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Weekend Email Customer Support Jobs in Kansas (NOW HIRING)

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

We are seeking customer-focused candidates who have excellent communication and technical skills ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...

DH Pace

Customer Support

Olathe, KS

$16.50 - $21/hr

We are seeking customer-focused candidates who have excellent communication and technical skills ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...

DH Pace

Customer Support

Olathe, KS · On-site

$16.50 - $21/hr

We are seeking customer-focused candidates who have excellent communication and technical skills ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists ensure timely resolution of all phone and email inquiries regarding our products and services. Other responsibilities include: * Assisting property managers, real ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists ensure timely resolution of all phone and email inquiries regarding our products and services. Other responsibilities include: * Assisting property managers, real ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Perform a variety of activities that result in one call resolution for inbound customer support ... Responsible for answering and documenting inbound and outbound calls, responding to email ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

Perform a variety of activities that result in one call resolution for inbound customer support ... Responsible for answering and documenting inbound and outbound calls, responding to email ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$17 - $22.75/hr

Perform a variety of activities that result in one call resolution for inbound customer support ... Responsible for answering and documenting inbound and outbound calls, responding to email ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Kansas

Weekend Email Customer Support information

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in Kansas?

The most popular types of Email Customer Support jobs in Kansas are:

What are popular job titles related to Weekend Email Customer Support jobs in Kansas?

For Weekend Email Customer Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in Kansas look for?

The top searched job categories for Weekend Email Customer Support jobs in Kansas are:

What cities in Kansas are hiring for Weekend Email Customer Support jobs?

Cities in Kansas with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Support

DH Pace

Olathe, KS • On-site

$16.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

DH Pace rating

7.5

Company rating: 7.5 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

129th of 283 rated repair and maintenance companies

Job description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Support Representative to join our Contact Center team in Olathe, KS. This in office position is seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns. This position is eligible for a hybrid work schedule after successful completion of the introductory training period.

Position overview:

  • Schedule and create accurate and complete service tickets for residential and commercial customers.
  • Promote all products and services, quoting accurate pricing when appropriate.
  • Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
  • Conduct outbound calls for customer follow-ups as needed.
  • Coordinate with Dispatch teams to prioritize and fulfill customer requests.
  • Update and maintain accurate records of customer interactions in the ERP system.
  • Meet personal/team critical Key Performance Indicators (KPI's).
  • Follow communication procedures, guidelines, and policies.
  • Continuously seek opportunities to improve the customer experience and streamline processes.
  • Ability to work overtime as required OR ability to work additional hours as required.
  • Other duties as assigned.

Qualifications:

  • High school diploma or equivalent with previous experience in customer service or related field.
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
  • Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.

What We Offer

  • Comprehensive medical, dental, and vision coverage — available your first full month
  • Generous paid time off plus paid holidays and floating holidays
  • Company-paid life insurance, short-term disability, and long-term disability
  • 401(k) with employer match
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • Voluntary benefits including supplemental life and critical illness coverage
  • Employee discounts for you and your immediate family
  • Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

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