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Microsoft Customer Support Jobs in Rochester, MI

... our customers get the most from every vehicle, every ride, every race and every journey. We are ... Computer proficiency - Microsoft Office Personable, presentable, professional Experience ...

... our customers get the most from every vehicle, every ride, every race and every journey. We are ... proficiency - Microsoft Office • Personable, presentable, professional • Experience ...

IT Support Technician, Assoc I

Novi, MI

$20.25 - $27.75/hr

Supports Microsoft 365 applications and services, including Outlook, Teams, and OneDrive ... Demonstrated initiative, accountability, and ability to provide consistent, high-quality customer ...

IT Support Technician, Assoc I

Novi, MI

$20.25 - $27.75/hr

Supports Microsoft 365 applications and services, including Outlook, Teams, and OneDrive ... Demonstrated initiative, accountability, and ability to provide consistent, high-quality customer ...

IT Support Technician, Assoc I

Novi, MI · On-site

$20.25 - $27.75/hr

Supports Microsoft 365 applications and services, including Outlook, Teams, and OneDrive ... Demonstrated initiative, accountability, and ability to provide consistent, high-quality customer ...

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Proficiency with Microsoft Office, including Word, Excel, and Outlook. * Experience with mortgage ... Benefits We offer a competitive benefits package designed to support your personal and professional ...

Posted today

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Proficiency with Microsoft Office, including Word, Excel, and Outlook. * Experience with mortgage ... Benefits We offer a competitive benefits package designed to support your personal and professional ...

Posted today

Be Seen First

This role combines customer support with product and data management responsibilities. The ideal ... Microsoft Excel, Word, and database applications. · Auto collision or automotive parts experience ...

Showing results 21-40

Microsoft Customer Support information

See Rochester, MI salary details

$9

$21

$52

How much do microsoft customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for microsoft customer support in Rochester, MI is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $24.33 per hour, depending on experience, location, and employer.

What is a Microsoft Customer Support?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

What does a Microsoft Customer Support do?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What skills and qualifications are needed for Microsoft Customer Support?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

Does Microsoft Customer Support offer remote jobs?

Microsoft Customer Support roles often offer remote work options, especially for positions involving technical support and customer service. These jobs typically require strong communication skills, familiarity with Microsoft products, and the ability to work independently in a virtual environment.

Is Microsoft Customer Support offering work from home?

Microsoft Customer Support roles often offer remote work options, especially for technical support positions, depending on the company's policies and the specific role. Candidates should review the job listing for remote work availability and requirements, which may include familiarity with remote collaboration tools and a suitable home office setup.

What are the most commonly searched types of Microsoft Customer Support jobs in Rochester, MI?

The most popular types of Microsoft Customer Support jobs in Rochester, MI are:

What job categories do people searching Microsoft Customer Support jobs in Rochester, MI look for?

The top searched job categories for Microsoft Customer Support jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Microsoft Customer Support jobs?

Cities near Rochester, MI with the most Microsoft Customer Support job openings:

Infographic showing various Microsoft Customer Support job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $44,362 per year, or $21.3 per hour.

Insurance Office Support Staff

Romeo, MI • On-site

$17 - $20/hr (+ commission)

Full-time

Life, Retirement

Re-posted 17 days ago


Job description

The Andy Stebbins Agency located in Romeo, MI, is growing and seeks to add a customer-oriented person to their team representing Farm Bureau Insurance, a Michigan-based company. Because of its agricultural-based heritage, Farm Bureau offers several insurance products unique to the industry and prides itself as being focused on the individual insurance needs of is personal and business customers.

This person will interact with existing and prospective customers providing a small-town approach to customer service. Working in a small office with a collaborative team, this person will have the security of knowing there is a person to help with new or complex questions, while having the opportunity to grow in product knowledge and take on new responsibilities. Because all members of the team are expected to work to meet customers’ insurance needs, candidates must possess a current Michigan Property & Casualty License.

DUTIES AND RESPONSIBILITIES:

  • Assist customers with their questions, change requests, and payments for existing insurance policies. The office handles 20-30 customer interactions per day via phone calls, emails, and walk-in visits.
  • Identify and assess opportunities to offer customers and prospects products to meet their insurance needs.
  • Collect information needed to quote insurance offerings to customers and prospects.
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Research and resolve issues with quotes, policies, and change transactions.
  • Comply with Agency procedures & adhere to agency service standards and timelines.
  • Utilize Agency technology and software applications including contact/policy management systems, document management systems and workflows.
  • Assist in maintain Agency procedures, files, and related documents.
  • Develop and maintain product knowledge through participation in educational opportunities.
  • Maintain a knowledge of insurance industry changes and trends.


QUALIFICATIONS:

  • High school diploma or equivalent
  • Current Michigan Property & Casualty License
  • Proven customer support experience or experience as a client service representative
  • Excellent communication skills, including phone contact handling and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Demonstrated critical thinking and problem-solving skills
  • Attention to details
  • Experience using computers running Microsoft Windows, Microsoft Office applications, and other computer applications
  • Familiarity with contact manage systems and practices preferred

BENEFITS:

· Base salary + commission opportunities

  • Bonus opportunities
  • Paid time off
  • Set hours with weekends off
  • Professional development opportunities
  • Continuing education support
  • Potential work-from-home opportunities

Company Description

Farm Bureau Insurance Agency in Romeo Michigan.