ZipRecruiter

Log In

1

Weekend Chat Support Jobs in Rochester, MI (NOW HIRING)

Brilliant Earth

Jewelry Consultant

Birmingham, MI · On-site

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Jewelry Consultant

Birmingham, MI · On-site

$20 - $22/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our ... The ideal candidate will be able to work a full-time schedule that includes weekend days. This role ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

We offer flexible schedules that work for you, no nights or weekends, the ability to bring your ... technical support requests via phone, email, chat, and ticketing portal. Log, categorize ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

We offer flexible schedules that work for you, no nights or weekends, the ability to bring your ... technical support requests via phone, email, chat, and ticketing portal. Log, categorize ...

Easterseals

IPS Support Specialist

Southfield, MI · On-site

Provides coaching to team staff to build competencies that are necessary to effectively provide supported employment services including strength based interactions, person centered planning, Stage of ...

next page

Showing results 1-20

People also search for

All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Rochester, MI

Weekend Chat Support information

See Rochester, MI salary details

$13

$23

$41

How much do weekend chat support jobs pay per hour?

As of May 30, 2026, the average hourly pay for weekend chat support in Rochester, MI is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $26.11 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.
More about Weekend Chat Support jobs
What are the most commonly searched types of Chat Support jobs in Rochester, MI? The most popular types of Chat Support jobs in Rochester, MI are:
What are popular job titles related to Weekend Chat Support jobs in Rochester, MI? For Weekend Chat Support jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Rochester, MI look for? The top searched job categories for Weekend Chat Support jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Weekend Chat Support jobs? Cities near Rochester, MI with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Next Level Support Specialist

Next Level Support Specialist

Gardner-White Furniture

Auburn Hills, MI • On-site

Full-time

Posted 9 days ago

Job description

Description:

Summary

We are seeking a highly motivated and experienced Next Level Support Specialist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to lead and motivate a team of customer service representatives. The Next Level Support Specialist will also be responsible for ensuring that all orders are processed and fulfilled accurately and efficiently. The ideal candidate will be an integral part of our team, working closely with other departments to ensure that our customers receive their orders on time and in perfect condition


Job Responsibilities:

Customer Service & Support

  • Manage 70+ inbound/outbound calls daily with an average handling time of 3.5 minutes.
  • Resolve 80% of issues on the first call and maintain a 90%+ customer satisfaction score.
  • Respond promptly to customer inquiries via phone and email.
  • Handle escalated issues professionally, involving senior staff when necessary.

Order Fulfillment & Logistics

  • Process late and next-day delivery orders and fulfillment requests.
  • Manage inventory updates and perform logistical audits.
  • Invoice delivery trucks and ensure accurate shipping documentation.

Service Coordination

  • Schedule and coordinate service appointments.
  • Support service tech board closures and billing.
  • Prepare and process billing for completed service tasks.

Administrative & Reporting Tasks

  • Maintain accurate records for customers, orders, and inventory.
  • Generate end-of-shift KPI reports for management.
  • Participate in team meetings to review performance and updates.

Collaboration & Training

  • Work cross-functionally with other departments to ensure smooth operations.
  • Participate in onboarding, cross-training, and ongoing development programs.
  • Engage in quarterly performance reviews to track progress and set goals.
  • Other duties/projects as assigned

Supervisory Responsibilities:

This position does not have supervisory responsibilities.


Work Environment:

This job operates in a professional call center environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Requirements:

Physical Demands:

The employee is occasionally required to sit; climb or balance; and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Qualifications needed to perform this position:

  • High school diploma or equivalent
  • Proficient in Microsoft Office and other computer applications
  • Previous experience in a call center or customer service role preferred
  • Excellent verbal and written communication skills, with the capacity to understand and execute instructions effectively.
  • Strong interpersonal skills, including exceptional listening and problem-solving abilities.
  • Ability to collaborate effectively in a team setting and work autonomously with minimal supervision.
  • Ability to work flexible hours, including evenings and weekends

Position Type/Expected Hours of Work:

This is a full-time position, working a varying schedule to support the needs of the business.

Apply