Technical Support Specialist Founded in 1999 in the beautiful Smoky Mountains of East Tennessee ... Work directly with customers via phone, email, chat sessions, remote connection, or in person.
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Technical Support Specialist Founded in 1999 in the beautiful Smoky Mountains of East Tennessee ... Work directly with customers via phone, email, chat sessions, remote connection, or in person.
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Helpdesk Support (Nashville)
Nashville, TN · On-site
$55K - $69K/yr
Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user ...
Helpdesk Support (Nashville)
Nashville, TN · On-site
$55K - $69K/yr
Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user ...
Customer Support Specialist
Nashville, TN · On-site
$16.83 - $21.16/hr
Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism * Troubleshoot complex technical and procedural issues with speed ...
Customer Support Specialist
Nashville, TN · On-site
$16.83 - $21.16/hr
Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism * Troubleshoot complex technical and procedural issues with speed ...
... phone, chat, and email. • Incident Lifecycle Management: Record, track, and manage all ... Mandatory participation in rotating weekend, holiday, and overtime assignments is required. • ...
... phone, chat, and email. • Incident Lifecycle Management: Record, track, and manage all ... Mandatory participation in rotating weekend, holiday, and overtime assignments is required. • ...
Technical Support Specialist - R&D
$25 - $26/hr
Technical Support Specialist - R&D Location: Rockford, TN Employment Type: Temp to perm Industry ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
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Technical Support Specialist - R&D
$25 - $26/hr
Technical Support Specialist - R&D Location: Rockford, TN Employment Type: Temp to perm Industry ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
... chat sessions, remote connection, or in person. • Provide resolutions to customer issues/requests. • Properly escalate unresolved queries to the next level of support. • Utilize service ...
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... chat sessions, remote connection, or in person. • Provide resolutions to customer issues/requests. • Properly escalate unresolved queries to the next level of support. • Utilize service ...
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... and weekend hours. Responsibilities: * Assist with circulation and basic reference services at the library service desk and library chat during operating hours. * Provide one-on-one support to ...
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... and weekend hours. Responsibilities: * Assist with circulation and basic reference services at the library service desk and library chat during operating hours. * Provide one-on-one support to ...
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Customer Support Specialist
Chattanooga, TN · On-site
$15 - $20/hr
We'll train you so you can have a great career as a customer support Specialist. This job is ... No nights, limited weekends, and holidays - Work hard during the week so that you can enjoy nights ...
Customer Support Specialist
Chattanooga, TN · On-site
$15 - $20/hr
We'll train you so you can have a great career as a customer support Specialist. This job is ... No nights, limited weekends, and holidays - Work hard during the week so that you can enjoy nights ...
Customer Support Specialist
Chattanooga, TN · On-site
$15 - $20/hr
We'll train you so you can have a great career as a customer support Specialist. This job is ... What we have to offer: • No nights, limited weekends, and holidays - Work hard during the week so ...
Customer Support Specialist
Chattanooga, TN · On-site
$15 - $20/hr
We'll train you so you can have a great career as a customer support Specialist. This job is ... What we have to offer: • No nights, limited weekends, and holidays - Work hard during the week so ...
We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of ...
We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of ...
Customer Support Specialist
$15 - $20/hr
We'll train you so you can have a great career as a customer support Specialist. This job is ... What we have to offer: · No nights, limited weekends, and holidays - Work hard during the week so ...
Customer Support Specialist
$15 - $20/hr
We'll train you so you can have a great career as a customer support Specialist. This job is ... What we have to offer: · No nights, limited weekends, and holidays - Work hard during the week so ...
Support Specialist
Nashville, TN · On-site
We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of ...
Support Specialist
Nashville, TN · On-site
We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of ...
Program Support Preschool * Fills in for any classroom when a teacher is out sick or on vacation ... Willingness to work flexible hours, including weekends when necessary. * Adaptability to changing ...
Program Support Preschool * Fills in for any classroom when a teacher is out sick or on vacation ... Willingness to work flexible hours, including weekends when necessary. * Adaptability to changing ...
Provide staff and faculty support after hours/on weekends to include assisting with accessing computers, printing LS materials for remote sites and rosters, classroom and testing setup/proctoring, as ...
Provide staff and faculty support after hours/on weekends to include assisting with accessing computers, printing LS materials for remote sites and rosters, classroom and testing setup/proctoring, as ...
Service Support Specialist
Nashville, TN · On-site
Service Support Specialist As a Service Support Specialist your role will harness your expertise in ... Weekend on-call rotation is a requirement. * In office presence at least 3 days a week is a ...
Service Support Specialist
Nashville, TN · On-site
Service Support Specialist As a Service Support Specialist your role will harness your expertise in ... Weekend on-call rotation is a requirement. * In office presence at least 3 days a week is a ...
The position follows a retail-style sales schedule that includes weekends , allowing our team to ... Chat, and other web-based tools to manage and track leads effectively. * Support exciting new ...
The position follows a retail-style sales schedule that includes weekends , allowing our team to ... Chat, and other web-based tools to manage and track leads effectively. * Support exciting new ...
The ideal candidate will provide exceptional customer support by answering inquiries, booking ... weekends/ holidays) Responsibilities: * Respond to customer inquiries via phone, email, and chat.
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The ideal candidate will provide exceptional customer support by answering inquiries, booking ... weekends/ holidays) Responsibilities: * Respond to customer inquiries via phone, email, and chat.
