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Weekend Customer Service Email Response Jobs (NOW HIRING)

Mazak

Customer Service Advocate

Florence, KY · On-site

Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset ...

Mazak

Customer Service Advocate

Windsor Locks, CT · On-site

Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset ...

Pro-vigil

CUSTOMER SUCCESS ASSOCIATE

San Antonio, TX · On-site

$15/hr

Great customer service skills such as de-escalating customers and proper email response etiquette preferred * Ability to multitask and be detailed oriented * Exhibits the ability to prioritize tasks ...

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How much do weekend customer service email response jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for weekend customer service email response in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a weekend customer service email response job?

Weekend Customer Service Email Response jobs involve handling customer inquiries, complaints, and requests via email during weekends. Employees in this role are responsible for responding promptly and professionally to customer emails, resolving issues, and providing information about products or services. This position often requires strong written communication skills, attention to detail, and the ability to work independently. Weekend shifts may include Saturday and Sunday, and sometimes cover holidays as well.

What are the key skills and qualifications needed to thrive as a weekend customer service email response representative?

To thrive as a Weekend Customer Service Email Response representative, you need excellent written communication skills, strong attention to detail, and experience in customer support—often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and email management tools like Zendesk or Freshdesk is typically required. Outstanding problem-solving abilities, patience, and the capacity to work independently during off-peak hours set top performers apart. These skills ensure prompt, accurate, and empathetic responses to customer inquiries, maintaining high satisfaction even during weekend shifts.

What are some common challenges faced by weekend customer service email response representatives, and how can they be managed?

Weekend customer service email response representatives often handle a higher volume of inquiries as many customers reach out during their days off. This can lead to time management challenges and the need to prioritize urgent issues effectively. Additionally, with limited access to other departments or supervisors on weekends, representatives may need to resolve more issues independently or set accurate expectations for follow-up. Staying organized, using templates for common queries, and maintaining clear documentation can help manage these challenges efficiently.

What is the difference between Weekend Customer Service Email Response vs Customer Support Specialist?

AspectWeekend Customer Service Email ResponseCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training on email communicationHigh school diploma; may require certifications in customer service
Work EnvironmentRemote or office; primarily email communication during weekendsOffice or remote; handling various communication channels
Industry UsageRetail, e-commerce, service industriesTechnology, telecom, retail, and more
Search & Comparison IntentFocus on weekend email support rolesBroader customer support roles including multiple channels

Weekend Customer Service Email Response roles focus on providing email support specifically during weekends, often requiring quick written communication skills. Customer Support Specialists handle multiple communication channels and may work weekdays or weekends. Both roles require customer service skills, but the scope and work environment differ.

What cities are hiring for Weekend Customer Service Email Response jobs?

Cities with the most Weekend Customer Service Email Response job openings:

What are the most commonly searched types of Customer Service Email Response jobs?

The most popular types of Customer Service Email Response jobs are:

What states have the most Weekend Customer Service Email Response jobs?

States with the most job openings for Weekend Customer Service Email Response jobs include:

Weekend Customer Service Email Response jobs near you

Customer Service Reps 3PL

The Visual Pak Companies

Waukegan, IL • On-site

$19.10 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 1 hour ago

Job description

Join the PAK
The Visual Pak Companies are aligned with many of the largest consumer product companies in the household, personal care, automotive and food product industries.
30 years of consistent growth with no end in sight is a testament to our best-in-class workforce as the foundation for our collective success. The Visual Pak is looking for innovative and dedicated achievers who are encouraged to keep a healthy work/life balance to join our team.
Position Title: Customer Service Rep (Third Party Logistics)
Reporting into Title: Senior Warehouse Operations Manager
Position Purpose/Summary: CSR (3PL) is responsible for processing orders to the distribution floor for accurate and timely routing/shipping. Overall job will focus on shipping orders within customer's requirements. Candidate will have prior customer service experience in a busy logistics/shipping warehouse environment; will be highly organized with an ability to handle multiple tasks; and will have the ability to establish a great relationship with our customer's over the phone, email and/or chat.
Direct Reports
None
Position Responsibilities-Tasks-Deliverables
An individual must be able to satisfactorily perform each essential duty listed below. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
All duties as assigned and the following specific activities:
  • Monitor, process, and ensure that all orders are processed accurately and in a timely manner.
  • Responsible for routing and scheduling daily pick-ups and printing of Bills of Lading for carrier loads.
  • Ensure that the routing and scheduling of carriers is in compliance with customers routing/vendor standards to reduce department related chargebacks.
  • Work closely with distribution center floor to ensure shipments are dock confirmed.
  • Work jointly with support teams to solve any problems with orders.
  • Perform all other duties as directed by the WH Administrative Manager.

Key Performance Indicators (KPIs)
  • Customer email response time within 1 hour upon receipt of email.
  • Customer problem resolution within 24 hours.
  • Order entry for non EDI orders completed by 2pm on day of receipt of orders.
  • Order changes completed within 2 hours of change request.

Benefits:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & AD&D Insurance
  • 401(k)
  • 401(k) match
  • Pet Insurance
  • Paid time-off
  • Paid holidays
  • Tuition reimbursement
  • Flexible Spending Account
  • Dependent Care Subsidy
  • Childcare Resources
  • Commuter Benefits
  • Employee Assistance Program
  • Disability Insurance
  • Employee Discounts

Knowledge-Skills-Abilities
Education: High School Diploma or equivalent
Experience :
  • 2 years prior experience working in a CSR role in Logistics/Shipping/Distribution Center or detail oriented, customer service driven, office environment.
  • Customer Service experience within 3PL environment preferred
  • A working knowledge of shipping documents is preferred; (ie: bills of lading, packing slips, and manifests).
  • Strong decision-making and organizational skills are required.
  • Hard working, self-starter and problem solver.
  • Must be detailed oriented and able to handle multiple tasks simultaneously.

Technology/Software :
  • Basic-Intermediate understanding of MS office (Excel, Word, PowerPoint, email)
  • Working knowledge of warehouse management systems, e.g. Navision, SAP, AS400

Communication:
  • Strong verbal and written skills with the ability to communicate effectively and tactfully with customers, team, transportation carriers, management and other departments.
  • Must be able to professionally communicate via phone, email or chat

Physical Capabilities:
Strength N/A
Movement: This position may include sitting for long periods of time. Some standing or walking may be required.
Hearing : This position will work in an office/warehouse environment so you must be able to tolerate a quiet working area or warehouse noise such as forklift traffic or truck noise.
Vision: This position will require you to spend an extended amount of time on a computer reading emails, spreadsheets and working in a database.
MISCELLANEOUS
Travel: Less than 5%
Vehicle (own): Must have reliable transportation.
Tools (own): N/A
Technology (own) N/A
Visual Pak Companies is an Equal Opportunity Employer. Visual Pak does not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws. All employment decisions are based on qualifications, merit, skills, individual performance, and business needs.
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About Visual Pak

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Waukegan, IL, US

Year founded

1982

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