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Microsoft Customer Support Jobs in Rochester, MI

FastTek

Customer Services Specialist

Farmington Hills, MI · On-site

$16.75 - $22.25/hr

Support corporate and departmental goals, member enrollment activities and product implementations ... Demonstrate efficiency in using a PC and various Microsoft programs. * Fundamental understanding of ...

FastTek

Customer Services Specialist

Farmington Hills, MI · On-site

$16.75 - $22.25/hr

Support corporate and departmental goals, member enrollment activities and product implementations ... Demonstrate efficiency in using a PC and various Microsoft programs. * Fundamental understanding of ...

FastTek

Customer Services Specialist

Farmington Hills, MI · On-site

$16.75 - $22.25/hr

Support corporate and departmental goals, member enrollment activities and product implementations ... Demonstrate efficiency in using a PC and various Microsoft programs. * Fundamental understanding of ...

Alea Leather

MI CUSTOMER SERVICE

Wixom, MI

$23.50 - $24.50/hr

... support. Follow through with order submission to manufacturing.Send and respond to 50+ customer emails per day using Microsoft Outlook. Manage customer inquiries and updates via text messaging. Work ...

SunSource

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

Proficient with software programs relating to the customer service position, including Microsoft ... technical support, warehousing, finance, service and fabrication centers and purchasing.

CONNECTION

IT Specialist/Desktop Support

Detroit, MI

This is an excellent opportunity for a customer-focused IT professional who enjoys supporting end ... Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Prepare ...

CONNECTION

IT Specialist/Desktop Support

Detroit, MI

This is an excellent opportunity for a customer-focused IT professional who enjoys supporting end ... Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Prepare ...

Trueline

Accounting Support Specialist

Detroit, MI · On-site

$55K - $60K/yr

Proficiency with Microsoft Excel and Microsoft Office * Excellent attention to detail and ... Professional, collaborative, and customer-service-oriented mindset Nice-to-Haves as the Accounting ...

SunSource

Customer Service Representative

Warren, MI

$15 - $20.50/hr

Proficient with software programs relating to the customer service position, including Microsoft ... technical support, warehousing, finance, service and fabrication centers and purchasing.

Alea Leather

MI CUSTOMER SERVICE

Wixom, MI · Hybrid

$22.50 - $24/hr

What Youll Do Answer 50+ inbound/outbound calls daily while providing friendly, professional support. Send and respond to 50+ customer emails per day using Microsoft Outlook. Manage customer ...

Cesna Group

Program Manager (MI)

Troy, MI · On-site

$100K - $200K/yr

... Customer Support & Engineering Collaboration: * o Assist customers in resolving technical and ... in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). * o Familiarity with project ...

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Microsoft Customer Support information

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How much do microsoft customer support jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for microsoft customer support in Rochester, MI is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $24.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

What are the most commonly searched types of Microsoft Customer Support jobs in Rochester, MI? The most popular types of Microsoft Customer Support jobs in Rochester, MI are:
What job categories do people searching Microsoft Customer Support jobs in Rochester, MI look for? The top searched job categories for Microsoft Customer Support jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Microsoft Customer Support jobs? Cities near Rochester, MI with the most Microsoft Customer Support job openings:
Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Rochester, MI as of July 2026, with employment types broken down into 43% Full Time, and 57% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,362 per year, or $21.3 per hour.

Customer Services Specialist

FastTek

Farmington Hills, MI • On-site

$16.75 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Services Specialist #1053107
Job Description:
Duties:
Job Summary:
This position has the following primary objectives with respect to customer relations for all HAP product lines:
  • Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers;
  • Support corporate and departmental goals, member enrollment activities and product implementations;
  • Research, investigate and resolve service failures. Improve the customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention;
  • Educate members and prospective members to promote HAP as the health care coverage of choice.

Duties and Responsibilities:
  • Respond to inquiries by telephone, mail and in person; research and answer inquiries, complaints and appeals by following all department standards, policies and procedures; direct inquiries to supporting departments for appropriate action and resolution.
  • Educate existing and potential members on policies, procedures, product offerings, benefit plan and coverage provisions related to all HAP products.
  • Document all incoming inquiries accurately in to track member inquiry history and trends.
  • Practice and maintain confidentiality to Privacy and HIPAA regulations.
  • Proactively seek training and development to enhance skills and abilities.
  • Monitor workflow inbox and outstanding cases to ensure that all inquiries receive an appropriate response in a timely manner; contact members (by phone/or in writing), as needed, to ensure timely resolution and follow-up to inquiry.
  • Interact with support departments in a professional manner to ensure member needs are met.
  • Develop and maintain strong business relationships with inter-departments; continue to self-educate on changes in policies and procedures that occur in other departments which could have an impact on department operations and the servicing of member/customers.
  • Attend training and development sessions or continuing education opportunities offered by Customer Service and maintain enhanced skill levels and performance.
  • Interact with providers and their staff to obtain information for resolving customer inquiries and complaints.
  • Ensure and maintain compliance of all department and corporate standards, policies and procedures.
  • Recommend process improvements based on observations and trends identified while interacting with internal and external customers.
  • Coordinate and assist with various departmental projects, member enrollment periods, outreach activities and corporate initiatives.
  • Perform other related duties as assigned.

Skills:
Required Skills & Experience:
  • Minimum of two (2) years of recent Customer Service or Call Center experience within the last three years.
  • Must be dependable.
  • Demonstrate a high degree of integrity, patience, maturity, empathy, tact and Diplomacy.
  • Demonstrate problem solving skills, flexibility, good judgment and ability to provide service excellence.
  • Demonstrate the ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation.
  • Demonstrate the ability to handle multiple priorities concurrently in a timely and accurate manner.
  • Demonstrate strong interpersonal, listening, verbal communication and business writing skills.
  • Demonstrate efficiency in using a PC and various Microsoft programs.
  • Fundamental understanding of HMO/PPO/POS delivery system and claims billing.
  • Must be able to work flexible shifts, overtime including evenings and weekends as requested and/or scheduled.

Education:
Required Education:
  • Course in Medical Terminology (required completion within six months post-employment).
  • Associate's Degree OR
  • A minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree.

Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
  • Medical and Dental (FastTek pays majority of the medical program)
  • Vision
  • Personal Time Off (PTO) Program
  • Long Term Disability (100% paid)
  • Life Insurance (100% paid)
  • 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.