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It Helpdesk Jobs in Rochester, MI (NOW HIRING)

Xpert Technologies

IT Helpdesk Hero

Troy, MI

If you don't just "tolerate" people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on. Reasons NOT to ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

If you dont just tolerate people but genuinely love them if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan then read on. Reasons NOT to Apply

CNS Healthcare

IT Help Desk Technician

Pontiac, MI · On-site

$17.43 - $20.50/hr

This position is responsible for providing expert-level support in Information Technology systems. Our Help Desk Technicians provide technical assistance and answers to users' questions, assisting ...

CNS Healthcare

IT Help Desk Technician

Pontiac, MI · On-site

$17.43 - $20.50/hr

This position is responsible for providing expert-level support in Information Technology systems. Our Help Desk Technicians provide technical assistance and answers to users' questions, assisting ...

KOSTAL

IT Intern

Troy, MI

$14.25 - $19/hr

In this role, you will gain hands-on experience supporting our IT infrastructure while working ... Help maintain IT documentation, including procedures, user guides, and system configurations.

KOSTAL Group

IT Intern

Troy, MI · On-site

$14.25 - $19/hr

In this role, you will gain hands-on experience supporting our IT infrastructure while working ... Help maintain IT documentation, including procedures, user guides, and system configurations.

KOSTAL of America, Inc.

IT Intern

Troy, MI

$14.25 - $19/hr

In this role, you will gain hands-on experience supporting our IT infrastructure while working ... Help maintain IT documentation, including procedures, user guides, and system configurations.

Strategic Staffing Solutions

IT Technician

Detroit, MI · On-site

One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required. Basic account management skills and knowledge in ...

LM Manufacturing

IT Engineer

Detroit, MI · On-site

Under the direction of the IT Manager, administers, supports, maintains and/or develops IT/OT ... help with the desk system. § Displays a positive attitude towards safety, works safely and follows ...

A123 Systems LLC

IT Manager

Novi, MI

$89K - $109K/yr

Build a multi‑site helpdesk with SLAs (P0/P1/P2), knowledge base, and self‑service; manage ... Site Delivery: Lead IT for new offices/labs/plants (low‑voltage design, server room, network ...

A123 Systems Corp.

IT Manager

Novi, MI · On-site

$89K - $109K/yr

Position Overview The IT Manager will lead enterprise information technology across R&D, ... Build a multi-site helpdesk with SLAs (P0/P1/P2), knowledge base, and self-service; manage vendor ...

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It Helpdesk information

See Rochester, MI salary details

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$31

How much do it helpdesk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for it helpdesk in Rochester, MI is $21.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What job categories do people searching It Helpdesk jobs in Rochester, MI look for? The top searched job categories for It Helpdesk jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for It Helpdesk jobs? Cities near Rochester, MI with the most It Helpdesk job openings:
It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Rochester, MI as of June 2026, with employment types broken down into 76% Full Time, 19% Part Time, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $44,323 per year, or $21.3 per hour.
IT Helpdesk Hero

IT Helpdesk Hero

Xpert Technologies

Troy, MI

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Helpdesk Hero

Let's start with the truth: this is a wonderful place to work, but it is not an easy place to work.
We're an IT and cybersecurity managed service provider. That means we're trusted with our clients' most critical systems, the technology that keeps their businesses running, and the security that keeps their data safe. And you, as the person answering the call when something breaks, freezes, or mysteriously disappears, are the face of the company more than anyone else.
If you don't just "tolerate" people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on.

Reasons NOT to Apply

  • You just want a paycheck and a quiet corner to get by in.
  • You don't care about building relationships with your colleagues in person and you want to work fully remote.
  • You think "helpdesk" means taking tickets and moving them along without ownership.
  • You get frustrated when someone explains the same problem three different ways
  • You want every day to be predictable and stress-free and get mad because our clients don't schedule their emergencies.
  • You aren't curious and troubleshooting feels like drudgery instead of detective work
  • You're allergic to change and argue for doing things the way they've always been done
  • You complain instead of coming up with ideas and problem solving
  • You view company values as stupid corporate stuff

Reasons TO Apply

  • You light up when you fix something that's been driving someone crazy - and you can explain what you did without making them feel dumb.
  • You see technology as a craft worth mastering and you love learning new systems, tools, and tricks.
  • You take pride in being the person clients trust first when things go sideways.
  • You like variety - one day you're troubleshooting a Teams call that keeps dropping, the next you're remediating a phishing attempt, and the next you're rolling out patches across dozens of endpoints.
  • You want to be part of a culture where we push each other to be better - not just technically, but in how we communicate, care for clients, and grow as people.
  • You want to work somewhere that doesn't tolerate low performers even if it means high expectations for yourself

What You'll Be Working With

  • Microsoft 365 / Office 365 (Exchange Online, SharePoint, Teams administration)
  • Windows desktop and server operating systems
  • Active Directory / Azure AD user and group management
  • Endpoint security solutions (AV, EDR, patching, policies)
  • Network fundamentals (firewalls, VPNs, switches, wireless access points)
  • Ticketing and documentation systems (ConnectWise, Autotask, or similar)
  • Remote monitoring and management tools (RMM)
  • Basic troubleshooting for VoIP systems and mobile device support

What makes this a great place to work

  • Free medical, dental, vision coverage for you the employee (excludes dependents)
  • Free gym membership
  • Gym located in office to use at lunch time
  • Standing desks
  • Lunch stipend
  • Use of company cars to visit clients rather than personal car
  • 401k plan with 4% company match
  • Summer hours
  • Hybrid work schedule

Apply