Job Title:ย Client Services Specialist - Real Estate Title Insuranceย
Location:ย Lancaster and Athens, Ohioย
Job Type: Full-timeย -ย travelย requiredย
Ifย you'reย looking for a meaningful career, you might find it at Northwest.ย We'reย seeking a Client Services Specialist who brings warmth, professionalism, and relationship-building instincts to every interaction -ย representingย our team at the closing table and in the community.ย
NOTE: This role requires at least one year of experience in external sales, customer service, or the Real Estate Title industry. This is a client-facing role.ย
Whatย you'llย ownย
- Client relationships: build and nurture connections with new and existing clients,ย learningย their needs andย deliveringย a closing experience that keeps them coming back to Northwest.ย
- Closing excellence: perform notary closings - both in-office and on location - with precision, professionalism, and a focus on exceptional experience for all parties.ย At least 50% of your time will be dedicated to conducting notary closings.ย
- Document management: prepare, organize, execute, and ship closing packages with strict attention to accuracy and completeness.ย
- CRM ownership: diligentlyย maintainย and update the customer relationship management system to track client activity, communication, and follow-up.ย
- Community presence: represent Northwest at industry events, on social media, and through networking activities that build goodwill and name recognition in your market.ย
- Team collaboration: partner closely with Closing Services teams to create a multi-layered client relationship that reflects Northwest's values at every touchpoint.ย
Required qualificationsย
- Active Notary Public commission (or ability to obtain withinย 45 daysย of employment)ย
- Minimum one year of experience in external sales, customer service, or real estateย
- Strong interpersonal and communication skillsย
- Proven ability to work independently, stay self-motivated, and manage a varied schedule including some evenings and weekendsย
- Reliable personal transportation and ability to travel within the region asย requiredย
- Proficiencyย in Microsoft Office, CRM software, and social media platformsย
You'llย thrive here if youย
- Genuinely enjoy building relationships and earning long-term trustย
- Take ownership of the client experience from first contact through closingย
- Stay organized and composed when managing multiple clients and competing deadlinesย
- Know how toย representย a professional company in every setting - from a networking event to someone's kitchen tableย
- Bring energy and initiative to growing a book of businessย
Whyย Ourย Teamsย Loveย Workingย Atย Northwest:ย
- Supportive team - experienced coworkers who want to see you succeedย
- Title is a career - it takes years to become an expert in our industry. Starting a job at Northwest is the first step to what could be a lifelong career in real estateย title.ย
- Stable, long-term opportunity in a well-respected companyย
- Professional environment that values integrity, accuracy, and teamworkย
- Be part of a company that cares about its community and does things the right wayย
Benefits:ย
- PTO beginsaccruingon your first dayย
- 10 paid holidays annuallyย
- Medical (including telehealth), dental, and vision insuranceย
- 401(k) with employer matchย
- Company-paid life insuranceย
- Generous bereavement policy - including pet bereavementย
About Northwest Law (Part of the Northwest Title Family of Companies):ย
With over 55 years in the industry, the Northwest Title Family of Companies has built a reputation for innovation, professionalism, and integrity in both the legal and real estate spaces. Our law firm, Northwest Law, worksย hand-in-handย with our title agencies to offer clients a seamless, full-service experience.ย
We're proud of our collaborative culture, our commitment to community, and our team of hardworking professionals who are passionate about creating security and peace of mind for every client.ย
Visit our Facebook, Instagram, or LinkedIn pages to learn more about our team.ย
Northwest Title Family of Companies is an Equal Opportunity Employerย
Know someone who would be a great fit? They can send a resume (and a quick note about career goals) toย careers@nwtitle.com.ย