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Cityof Aurora,Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:Integrity,Respect, Professionalism, andCustomer Service, and we welcome all who share these values to apply.
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary to be commensurate with experience

The hiring range for this position is $18.65 - $23.31 per hour

The deadline to submit applications is September 8th. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

OVERVIEW OF DEPARTMENT/POSITION

• Provides friendly and professional basic library security as well as customer assistance for library service needs.
• Conducts patrols of facilities - both inside and outside. Checks doors and non-public areas to ensure they are secure.
• Assists staff in addressing disruptive behavior, customer concerns and other security related incidents but does not detain, restrain, or physically touch customers outside of life-threatening situations.
• Consults with Operations Manager as well as supervisory staff for direction on actions to be taken in non-emergency situations.
• Completes incident reports and logs them into the electronic database.
• Works with staff, contract guard services, and/or emergency services to assist in incident investigations
• Observes or reviews security camera footage
• Assists with research and programs
• Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly).
• Conducts general office/administrative/clerical tasks
• Checks book/other items in and out, manages patron accounts, places items on hold, processes prospector items through computerized system.
• Sorts, processes, shelves, and assists with other general library materials inventory management duties.
• Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.
• Operates a cash register, conducts customer payment transactions, maintains a cash drawer
• Performs additional duties as assigned.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

• High School Diploma or GED

Minimum Experience:

• At least 1 year of security experience is required.

Preferred Qualifications:

• At least 6 months of direct customer service in retail or service industry setting preferred.
• Library background experience is preferred but not required.
• Ability to speak Spanish preferred but not required.

Knowledge:

• Customer service techniques.
• Routine software/computer systems including the internet.
• Email, word processing, spreadsheets, database input/use.
• Inventory/customer transaction systems.

Skills:

• Skill in the use of windows-based programs
• Strong customer service skills
• Strong report writing skills

Abilities:

• Ability to deal with stressful situations with tact and diplomacy.
• Exercise good judgement in difficult and/or tense situations.
• Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner.
• Tactfully and judiciously implement customer conduct policies.
• Use general office equipment, computers, calculators, and copy/fax machine.
• Perform basic mathematical calculations.
• Follow oral and written instructions.
• Work shifts, including some nights, and weekends.

WORKING CONDITIONS

Essential Personnel:

When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Medium physical work requiring the ability to lift 40 pounds with or without assistance
• Frequent lifting, carrying, walking and standing
• Ability to review and interpret reports and other written documents with or without reasonable accommodation
• Ability to communicate with employees, contractors, and residents in field environments, with or without reasonable accommodation

Work Environment:

• Works primarily indoorswith shared workstations and equipment.
• Shift work to include days, nights, and weekends.

Equipment Used:

• Frequently uses computer keyboard and telephone, fax machines, printers and copiers.
• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.