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Service Support Specialist As a Service Support Specialist your role will harness your expertise in ... Weekend on-call rotation is a requirement. * In office presence at least 3 days a week is a ...
Service Support Specialist As a Service Support Specialist your role will harness your expertise in ... Weekend on-call rotation is a requirement. * In office presence at least 3 days a week is a ...
Customer Service Representative - Primary Care North - Powell
$13.50 - $18.50/hr
Student Loan Support - Assistance available for eligible roles * Your Wins Deserve Recognition ... No weekends, No holidays, No Call Job Summary The Customer Service Representative is responsible ...
Customer Service Representative - Primary Care North - Powell
$13.50 - $18.50/hr
Student Loan Support - Assistance available for eligible roles * Your Wins Deserve Recognition ... No weekends, No holidays, No Call Job Summary The Customer Service Representative is responsible ...
Help Desk Support Technician
Murfreesboro, TN · On-site
$17.75 - $23.75/hr
Helpdesk Support (Tier 1): * Serve as the first point of contact for IT support requests via ticketing system, phone, chat, or in-person walk-ups. * Troubleshoot and resolve technical issues related ...
Help Desk Support Technician
Murfreesboro, TN · On-site
$17.75 - $23.75/hr
Helpdesk Support (Tier 1): * Serve as the first point of contact for IT support requests via ticketing system, phone, chat, or in-person walk-ups. * Troubleshoot and resolve technical issues related ...
Weekend Chat Support information
What is a Weekend Chat Support job?
A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.
What are typical daily responsibilities for a Weekend Chat Support agent?
As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.
What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?
To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.
What are the most commonly searched types of Chat Support jobs in Tennessee? The most popular types of Chat Support jobs in Tennessee are:
What are popular job titles related to Weekend Chat Support jobs in Tennessee? For Weekend Chat Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Tennessee look for? The top searched job categories for Weekend Chat Support jobs in Tennessee are:
What cities in Tennessee are hiring for Weekend Chat Support jobs? Cities in Tennessee with the most Weekend Chat Support job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted yesterday
Job description
Technical Support Specialist
Job Responsibilities:
Basic Qualifications:
Preferred Qualifications:
Founded in 1999 in the beautiful Smoky Mountains of East Tennessee, Cadre5 provides innovative technical solutions to our customers locally and nationally. Our Cadre5 Lab Partners division has partnered with Y-12 National Security Complex to recruit a qualified Technical Support Specialist.
The Y‑12 National Security Complex is a premier manufacturing facility dedicated to making our nation and the world a safer place and plays a vital role in the Department of Energy’s Nuclear Security Enterprise. Y‑12 helps ensure a safe and effective U.S. nuclear weapons deterrent. Y‑12 has evolved to become the complex the nation looks to for support in protecting America's future, developing innovative solutions in manufacturing technologies, prototyping, safeguards and security, technical computing and environmental stewardship.
This is a full-time, permanent position that requires on-site work.
Why Cadre5?
- Working with highly talented team members
- 3 weeks’ vacation
- Excellent medical insurance, including employer-paid benefits
- Deliver exceptional customer service at the IS amp;S Walk-Up desk assisting employees and subcontractors with troubleshooting, account-related issues, encryption and deployment of Government Furnished Equipment (GFE).
- Work directly with customers via phone, email, chat sessions, remote connection, or in person.
- Provide resolutions to customer issues/requests.
- Properly escalate unresolved queries to the next level of support.
- Utilize service management tools to document work notes and updates.
- Follow up with customers, provide feedback and see problems/requests through to resolution.
- Maintain broad knowledge of company software/hardware and procedures, and policies such as IT, HR, finance, cyber security, and technical security that impact the user work environment.
- Apply technical expertise, product knowledge, and problem-solving skills to drive the diagnosis and resolution of customer reported issues.
- Install and configure approved software and hardware.
- Coach end users on tools and equipment usage.
- Troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through course work, Internet research, contacting vendor support, and work experience.
- Setup, configure, and troubleshoot mobile devices including tablets, mobile phones, and pagers.
- Setup, configure, and troubleshoot desktops within New Hope Center bldg.
- Strong customer service and interpersonal communication skills.
- Associate degree in related discipline and 2-5 years of relevant experience OR Bachelor’s degree in related discipline with 1 year of experience
- Experience troubleshooting and supporting hardware and software.
- Ability to convey information accurately and effectively in both written and oral form.
- Effective time management skills to handle multiple incidents and/or tasks at once.
- Experience with ServiceNow incident and task management.
- Able to work technically in a demanding fast-paced environment.
- Able to concisely and accurately describe technical details to customers.
- Quick decision making when assessing a solution to a problem that is creating a business or production delays.
- Well-developed IT troubleshooting skills and customer service.
- Knowledge and experience in videoconferencing, mobile devices, telecommunications, networking, cyber security, and audio-visual equipment a plus.
- Experience with Active Directory for creating, modifying, disabling accounts, enabling and moving.
- Experience with Office 365 and Exchange Administration
- A+ certified a plus
- CompTIA certified a plus
Benefits
Cadre5 offers excellent pay and benefits, to include full medical, dental, and vision coverage coupled with 401K match, 15 days PTO, and 10 holidays.
Cadre5 is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Cadre5 is an E-Verify Employer.
About Cadre5
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Knoxville, TN, US
Year founded
1999