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Part Time Service Desk Jobs in Utah (NOW HIRING)

Utah Valley University

Service Desk Technician- ESD

UT · On-site

$16.14 - $18.99/hr

DX Building Job Type: Part-Time Staff Job Number: FY2605960 Division: VP Digital Transformation/CIO ... Working in a collaborative and fast-paced environment, Service Desk Technicians gain experience ...

PEG Companies

Front Desk

Saint George, UT · On-site

$12.75 - $16/hr

Job Type Part-time Description The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall ...

PEG COMPANIES

Front Desk

Saint George, UT · On-site

$13.50 - $17/hr

Job Type Part-time Description The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall ...

Troon

Front Desk Attendant

Heber City, UT

$13 - $16.75/hr

... of part-time Front Desk Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. This qualified ...

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How much do part time service desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for part time service desk in Utah is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $21.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Service Desk employee, and why are they important?

To thrive as a Part Time Service Desk employee, you need strong problem-solving abilities, basic IT knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Jira, as well as proficiency in remote support tools, is often required. Excellent communication, patience, and a customer-focused attitude help you resolve issues efficiently and build rapport with users. These skills and qualities are crucial for providing timely technical support and ensuring user satisfaction in a fast-paced environment.

What are the typical responsibilities and challenges faced by someone in a part-time service desk role?

In a part-time service desk position, you’ll be responsible for assisting users with technical issues, logging service requests, and escalating complex problems to higher-level IT staff. A common challenge is managing multiple requests efficiently within limited working hours, which requires strong prioritization and communication skills. The role often involves working closely with other IT team members and end-users, and you may need to adapt quickly to changing priorities or procedures. This position provides valuable exposure to troubleshooting and IT support best practices, which can be a stepping stone to more advanced technical roles.

What are part time service desk jobs?

Part time service desk jobs involve providing customer support and technical assistance to users, typically for IT systems, software, or general inquiries. Employees in these roles answer calls, respond to emails or chat requests, and help resolve issues ranging from password resets to troubleshooting hardware or software problems. Working part time means that the hours are fewer than a full-time position, offering flexibility for students, parents, or those with other commitments. These roles are common in a variety of industries, including technology, retail, and education.

What is the difference between Part Time Service Desk vs Part Time Help Desk?

AspectPart Time Service DeskPart Time Help Desk
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, Network+
Work EnvironmentCorporate IT support, remote or on-siteEnd-user support, remote or on-site
Industry UsageCommon in large organizations and IT departmentsUsed across various industries for basic support
Search IntentPart Time Service Desk vs Part Time Help Desk

Part Time Service Desk roles typically involve more comprehensive IT support, including incident management and troubleshooting, often requiring certifications like ITIL. Help Desk positions focus on basic user support and issue resolution. Both roles serve similar environments but differ in scope and complexity.

What are the most commonly searched types of Service Desk jobs in Utah? The most popular types of Service Desk jobs in Utah are:
What are popular job titles related to Part Time Service Desk jobs in Utah? For Part Time Service Desk jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Part Time Service Desk jobs in Utah look for? The top searched job categories for Part Time Service Desk jobs in Utah are:
Part Time Service Desk jobs near you
Infographic showing various Part Time Service Desk job openings in Utah as of May 2026, with employment types broken down into 3% As Needed, 14% Full Time, 75% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $38,383 per year, or $18.5 per hour.
Service Desk Technician- ESD

