IF YOU WANT TO BE CONSIDERED
- Record a quick video (≤1 minute) introducing yourself and explaining why you think you're a great fit for this role.
- Text your Name, email and the above video to Bentley at 406-531-1330.
Job Title: Weekend Property Manager/Uhaul and call center specialist
Position Summary
The Call Center Operator is responsible for handling inbound and outbound calls to
drive unit rentals, support existing customers, and deliver an exceptional customer
experience. This role plays a critical part in converting leads into rentals, supporting
property operations, and maximizing occupancy and revenue across the portfolio.
Key Responsibilities
1. Sales & Lead Conversion
Answer inbound calls from prospective customers and convert inquiries into
reservations and rentals
Follow up on web leads, missed calls, and abandoned reservations
Recommend unit sizes, pricing options, and promotions based on customer needs
Upsell tenant insurance, locks, and other retail products
Meet or exceed individual and team conversion goals
2. Customer Service
Assist customers with account questions, payments, and general inquiries
Support move-ins, move-outs, transfers, and account updates
Resolve customer concerns professionally and escalate when needed
Deliver a friendly, knowledgeable, and efficient customer experience
3. Reservation & Scheduling
Create and manage reservations in the property management system
Coordinate move-in logistics with on-site property teams
Ensure accurate customer information and documentation
4. Account Management & Collections Support
Take payments and process transactions securely
Make outbound calls on delinquent accounts (reminders, collections follow-up)
Explain policies, fees, and lien process clearly and professionally
5. Systems & Data Entry
Accurately enter and update customer data in PMS systems
Maintain detailed call notes and activity tracking
Use multiple systems simultaneously (phone, chat, PMS)
6. Performance & Compliance
Meet KPIs such as conversion rate, call quality, and response time
Follow scripts, call standards, and compliance guidelines
Adhere to company policies and data security standards
7. Manage the U-Haul rentals on Property
Help customers find and select the right rental for their needs
Help customers navigate their app
Move trucks and trailers around the property as needed
Qualifications
1–3+ years of call center, sales, or customer service experience
Strong phone presence and communication skills
Sales-oriented mindset with ability to close
Basic computer proficiency and ability to multitask across systems
High school diploma or equivalent
Key Skills & Competencies
Sales and persuasion skills
Active listening and needs assessment
Clear and confident communication
Time management and multitasking
Problem-solving and conflict resolution
Understanding of Key Performance Indicators (KPIs)
Lead-to-reservation conversion rate
Reservation-to-move-in conversion
Call answer time and abandonment rate
Revenue per call / upsell performance
Call quality scores
Customer satisfaction ratings
Compensation (Typical Range)
Base Pay: $17 – $20/hour (depending on market and experience)
What Success Looks Like
High conversion of inbound calls into paying customers
Consistent follow-up leading to increased occupancy
Positive customer feedback and strong call quality scores
Accurate data entry and seamless coordination with property teams