ZipRecruiter

Log In

2

Remote Helpdesk Jobs in Rochester, MI (NOW HIRING)

ForgeFit

Remote Inside Sales Representative

Warren, MI · On-site +1

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

HMG Careers

Remote Sales Specialist

Farmington, MI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

next page

Showing results 1-20

All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Rochester, MI

Remote Helpdesk information

See Rochester, MI salary details

$11

$21

$31

How much do remote helpdesk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote helpdesk in Rochester, MI is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Rochester, MI? The most popular types of Helpdesk jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Helpdesk jobs? Cities near Rochester, MI with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Rochester, MI as of June 2026, with employment types broken down into 3% Locum Tenens, 38% Full Time, 12% Part Time, 1% Temporary, and 46% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $44,323 per year, or $21.3 per hour.
Remote Enrollment Manager

Remote Enrollment Manager

American Income Life Insurance Company

Detroit, MI • On-site, Remote

$90K - $120K/yr

Full-time

Posted 23 days ago

Job description

AO Globe Life is seeking dedicated, people-focused professionals to join our remote team. This opportunity is ideal for individuals who enjoy helping others, thrive in a structured yet flexible environment, and want to build a long-term professional career while working from home.
In this role, you will assist individuals and families across the United States in understanding and accessing important supplemental benefit programs designed to provide financial protection and peace of mind.
You will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through their available options.
Our organization provides structured training, ongoing mentorship, and a supportive culture that ensures every team member has the tools needed to succeed.
Responsibilities
Key responsibilities include:
  • Connecting with individuals who have expressed interest in learning about benefit programs
  • Scheduling and conducting virtual consultations via Zoom with individuals and families across the U.S.
  • Listening to client needs and helping them identify benefit options that fit their circumstances
  • Explaining available programs clearly and professionally
  • Assisting clients through the enrollment process from start to finish
  • Maintaining organized and accurate digital records of client interactions and documentation
  • Providing follow-up support to ensure a positive client experience
  • Participating in team meetings, mentorship sessions, and ongoing training
  • Collaborating with colleagues to share best practices and support team success

This role requires professionalism, integrity, and strong time management while working independently in a remote environment.
Qualifications
Successful candidates typically demonstrate:
  • Strong communication and active listening skills
  • Ability to build trust and rapport in virtual conversations
  • High attention to detail and strong organizational skills
  • Self-motivation and accountability in a remote environment
  • Comfort using digital platforms such as Zoom and CRM systems
  • A positive attitude and willingness to learn

Experience in customer service, client relations, consulting, or sales is helpful but not required.
Requirements
  • Must be legally authorized to work in the United States
  • Reliable high-speed internet connection
  • Windows-based laptop or desktop computer with a webcam
  • Quiet and professional workspace suitable for virtual meetings
Training and Support
AO Globe Life provides structured onboarding and mentorship to ensure every team member is prepared for success. New team members receive hands-on guidance for conducting virtual consultations, managing client relationships, and navigating compliance requirements.
In addition to onboarding, team members participate in ongoing weekly training sessions focused on communication skills, product knowledge, and professional development.
What You Can Expect
Team members enjoy a collaborative remote environment where professionalism, service, and accountability are valued.
Because all consultations are conducted virtually, professionals can work from anywhere in the United States while remaining connected through training, mentorship, and team collaboration.
Many individuals in this role find fulfillment in the combination of meaningful client interaction, continuous learning, and opportunities for career advancement.
Who Thrives in This Role
This opportunity is well suited for individuals who:
  • Enjoy helping others and providing meaningful service
  • Appreciate structure while maintaining independence
  • Communicate clearly and build relationships easily
  • Value professional development and continuous learning
  • Want to work remotely while remaining connected to a team

No prior experience in the insurance or benefits industry is required. A strong work ethic and willingness to learn are the most important qualities for success.
About AO Globe Life
For more than 70 years, AO Globe Life has provided supplemental benefits to working families across the United States. Our organization partners with labor unions, credit unions, and veteran organizations to help families protect their financial futures.
Our remote-first team focuses on service, integrity, and professional growth while providing meaningful career opportunities nationwide.

Apply