Service Desk Technician- ESD

Utah Valley University

On-site

$16.14 - $18.99/hr

Part-time

Posted 14 days ago

Utah Valley University rating

7.1

Company rating: 7.1 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

342nd of 528 rated colleges and universities

Job description

Salary: $16.14 - $18.99 Hourly
Location : DX Building
Job Type: Part-Time Staff
Job Number: FY2605960
Division: VP Digital Transformation/CIO
Opening Date: 05/14/2026
Closing Date: 5/27/2026 11:59 PM Mountain
First Review Date: 05/21/2026
Required Documents Needed to Apply: Resume
Applicant Support: 1-855-524-5627
Support@schooljobs.com
Position Announcement
Join Utah Valley University as a part-time Service Desk Technician and play an important role in supporting the university community through responsive, customer-focused technology support. This position offers the opportunity to develop hands-on technical and communication skills while assisting students, faculty, staff, and visitors through a variety of service channels. Working in a collaborative and fast-paced environment, Service Desk Technicians gain experience with troubleshooting, customer service, incident resolution, and information security best practices. This role is ideal for individuals who enjoy problem-solving, helping others, and building professional experience in information technology and support services within a higher education setting.
Summary of Responsibilities
  • First Point of Contact for Troubleshooting and Issue Resolution: Serve as the initial point of contact for students, faculty, staff, and general public seeking technical assistance or reporting incidents. Provide prompt support and effective resolution across various communication channels, including phone, chat, in-person interactions, and user-submitted tickets. Guide future, new, transfer, and continuing students regarding enrollment services, records, financial aid, etc. Troubleshoot, diagnose, and escalate or resolve first-tier technical problems, including hardware, software, network, or application-related issues.
  • Incident and Service Request Processing: Create and track tickets, providing prompt resolution to issues. Triage incidents and service requests, ensuring they are properly recorded and escalated when necessary. Report critical incidents or complex technical problems, following established procedures and service level agreements. Ensure that tickets are completed with a high level of customer satisfaction.
  • Customer Service and Communication: Deliver exceptional customer service, demonstrating strong interpersonal skills and active listening to understand users' concerns, questions, and technical needs. Communicate information in a clear and understandable manner, adapting communication style to suit the user's level of understanding. Follow confidentiality procedures, including federal and state laws and regulations, and institutional policies, including FERPA.
  • User Training and Education: Provide basic training and guidance to users on the effective use of technology, software applications, and self-help resources. Promote information security best practices and ensure adherence to IT policies. Share knowledge and provide step-by-step guidance on institutional processes and procedures.
  • Other duties as assigned

Qualifications / Licenses / Certifications
Graduation from a standard senior high school or the equivalent and two years of any combination of computer-related education and/or technical support and customer service experience related to the Summary of Duties.
Knowledge / Skills / Abilities
Knowledge
  • Knowledge in troubleshooting hardware, software, network, and application-related issues.
  • Knowledge in ticket management.
  • Knowledge of security best practices and confidentiality.
  • Knowledge of higher education processes and procedures.
Skills
  • Customer service and interpersonal skills.
  • Skills in active listening and comprehension.
  • Verbal and written communication skills.
  • Skills in documentation and record-keeping.
  • Skills in conflict management and de-escalation techniques.
Abilities
  • Ability to work both independently and as part of a team.
  • Ability to multitask and practice time management.
  • Ability to work well with people of varying personalities and backgrounds.
  • Ability to communicate technical concepts to non-technical users.
  • Ability to remain calm and patient in challenging situations

EEO Statement:
UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.
Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.
Although part-time and adjunct (less than 30 hours per week) employees are ineligible for the full-time employee benefits package, the university is pleased to offer the following:
  • Undergraduate tuition remission benefit:
    • Part-time: waives 100 percent of tuition and general student fees for up to 3 credit hours or 1 course after 6 consecutive months of employment and a minimum of 480 hours worked (dependents do not qualify)
    • Adjunct: waives 100 percent of tuition and general student fees for one course per semester in which there is an active teaching assignment at the university (dependents do not qualify)
  • Access to the Employee Assistance Program (EAP)
  • Access to Campus Recreation and Wellness
  • Exclusive cash rewards through Utah Community Credit Union's (UCCU) branch on UVU's campus when becoming a member

01
What is your highest level of education?
  • High School or equivalent
  • Associates
  • Bachelors
  • Masters
  • Ph.D.
  • Ph.D. (abd)
  • Juris Doctorate

02
How many years of experience do you have in this type of position?
  • <1
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8+

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