ZipRecruiter

Log In

1

Microsoft Customer Support Jobs in Rochester, MI

Aston Carter

Customer Invoice Specialist

Pontiac, MI · On-site

$25 - $27/hr

One year of customer support or order entry experience, with exposure to accounts payable or invoice processing, or equivalent transferable experience. * Proficiency in Microsoft Office, especially ...

New

ABC Legal Services

Court Support Specialist

Detroit, MI · Remote

$15/hr

Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as ... Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word ...

New

NLB Corp.

Customer Service & Inside Sales

Wixom, MI · On-site

You will work with multiple teams to resolve customer support concerns. Additionally, you will ... Must have knowledge of Microsoft Word, Excel, Outlook, and others as required. Equal Opportunity ...

next page

Showing results 1-20

All JobsMicrosoft Customer Support JobsMicrosoft Customer Support Jobs in Rochester, MI

Microsoft Customer Support information

See Rochester, MI salary details

$9

$21

$52

How much do microsoft customer support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for microsoft customer support in Rochester, MI is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $24.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

What are the most commonly searched types of Microsoft Customer Support jobs in Rochester, MI? The most popular types of Microsoft Customer Support jobs in Rochester, MI are:
What are popular job titles related to Microsoft Customer Support jobs in Rochester, MI? For Microsoft Customer Support jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Microsoft Customer Support jobs in Rochester, MI look for? The top searched job categories for Microsoft Customer Support jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Microsoft Customer Support jobs? Cities near Rochester, MI with the most Microsoft Customer Support job openings:
Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Rochester, MI as of July 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,362 per year, or $21.3 per hour.
Technical Customer Support

Technical Customer Support

Mersino Dewatering Inc

Auburn Hills, MI • On-site

$35K - $44K/yr

Full-time

Re-posted 4 days ago

Job description


Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service. 

We move water.

Location: Auburn Hills, MI

Job Summary:

The Technical Customer Support will be responsible for supporting, troubleshooting, and monitoring alarms on Telemetry devices company wide.

Mersino has over 1600 Fleet Assets outfitted with telemetry devices, monitoring the health and activity of our equipment. This role will focus on customer service, uptime and managing the growing demands and the needs of our internal and external customers.

Responsibilities:

  • Manage daily support calls and support tickets
  • Monitor telemetry devices through Internet of Things (IoT) management software
  • Make proactive callouts for device status
  • Interact with team members to assist in troubleshooting and identifying root cause of system problems
  • Manage and troubleshoot the dispersed telemetry systems company-wide
  • Aid in the development of an Application Patching Process
  • Assist in the process to help improve and enhance the IoT management software

Requirements:

  • 1+ years’ experience on a Customer Support Team
  • communication skills
  • Outstanding Troubleshooting skills
  • Ability to think "outside the box"
  • Initiative and confidence to research and resolve problems
  • Organizational and time management skills
  • Ability to work both independently and as a member of a team
  • Proficient in Microsoft Office applications
  • Experience in a customer facing role
  • Ability to work flexible hours

Specific Expectations:

  • Certifications not required, but are a plus (A+, N+, MCP, MCSA/E, VCP)
  • Internet of Things (IOT) knowledge
  • Basic Software Development process understanding
  • Python, JavaScript, a plus
  • MQTTs, Webservices, a plus

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Mersino is an Equal Opportunity Employer/Veterans/Disabled