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Microsoft Customer Support Jobs in Rochester, MI

Zobility

Customer Support Engineering

Troy, MI

Proficient Microsoft Office Skills * Excellent Organization Skills * Excellent Communication Skills ... Supports and exemplifies Client values and commitment to SAFETY, quality, and cost with a great ...

Customer Service

Be Seen First

Entry Level Operations Assistant

Troy, MI · On-site

Customer Support: * Respond to internal and external inquiries in a timely and professional manner ... Strong computer and data entry skills, with proficiency in Microsoft Office or similar software.

Customer Service

Be Seen First

Entry Level Operations Assistant

Troy, MI · On-site

Customer Support: * Respond to internal and external inquiries in a timely and professional manner ... Strong computer and data entry skills, with proficiency in Microsoft Office or similar software.

ProCare Rx

Client Support Specialist

Southfield, MI · On-site

$16.50 - $22.50/hr

... or customer relationships, ideally in Healthcare Operations. * Pharmacy Tech or PBM account ... Proficient in Microsoft Office and other exposure to industry-related applications and software.

ProCare Rx

Client Support Specialist

Southfield, MI · On-site

$16.50 - $22.50/hr

... or customer relationships, ideally in Healthcare Operations. * Pharmacy Tech or PBM account ... Proficient in Microsoft Office and other exposure to industry-related applications and software.

ProCare Rx

Client Support Specialist

Southfield, MI · On-site

$16.50 - $22.25/hr

... or customer relationships, ideally in Healthcare Operations. * Pharmacy Tech or PBM account ... Proficient in Microsoft Office and other exposure to industry-related applications and software.

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Microsoft Customer Support information

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How much do microsoft customer support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for microsoft customer support in Rochester, MI is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $24.33 per hour, depending on experience, location, and employer.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Customer Support representative can be competitive, often requiring relevant technical skills, customer service experience, and familiarity with Microsoft products. The hiring process typically involves multiple interview rounds, technical assessments, and demonstrating strong communication skills.

How much does Microsoft pay hourly?

Microsoft Customer Support representatives typically earn between $15 and $25 per hour, depending on experience, location, and specific role. Entry-level positions may start at the lower end, while experienced agents or those with specialized skills can earn higher wages. The role often involves customer service skills and familiarity with Microsoft products and tools.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What skills are needed for Microsoft customer service?

Microsoft customer support representatives need strong communication and problem-solving skills, technical knowledge of Microsoft products, and the ability to troubleshoot issues effectively. Familiarity with customer service tools, patience, and the ability to work in a team environment are also important for success in this role.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

Can I work from home for Microsoft?

Microsoft Customer Support roles often offer remote work options, especially for positions that involve troubleshooting and customer service. However, availability depends on the specific role, team, and location, and some positions may require on-site presence or hybrid arrangements. Candidates should review the job listing for remote work policies and requirements.
What are the most commonly searched types of Microsoft Customer Support jobs in Rochester, MI? The most popular types of Microsoft Customer Support jobs in Rochester, MI are:
What are popular job titles related to Microsoft Customer Support jobs in Rochester, MI? For Microsoft Customer Support jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Microsoft Customer Support jobs in Rochester, MI look for? The top searched job categories for Microsoft Customer Support jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Microsoft Customer Support jobs? Cities near Rochester, MI with the most Microsoft Customer Support job openings:
Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Rochester, MI as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,362 per year, or $21.3 per hour.
Technical Customer Support

Technical Customer Support

Mersino Dewatering Inc

Auburn Hills, MI • On-site

$35K - $44K/yr

Full-time

Posted 6 days ago

Job description


Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service. 

We move water.

Location: Auburn Hills, MI

Job Summary:

The Technical Customer Support will be responsible for supporting, troubleshooting, and monitoring alarms on Telemetry devices company wide.

Mersino has over 1600 Fleet Assets outfitted with telemetry devices, monitoring the health and activity of our equipment. This role will focus on customer service, uptime and managing the growing demands and the needs of our internal and external customers.

Responsibilities:

  • Manage daily support calls and support tickets
  • Monitor telemetry devices through Internet of Things (IoT) management software
  • Make proactive callouts for device status
  • Interact with team members to assist in troubleshooting and identifying root cause of system problems
  • Manage and troubleshoot the dispersed telemetry systems company-wide
  • Aid in the development of an Application Patching Process
  • Assist in the process to help improve and enhance the IoT management software

Requirements:

  • 1+ years’ experience on a Customer Support Team
  • communication skills
  • Outstanding Troubleshooting skills
  • Ability to think "outside the box"
  • Initiative and confidence to research and resolve problems
  • Organizational and time management skills
  • Ability to work both independently and as a member of a team
  • Proficient in Microsoft Office applications
  • Experience in a customer facing role
  • Ability to work flexible hours

Specific Expectations:

  • Certifications not required, but are a plus (A+, N+, MCP, MCSA/E, VCP)
  • Internet of Things (IOT) knowledge
  • Basic Software Development process understanding
  • Python, JavaScript, a plus
  • MQTTs, Webservices, a plus

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Mersino is an Equal Opportunity Employer/Veterans/Disabled