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Work that Matters

Whalls Group is working with a nonprofit client that is building a safer, more professional correctional system. Their team plays a critical role in keeping facilities secure, organized, and operating at a high standard.

They invest in their people with strong training, clear expectations, and real opportunities to grow into leadership roles. Employees are treated as professionals and supported in building long-term careers.

The culture is built on respect, accountability, and teamwork. The goal is simple: safer facilities, stronger staff, and better outcomes for individuals and communities.

Operations Supervisor – U.S. Immigration and Customs Enforcement (ICE)

Employer: Nonprofit Partner of Whalls Group
Location: Hagerstown, MD
Employment Type: Full Time

Pay: $37/hour + bonus eligible

Position Summary

The Operations Supervisor oversees daily security operations in an ICE detention facility.

You will lead detention officers, ensure policies are followed, and make sure operations run safely and professionally. During your shift, you may serve as the senior operational authority responsible for the facility.

This role monitors staff performance, coordinates operations, and supports leadership in maintaining a safe and orderly environment for staff, detainees, and visitors.

Key Responsibilities

Operational Supervision

• Supervise detention officers and assigned staff during shifts
• Ensure duties are performed according to policy, post orders, and ICE standards
• Coordinate daily operations including housing supervision, movement, and activities
• Provide direction, support, and guidance to staff

Safety and Security Oversight

• Monitor operations to ensure safety and accountability
• Inspect housing units, common areas, and facility operations
• Ensure counts, rounds, and security procedures are completed correctly
• Respond to incidents, emergencies, or disturbances

Incident Management

• Oversee staff response to incidents and ensure proper action is taken
• Prepare or review incident reports for accuracy and completeness
• Notify leadership of major issues or concerns

Staff Leadership and Development

• Coach, mentor, and support detention officers and staff
• Monitor performance and address issues or policy violations
• Support training and reinforce expectations for professionalism

Documentation and Reporting

• Maintain accurate shift reports and operational records
• Ensure logs and documentation are completed properly
• Communicate key information to leadership and incoming shifts

Professional Conduct

• Promote a culture of accountability, respect, and teamwork
• Maintain professional interactions with staff, detainees, and partners
• Support a safe, ethical, and professional facility environment

Minimum Qualifications

• High school diploma or GED
• At least 3 years of experience in corrections, detention, law enforcement, military, or security
• At least 1 year of supervisory or leadership experience (preferably in corrections or detention)
• Ability to pass background investigation and security clearances
• Ability to complete required training
• Strong leadership, communication, and decision-making skills
• Ability to work rotating shifts, including nights, weekends, and holidays

Substitutions

• Relevant education (criminal justice, public administration, psychology, sociology, or related field) may substitute for up to 1 year of required experience
• Additional related professional experience may substitute for supervisory experience on a year-for-year basis

Physical Requirements

• Ability to stand, walk, and move throughout the facility for extended periods
• Ability to respond to emergencies and perform supervisory duties

Equal Opportunity

This employer is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status.

Discrimination, harassment, and retaliation are not allowed in any part of employment. Reasonable accommodations will be provided as required by law.

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