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Weekend Service Desk Jobs in Utah (NOW HIRING)

Amicis Global

Tech Support

South Jordan, UT · On-site

$20 - $21/hr

South Jordan, UT Duration: 6-12 Months The Service Desk Agent is the first point of contact for ... Under general oversight, provides after-hours and weekend support as needed. * The position ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

South Jordan, UT Duration: 6-12 Months The Service Desk Agent is the first point of contact for ... Under general oversight, provides after-hours and weekend support as needed. * The position ...

Phaxis

Help Desk Agent

South Jordan, UT · On-site

$16.25 - $20.75/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... Holidays, Overtime, Shift change, and weekends. * Continuously seek opportunities for self ...

Waterford.org

Helpdesk Manager

Taylorsville, UT · Remote

This role provides leadership for the Help Desk team, establishes service management best practices, develops team members, and partners closely with other IT functions to ensure reliable technology ...

Smith's Food and Drug

FRONT END/CASHIER

West Jordan, UT

$11 - $15/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years ... Ability to work weekends on a regular basis, work any shift and work overtime as needed * Ability ...

New

defi AUTO LLC

Client Support Desk Analyst

Salt Lake City, UT · On-site

$60K - $75K/yr

The Client Service Desk is the hub of the organization as we interact with multiple departments and ... levels within the organization. This position provides exposure to new software and the ability to ...

New

Quality Inn Slick Rock Area

Front Desk Supervisor

Moab, UT · On-site

$21.50 - $23.50/hr

This role is ideal for a service-driven leader who enjoys supporting a team, solving problems, and ... Schedule will include evenings, weekends, and holidays as needed to support hotel operations.If you ...

PEG

Front Desk

Ogden, UT · On-site

$14 - $17.50/hr

Answer and direct phone calls, handle guest inquiries, and provide information about hotel services ... Flexible schedule availability, including evenings, weekends, and holidays. * Some locations may ...

TUMI Hospitality

Front Desk Clerk

Salt Lake City, UT · On-site

$13.50 - $16.75/hr

The Front Desk Clerk is responsible for providing exceptional guest service by greeting guests ... Flexible availability, including evenings, weekends, holidays, and overnight shifts if required ...

PEG Companies

Front Desk

Ogden, UT · On-site

$14 - $17.50/hr

Answer and direct phone calls, handle guest inquiries, and provide information about hotel services ... Flexible schedule availability, including evenings, weekends, and holidays. * Some locations may ...

PEG COMPANIES

Front Desk

Ogden, UT · On-site

$14 - $17.50/hr

Answer and direct phone calls, handle guest inquiries, and provide information about hotel services ... Flexible schedule availability, including evenings, weekends, and holidays. * Some locations may ...

TUMI Hospitality

Front Desk Clerk

Park City, UT · On-site

$14.75 - $18/hr

The Front Desk Clerk is responsible for providing exceptional guest service by greeting guests ... Flexible availability, including evenings, weekends, holidays, and overnight shifts if required ...

Courtyard, Ogden - OGDCY

Front Desk

Ogden, UT · On-site

$14 - $17.50/hr

Answer and direct phone calls, handle guest inquiries, and provide information about hotel services ... Flexible schedule availability, including evenings, weekends, and holidays. * Some locations may ...

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All JobsService Desk JobsWeekend Service Desk JobsWeekend Service Desk Jobs in Utah

Weekend Service Desk information

See Utah salary details

$7

$18

$34

How much do weekend service desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for weekend service desk in Utah is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $21.68 per hour, depending on experience, location, and employer.

What is a weekend service desk?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a weekend service desk professional?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a weekend service desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Utah? The most popular types of Service Desk jobs in Utah are:
What are popular job titles related to Weekend Service Desk jobs in Utah? For Weekend Service Desk jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Weekend Service Desk jobs in Utah look for? The top searched job categories for Weekend Service Desk jobs in Utah are:
What cities in Utah are hiring for Weekend Service Desk jobs? Cities in Utah with the most Weekend Service Desk job openings:
Weekend Service Desk jobs near you
Infographic showing various Weekend Service Desk job openings in Utah as of August 2026, with employment types broken down into 70% Full Time, 20% Part Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,383 per year, or $18.5 per hour.

