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Microsoft Customer Support Jobs in Rochester, MI

w3r Consulting

Customer Service Representative

Farmington, MI · On-site

$15.75 - $21.50/hr

Customer Support * Provide remarkable customer service by handling inbound and outbound calls ... Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and ...

Zeiss Inc

Aftermarket Client Specialist

Wixom, MI · Hybrid

$17.25 - $23.25/hr

The Aftermarket Client Specialist engages with existing customers to drive customer retention and ... Support account receivables team with collection tasks when required. Do you qualify? * 3-5 years ...

IQS

Aftermarket Client Specialist

Wixom, MI · Hybrid

$17.25 - $23.25/hr

The Aftermarket Client Specialist engages with existing customers to drive customer retention and ... Support account receivables team with collection tasks when required. Do you qualify? * 3-5 years ...

ZEISS

Aftermarket Client Specialist

Wixom, MI · Hybrid

$17.25 - $23.25/hr

The Aftermarket Client Specialist engages with existing customers to drive customer retention and ... Support account receivables team with collection tasks when required. Do you qualify? * 3-5 years ...

ZEISS

Aftermarket Client Specialist

Wixom, MI · On-site

$17.25 - $23.25/hr

The Aftermarket Client Specialist engages with existing customers to drive customer retention and ... Support account receivables team with collection tasks when required. Do you qualify? * 3-5 years ...

TEKsystems

Universal Customer Advisor

Warren, MI · Hybrid

$20 - $21.50/hr

Customer Experience Advisor (Luxury Brand Support | Hybrid) Location: Warren, MI (Remote after ... Comfortable navigating multiple systems and tools (CRM platforms, Microsoft Office, etc.) * High ...

Optimal Inc.

EV Charging Specialist

Warren, MI · Remote

This position reports to the OEM Energy Customer Support Ops Lead. Key Responsibilities Technical ... Microsoft Word, Outlook, Teams, PowerPoint, and Excel; and Salesforce The ability to balance ...

Optimal Inc.

EV Charging Specialist

Warren, MI · Remote

This position reports to the OEM Energy Customer Support Ops Lead. Key Responsibilities Technical ... Microsoft Word, Outlook, Teams, PowerPoint, and Excel; and Salesforce The ability to balance ...

Bardwell Group

Administrative Assistant

Redford, MI

$17.75 - $24/hr

Utilize computer skills including Microsoft Office Suite (Word, Excel, PowerPoint), Google ... Provide exceptional customer support by addressing inquiries via phone or email with ...

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All JobsMicrosoft Customer Support JobsMicrosoft Customer Support Jobs in Rochester, MI

Microsoft Customer Support information

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How much do microsoft customer support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for microsoft customer support in Rochester, MI is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $24.33 per hour, depending on experience, location, and employer.

How difficult is it to get hired at Microsoft?

Getting hired as a Microsoft Customer Support representative can be competitive, often requiring relevant technical skills, customer service experience, and familiarity with Microsoft products. The hiring process typically involves multiple interview rounds, technical assessments, and demonstrating strong communication skills.

How much does Microsoft pay hourly?

Microsoft Customer Support representatives typically earn between $15 and $25 per hour, depending on experience, location, and specific role. Entry-level positions may start at the lower end, while experienced agents or those with specialized skills can earn higher wages. The role often involves customer service skills and familiarity with Microsoft products and tools.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What skills are needed for Microsoft customer service?

Microsoft customer support representatives need strong communication and problem-solving skills, technical knowledge of Microsoft products, and the ability to troubleshoot issues effectively. Familiarity with customer service tools, patience, and the ability to work in a team environment are also important for success in this role.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

Can I work from home for Microsoft?

Microsoft Customer Support roles often offer remote work options, especially for positions that involve troubleshooting and customer service. However, availability depends on the specific role, team, and location, and some positions may require on-site presence or hybrid arrangements. Candidates should review the job listing for remote work policies and requirements.
What are the most commonly searched types of Microsoft Customer Support jobs in Rochester, MI? The most popular types of Microsoft Customer Support jobs in Rochester, MI are:
What are popular job titles related to Microsoft Customer Support jobs in Rochester, MI? For Microsoft Customer Support jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Microsoft Customer Support jobs in Rochester, MI look for? The top searched job categories for Microsoft Customer Support jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Microsoft Customer Support jobs? Cities near Rochester, MI with the most Microsoft Customer Support job openings:
Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Rochester, MI as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,362 per year, or $21.3 per hour.
Customer Service Representative

Customer Service Representative

w3r Consulting

Farmington, MI • On-site

$15.75 - $21.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Summary/Basic Purpose:

This position handles a high call volume of in-bound calls in a fast-paced environment while processing customer requests for their banking inquiries. This position’s structured work schedule may require overtime, evenings, and Saturdays. The role requires sitting for extended periods of time and using a headset for communicating with customers by phone.


Essential Duties/Responsibilities:

Customer Support

  • Provide remarkable customer service by handling inbound and outbound calls, offering problem resolution to support moderate complexity of customer interactions across all lines of business by offering problem resolution.
  • Understanding of our client’s core products and services with the ability to recognize an opportunity to deepen the relationship with moderately complex client products and services
  • Demonstrates understanding of system and transactions to support moderately complex customer interactions.
  • Complete account requests such as balance inquiries, reviewing transaction history, check orders, funds transfer etc.
  • Support moderately complex customer interactions, such as closing, or ordering replacement debit cards, travel notes, general debit card inquiries, etc.
  • Assist customers with basic web banking functions, such as unlocking and resetting passwords, mobile banking and alert inquiries, web banking troubleshooting.
  • Effectively collaborate within and across teams and departments.
  • Use problem solving tactics to analyze and troubleshoot customer challenges.


Minimum Experience: 2 years Call/Contact Center

  • 3 years Customer Service Experience
  • 2 years Experience navigating Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search.
  • 2 years Successful completion of Internal Tier 2 Training Modules
  • Less than 1 year Experience in a financial services or equivalent environment (preferred)
  • Less than 1 year Experience with Debit/ATM Card maintenance, disputes, and investigations (preferred)


Job Specific Knowledge/Skills:Ability to multi-task, set priorities and manage time effectively.

  • Ability to handle a high volume of in-bound calls in a fast-paced environment.
  • Strong active listening and empathy skills including the ability to be attentive, patient and non-judgmental so customers feel their issues are truly being heard.
  • Strong problem-solving skills including the ability to recognize and offer alternative options and help the customer resolve their issue.
  • Ability to resolve any conflicts in a non-confrontational and productive manner.
  • Strong organizational skills
  • Strong communication skills both verbal and written

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