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Remote Helpdesk Jobs in Rochester, MI (NOW HIRING)

Globe Life American Income Division

Be Seen First

Remote Insurance Sales Associate

Detroit, MI · Remote

$50K - $120K/yr

Remote Insurance Sales Associate - Globe Life, The American Income Life Division Do you have a serving attitude and love helping families? Are you seeking an amazing 100% remote position? Globe Life ...

InsuraTec

Sales Representative (Remote)

Detroit, MI · Remote

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Ferndale, MI · Remote

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Wixom, MI · Remote

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Oak Park, MI · Remote

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Troy, MI · Remote

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Clawson, MI · Remote

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Livonia, MI · Remote

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Remote Helpdesk information

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How much do remote helpdesk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote helpdesk in Rochester, MI is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Rochester, MI? The most popular types of Helpdesk jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Helpdesk jobs? Cities near Rochester, MI with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Rochester, MI as of June 2026, with employment types broken down into 3% Locum Tenens, 38% Full Time, 12% Part Time, 1% Temporary, and 46% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $44,323 per year, or $21.3 per hour.
Remote Insurance Sales Associate

Remote Insurance Sales Associate

Globe Life American Income Division

Detroit, MI • Remote

$50K - $120K/yr

Full-time

Medical, Dental, Life

Posted 12 days ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Seeking fast-paced individuals looking for a full-time position in a structured remote work environment with a suggested schedule that demands 35 hours plus a week.

Remote Insurance Sales Associate - Globe Life, The American Income Life Division

Do you have a serving attitude and love helping families? Are you seeking an amazing 100% remote position? Globe Life, The American Income Life Division is an international company dedicated to providing life and health supplemental insurance benefits to working-class families in the United States, Canada, and New Zealand. We are currently seeking a Remote Associate to join our team! Please note that we can only hire individuals residing in our specific territory which includes CO, NE, OK, KS, TX, FL, OH, AR, MI, and WI.

Globe Life, The American Income Life Division:

Established in 1951, we have a strong history of serving working-class families with customized benefit programs. We have over 30,000 trusted relationships with unions, associations, recreational organizations, and credit unions. It is the responsibility of our Remote Associates to communicate with our clients over the phone and to assist them over Zoom to enroll them into the benefits programs that they select to purchase to protect their families. Join a recession-proof industry with high financial rewards and the opportunity for personal growth. Enjoy monthly lifetime renewals and ownership in the company, rewarding your long-term dedication.

Requirements for the Position:

  • Must have a cell phone & computer or laptop with a camera that operates on the Windows system.
  • Familiarity with the Zoom platform and high-speed internet access to support video conferencing.
  • Life Insurance License (Out-of-pocket license fees will apply to candidates if offered the position).
  • Ability to build rapport with clients and demonstrate strong negotiation skills.
  • High School Diploma or GED and pass a background check.

Position Details:

  • Remote, work-from-home position, responsibilities include working over the phone and Zoom to assist the clients with enrolling into their benefits.
  • "Commission Only" weekly income structure with an opportunity for a weekly bonus.
  • Full-time position as a Remote Insurance Sales Associate.
  • Associates use a needs-based benefit analysis program to complete applications for our clients which is part of the life insurance sales process.
  • Appointment-based work model.

Opportunities for Growth:

  • Manager training program available for individuals interested in leadership roles.
  • We are having amazing growth in 2026 and have the urgency to fill leadership positions.
  • We value quality and are dedicated to selecting the right candidates for long-term success.

Why Choose Us?

  • Comprehensive training is provided to equip you with the necessary skills and knowledge.
  • Join a team with a fun, energetic, and positive culture.
  • Embark on all-expenses-paid yearly office trips to exciting and exotic locations, creating unforgettable experiences (past locations include Puerto Rico, Cancun, Disney, Vegas, Bahamas, Miami, and Hawaii).

Ready to make a meaningful difference in the lives of working families? Apply now to learn more about what we do and how you can be a part of our dedicated team!

About the Hiring Manager:

Josh Goodman RGA

Company Description

Globe Life/American Income Division