Helpdesk Manager

WATERFORD RESEARCH INSTITUTE LLC

Taylorsville, UT • On-site, Remote

$92K - $120K/yr

Other

Medical, Dental, Life, Retirement, PTO

Posted 21 days ago

Job description

#LI-remote
Location: Salt Lake City, UT (Hybrid as business needs require)
Position Summary
The Help Desk Manager is responsible for leading Waterford.org's IT Service Desk operations, ensuring exceptional technical support for employees while continuously improving service delivery, operational efficiency, and customer satisfaction. This role provides leadership for the Help Desk team, establishes service management best practices, develops team members, and partners closely with other IT functions to ensure reliable technology services that support Waterford's mission of delivering high-quality educational experiences.
The ideal candidate is an experienced people leader who combines strong technical knowledge with outstanding communication, coaching, and process improvement skills. This individual is passionate about creating a customer-first support culture while leveraging automation, documentation, and analytics to improve service quality.
Key Responsibilities
Service Desk Leadership
  • Lead, mentor, and develop the Help Desk team through coaching, performance management, and career development.
  • Foster a positive, collaborative, and customer-focused support culture.
  • Manage daily service desk operations, ensuring timely resolution of incidents and service requests.
  • Monitor workloads and staffing to maintain service levels and operational efficiency.
  • Conduct regular one-on-one meetings, performance evaluations, and professional development planning.
  • Ensure outstanding customer service for all employees and stakeholders.
  • Drive continuous improvement of service quality and end-user satisfaction.
  • Manage escalated technical issues and facilitate resolution across IT teams.
  • Establish and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Analyze trends to identify recurring issues and implement long-term solutions.
  • Develop and maintain IT service management processes following industry best practices.
  • Create and maintain knowledge base articles, technical documentation, and user guides.
  • Identify opportunities for automation to reduce repetitive work and improve response times.
  • Standardize support procedures to improve consistency and efficiency.
  • Participate in change management and operational readiness for new technology deployments.
Technical Operations
  • Oversee support for Windows, macOS, mobile devices, Google Workspace, Microsoft 365, Azure Active Directory, Intune, conferencing technologies, and enterprise applications.
  • Coordinate endpoint provisioning, lifecycle management, and asset tracking.
  • Ensure software deployment, patching, and device management processes are followed.
  • Partner with Infrastructure, Security, and Development teams on cross-functional initiatives.
  • Assist during major incidents and coordinate communication with stakeholders.
Security & Compliance
  • Ensure Help Desk practices align with Waterford's Information Security Management System (ISMS).
  • Support ISO 27001 compliance efforts and security awareness initiatives.
  • Promote secure identity management, access control, and endpoint security best practices.
  • Participate in audits and documentation related to IT operations and compliance.
Reporting & Metrics
  • Produce regular operational reports and dashboards for IT leadership.
  • Monitor ticket volume, response times, resolution metrics, customer satisfaction, and team performance.
  • Use data to identify improvement opportunities and recommend operational enhancements.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or a related field is preferred.
  • Equivalent combinations of professional experience, technical certifications, and demonstrated leadership will be considered in lieu of a degree.
  • 5+ years of progressive IT support experience.
  • 2+ years leading or supervising technical support teams.
  • Strong knowledge of Windows, macOS, mobile device management, and modern endpoint administration.
  • Experience supporting cloud productivity platforms such as Google Workspace and Microsoft 365.
  • Experience with Azure Active Directory / Microsoft Entra ID and endpoint management solutions such as Microsoft Intune.
  • Familiarity with ITSM platforms and ticket management systems.
  • Excellent written and verbal communication skills.
  • Strong organizational, analytical, and problem-solving abilities.
  • Demonstrated ability to prioritize competing demands in a fast-paced environment.
  • Proven commitment to customer service excellence.
Preferred Qualifications
  • Experience working within nonprofit, education, or SaaS organizations.
  • Experience supporting ISO 27001 or other security compliance frameworks.
  • Familiarity with Jira, Confluence, Salesforce, AWS, and cloud-based enterprise applications.
  • Experience implementing service management improvements and automation.
  • ITIL Foundation certification or equivalent service management experience.
  • Industry certifications such as Microsoft, Google Workspace, CompTIA A+, Network+, or Security+ are a plus.
Why Join Waterford.org?
At Waterford.org, technology plays a critical role in advancing our mission to ensure every child has access to high-quality early learning experiences. As Help Desk Manager, you'll lead a talented team dedicated to delivering exceptional technology support while helping shape the future of IT services across the organization. Your leadership will directly impact the employee experience and enable the technology that supports educators, families, and children nationwide.
About Waterford.org
Waterford.org provides PreK through 2nd grade reading, math, and science programs that children can use wherever they learn. Our programs help children reach critical milestones by 3rd grade, laying the foundation for their future success. Waterford.org serves over 200,000 children across 42 states every year.
Working at Waterford.org
Waterford.org team members are located across the United States and primarily work from home. We anticipate this full-time, salaried position will pay $92,576 - $120,000 per year depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering.
Waterford.org Employee Growth & Applications
At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.
Equal Opportunity Employer
Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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