Weekend Customer Success Manager Jobs in Remote, OR

At Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Position Title: Solution Sales Specialist
Location: East Coast, USA (Remote)
Company: Vodafone US Inc.

To drive pipeline generation and conversion activities across the Vodafone Fixed, Cyber, Cloud, Voice and MPN products/services within the Americas account base in Vodafone Business International (VBI).

Impact on the business

• Shape customer demand in advance of formal RFX processes to ensure Vodafone are best placed to win new business.
• Support the Global Account Managers to develop account development plans that will drive adoption of high value products and services.
• Run workshops and similar to build trust and introduce new concepts to customers offering high level technical leadership.
• Act as "voice of customer" at the bid phase of opportunities ensuring internal stakeholders fully align on your expert understand of the customer demand. 
• Supplier and third parties
• Maintain strong working relationships with key suppliers in your region and focus on "high touch" teams with responsibility for your accounts.
• Work to ensure Vodafone receives the best conditions from our suppliers to give us the best chance of winning profitably.
• Collaborate with relevant 3rd parties as part of consortium or "joint" bids.

Collaboration

• Assist Global Account Managers in scoping of sales opportunities and developing a technical win strategy.
• Engage with Vodafone's internal stakeholders to assess the feasibility of delivering according to the customers demand and where there are gaps find solutions together with those same internal teams i.e. Product Management, Vodafone Business Technical Services, Customer Success Management, Commercial, Legal etc.
• Guide and support pre-sales feasibility teams to obtain the best price for fixed access services in collaboration with Partner (i.e. Carrier) Management and according to mutually agreed strategy.
• Form part of the team responsible for handing over won deals into Build and Run functions internally, relying on Technical Administration functions for the placement of orders etc wherever possible.

Knowledge and experience

• Confidence to present on and run workshops across the Vodafone Business International portfolio including Fixed, Cyber, Cloud, Voice and MPN.
• Market awareness that affords you the ability to have discussions that blend vendor investments, recent related news, new threats and analyst opinions.
• Ability to use a variety of Vodafone platforms to perform your role including Quoting, Ordering, Reporting and Tracking tools as required.

Communication

• Provide continuous feedback on customer interactions to Vodafone stakeholders to ensure current and future demand is well understood and the right investments can be made to meet said demand.
• Support New Product Development activities where your knowledge is of unique value i.e. early stage customer engagement, deal shaping and technical win strategy.

Essential

• 5yrs+ Technical Sales experience
• In-depth knowledge of: Secure Networking incl. SASE, SDWAN, Firewalling and underlying OSI layer architectures (optical, ethernet, IP)
• High level understanding of: Unified Communication technologies including SIP, PSTN dialing from Soft Clients, Cloud PBX and modern equivalents
• Mobile data communication architectures including modern RAN and Core technologies/vendors
• Broader cyber security services including Detection and Response, End Point, OT, Cloud and emerging AI threats/defensive measures
• Cloud architectures and vendors with particular focus on (multi) cloud networking and management services
• Business development skills - Confident presenter able to hold customer attention
• Experience in change management in a technological context
• Team player, strong influence and relationship management skills
• A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy

Desired

• Ability to operate with a high degree of independence and make decisions at speed that will navigate complex internal and external factors to ensure profitable achievement of departmental targets
• Experience working successfully across predominantly remote international teams
• Excellent Customer relationship management skills with ability to interact at Chief/Director level
• Strong commercial understanding of bid finance and basic accounting terminology
• Public speaker / influencer

Outputs

• Assist Account Managers in identifying and scoping of sales leads for complex voice and data solutions
• Demonstrate ROI benefits to customers using Vodafone's products and services
• Inputs (solution and service descriptions, value propositions) for customer tender documents
• New business (Annual Order Value) versus target
• Performance metrics and boundaries as set annually within the "Solution Sales Ways of Working" document

For sales roles, salaries are expressed as Total Target Compensation (TTC = base salary + commission). This role's base salary range is $107,184 - $135,000 / yr. Our recruiter will share additional details with you regarding the calculation of commission in regards to TTC.

The pay will be based on various factors, such as the candidate's qualifications, relevant experience, knowledge, skills and abilities.

Vodafone US Inc. is pleased to offer our employees a robust benefits offering which includes a generous Paid Time Off (PTO) policy, competitive tailored medical benefits, a market-leading global parental leave policy, retirement plan and more. We also offer a quarterly "Spirit of Vodafone Day" where employees are encouraged to take time for personal development and learning.

Benefits Summary: 

• Annual leave: 17 days + 9 national holidays
• Public Service: 2 days/year
• Pregnancy/Parental leave: 16 weeks fully paid, followed by 24 weeks return to work transition
• Access to: private medical, private dental, free health assessments
• Retirement/401(k): 1:1 matching from Vodafone up to 6% of your contribution
• Additional discounts: Fitness Allowance
• Career development and training opportunities

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We are an equal opportunity employer and value diversity at our company. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, nationality, indigenous status, medical condition, social origin, cultural background, social or marital status.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

Together we can.