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Weekend Email Customer Support Jobs in Wichita, KS

Everon LLC

Tech Support Rep I

Wichita, KS · On-site

... customer grievances. • Position requires weekend, holiday and shift work and may require ... face, through email. 80% of all contact is made with customers. Work Environment: • While ...

Nexora Talent

Remote Customer Experience Coordinator

Wichita, KS · On-site

$17.75 - $23.25/hr

In this role, you will support clients by coordinating services, answering questions, and ensuring ... Respond to client inquiries via phone, email, and online messaging platforms. * Coordinate customer ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Wichita, KS

Weekend Email Customer Support information

See Wichita, KS salary details

$9

$20

$51

How much do weekend email customer support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for weekend email customer support in Wichita, KS is $20.73, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $23.65 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in Wichita, KS?

The most popular types of Email Customer Support jobs in Wichita, KS are:

What are popular job titles related to Weekend Email Customer Support jobs in Wichita, KS?

For Weekend Email Customer Support jobs in Wichita, KS, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in Wichita, KS look for?

The top searched job categories for Weekend Email Customer Support jobs in Wichita, KS are:

What cities near Wichita, KS are hiring for Weekend Email Customer Support jobs?

Cities near Wichita, KS with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Facility Services Customer Support

Dondlinger & Sons Construction

Wichita, KS • On-site

$18.50 - $23.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Facility Services Customer Support

Dondlinger Construction Company is one of the industry's most experienced general contractors with over 125 years in business. Founded in 1898, Dondlinger has a long history of completing landmark projects throughout the region, including Kansas, Oklahoma, Colorado, Missouri and Iowa. We have capabilities in commercial building, civil construction; including bridge and heavy highway, and underground utility construction. In addition, Dondlinger works year-round, has career advancement opportunities, and comprehensive benefits.

This position expects working hours generally between 8:00 am and 5:00 pm Monday through Friday but could vary slightly for off hour service orders as assigned.

  • Provide administrative support in achieving goals and objectives set forth by the Manager and Coordinator team through the life cycle of all assigned clients.
  • Provide administrative support to the service ticket tracking for all assigned client work orders.
  • Provide administrative coordination between the coordinator team and accounting department through the life cycle of all assigned clients.
  • Responsible for actively processing service orders with both new and recurring.
  • Support teams with the Facilities Coordinators to keep projects moving forward at all times.
  • Engages vendors to meet the needs of work orders as written.
  • Analyzes and determines needs of customer to decide on necessary scope of work.
  • Oversees progress of work orders from inception to completion.
  • Helps to resolve issues and refers significant issues to supervisor.
  • Assists in collecting vendor paperwork (proposals, invoices, sign off sheets, photos, etc.) so that projects can always be moving forward.
  • Reviews vendor invoices for accuracy before sending to accounting for processing.
  • Ensures vendors understand scope of work and help to define details.
  • Clearly communicate expectations to vendors.
  • Provide outstanding customer service when answering phone calls and promptly responding to emails.
  • Communicate with Corporate Contacts throughout the entire life of a work request.
  • Ensure any changes to scope of work are documented and approved.
  • Other duties as assigned.
  • High School Diploma or GED
  • 2 years or related experience helpful
  • Experience with FEXA software helpful
  • Highly proficient with Microsoft Office suite
  • Excellent communication and interpersonal skills
  • Demonstrated high level of professionalism and organizational skills
  • Coachable with willingness to learn
  • Construction experience a plus
  • Excellent written and verbal communications skills
  • Must be able to multi-task
  • Team oriented individual with initiative
  • Strong accuracy and attention to detail
  • Sound reasoning and decision-making skills
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Coverage
  • 401K/Retirement
  • Employee Stock Ownership Program
  • Holiday Pay
  • Paid Time Off
  • Great work environment
  • Weekly pay

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