues and prioritize work based on urgency and customer impact.
• Follow security and privacy procedures when handling customer information.
• Participate in team meetings, knowledge sharing, and ongoing training initiatives.
• Contribute to internal knowledge base articles and process improvements.
• Perform additional support duties as assigned.
Qualifications
• 2+ years of customer-facing Technical Support experience.
• Experience in supporting web-based applications.
• Strong written and verbal communication skills.
• Excellent troubleshooting and analytical abilities.
• Ability to manage multiple priorities.
• Ability to work independently while collaborating effectively within a team.
• Experience using ticketing systems.
• Ability to consistently work an assigned evening shift.
• Professional, patient, and empathetic approach when working with customers.

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