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Weekend Helpdesk Jobs in Rochester, MI (NOW HIRING)

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... may include on-call, evening and/or weekend hours. * Attendance, work ethic and strong ...

Edward Rose & Sons

Help Desk Technician

Bloomfield Hills, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... may include on-call, evening and/or weekend hours. * Attendance, work ethic and strong ...

doco

Food Assembly Helper

Detroit, MI

$17.50/hr

DO & CO is looking for Food Assembly Helpers to support our Team in Romulus. About DO & CO We have ... Flexible availability, including the ability to work different shifts (days, nights, weekends ...

DO & CO

Food Assembly Helper

Detroit, MI · On-site

$17.50/hr

DO & CO is looking for Food Assembly Helpers to support our Team in Romulus. About DO & CO We have ... Flexible availability, including the ability to work different shifts (days, nights, weekends ...

doco

Food Assembly Helper

Detroit, MI

$17.50/hr

DO & CO is looking for Food Assembly Helpers to support our Team in Romulus. About DO & CO We have ... Flexible availability, including the ability to work different shifts (days, nights, weekends ...

FastTek

Help Desk

Detroit, MI · On-site

$19.75 - $26.75/hr

Experience with remote desktop tools, call management and helpdesk software. Communication: * Strong verbal and written communication skills, with the ability to explain technical concepts to non ...

ExpertCare

Part Time Weekend Caregiver

Hazel Park, MI · On-site

$13.25 - $16.50/hr

Be a part of our team that takes great pride in helping others succeed! ExpertCare is committed to a thriving company culture that instills inspiration and happiness in the hearts of its team members.

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Weekend Helpdesk information

See Rochester, MI salary details

$11

$21

$31

How much do weekend helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for weekend helpdesk in Rochester, MI is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What is a weekend helpdesk?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the weekend helpdesk position?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by weekend helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are the most commonly searched types of Helpdesk jobs in Rochester, MI?

The most popular types of Helpdesk jobs in Rochester, MI are:

What job categories do people searching Weekend Helpdesk jobs in Rochester, MI look for?

The top searched job categories for Weekend Helpdesk jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Weekend Helpdesk jobs?

Cities near Rochester, MI with the most Weekend Helpdesk job openings:

Weekend Helpdesk jobs near you
Infographic showing various Weekend Helpdesk job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,323 per year, or $21.3 per hour.

Help Desk Technician

Edward Rose & Sons

Bloomfield, MI • On-site

$19 - $25.75/hr

Full-time

Retirement, PTO

Posted 9 days ago

Edward Rose & Sons rating

8.2

Company rating: 8.2 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

55th of 208 rated real estate companies

Job description

Start with a job, stay for a career.
For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.
We are currently looking for a Help Desk Technician to join our team in Bloomfield Hills, MI. The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose & Son's applications and platforms. The Help Desk Technician gathers information and analyzes customer issues to determine the best way to resolve and implement the solution.
What are the responsibilities of the Help Desk Technician?
  • Respond to help desk service requests in a prompt and professional manner.
  • Diagnose and resolve basic hardware, software, and connectivity problems.
  • Gather and analyze information about customer issues and determine the best way to resolve and implement the solution, escalating as necessary.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Serve as the first point of contact for customers seeking technical assistance on company supported applications and platforms over the phone, email, chat, and/or face to face.
  • Provide training in computer set-up and new or existing technology.
  • Install, configure, and maintain the lifecycle of hardware, software, and operating systems.
  • Respond and document service requests as open tickets and provide follow-up to end users and senior members of the Technology team.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk through and assist the customer with the troubleshooting and problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Maintain records of events, problems, and their resolutions in ticket tracking system.
  • Follow-up after problems have been resolved and update ticket status and information.
  • Create and maintain accurate documentation for future troubleshooting and issue resolution.
  • Identify and suggest possible improvements on procedures.
  • Order and deploy hardware for new or existing employees, as well as receive hardware returns.
  • Perform special projects as assigned by the technology operations team leader.
  • Monitor for site connectivity outages, initiate first response for the outage, and escalate as necessary.
  • Take inventory and maintain IT equipment including desktops, laptops, printers, monitors, and mobile devices.
  • Travel to remote sites to perform maintenance and project work when necessary.

What are the role requirements?
  • Associates degree in technology is preferred.
  • Previous experience in IT is preferred.
  • Experience with remote troubleshooting and VPN.
  • Preferred Technology Exposure: SharePoint, Microsoft Windows, Microsoft Office365, Windows administration.
  • Tech savvy and good understanding of computer systems, mobile devices, applications, and other related tech products.
  • Working knowledge of Windows 10 and 11.
  • Ability to diagnose and resolve basic technical issues.
  • Knowledge and experience of customer service practices.
  • The ability to work cooperatively with others.
  • Must be willing to work overtime when necessary and occasional extended support coverage - which may include on-call, evening and/or weekend hours.
  • Attendance, work ethic and strong interpersonal skills are required for success in this position.
  • Shows initiative in finding solutions to commonly found problems.
  • Ability to work independently as well as with a team.
  • Effective planner and organizes tasks in order of priority.
  • Strong written and verbal communication skills are required.
  • Exceptional organizational and time-management skills along with close attention to detail are required.
  • Must have a valid driver's license.

What's in it for you?
  • Comprehensive benefits package, including 401(k) with company match
  • On the job training and development
  • Generous paid time off programs
  • Competitive compensation plan with bonus opportunities
  • Great work environment
  • Opportunities for advancement
  • Discounted apartment home

Grow a Career with Edward Rose & Sons!
Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.
Our Mission, Vision, and Values:
We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workforce. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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