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Weekend Chat Support Jobs in Springfield, TN (NOW HIRING)

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community ofindividuals who

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who

Join Bird's mission to change the way the world moves, one ride at a time. Our award-winning electric vehicles help reduce carbon emissions and traffic in over 400 cities around the world - and we're

Company Description Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of

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Weekend Chat Support information

See Springfield, TN salary details

$13

$24

$42

How much do weekend chat support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for weekend chat support in Springfield, TN is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $26.78 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Springfield, TN? The most popular types of Chat Support jobs in Springfield, TN are:
What job categories do people searching Weekend Chat Support jobs in Springfield, TN look for? The top searched job categories for Weekend Chat Support jobs in Springfield, TN are:
What cities near Springfield, TN are hiring for Weekend Chat Support jobs? Cities near Springfield, TN with the most Weekend Chat Support job openings:
Infographic showing various Weekend Chat Support job openings in Springfield, TN as of June 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 92% In-person, 2% Hybrid, and 6% Remote job distribution, with an average salary of $51,166 per year, or $24.6 per hour.
Tier 1 Customer Support Specialist 1

Tier 1 Customer Support Specialist 1

HEALTHSTREAM INC

Nashville, TN โ€ข Hybrid

$17.50 - $23.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 27 days ago


Job description

Job DetailsJob Location: USA Remote - Nashville, TN 37203Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: NegligibleJob Shift: DayJob Category: Customer Service/SupportCompany Overview ย  HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. ย  HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcareโ€™s #1 platform.

We streamline everyday tasks while improving performance, engagement, and safety โ€“ fostering a workplace where people flourish, and care thrives. ย  Why Join Us ย  At HealthStream, youโ€™ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

ย  Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care โ€“ย a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

ย  ย  Weโ€™re proud of our values-forward culture that offers our people: ย  \t \tMission-oriented work \t \t \tDiverse and inclusive culture \t \t \tCompetitive Compensation & Bonuses \t \t \tComprehensive Insurance Plans \t \t \tMental and Physical Health Support \t \t \tWork-from-home flexibility \t \t \tFitness Center Reimbursements \t \t \tStreaming Good time off for volunteering \t \t \tWellness workshops \t \t \tBuddy Program for new HealthStreamers \t \t \tCollaborative work environment \t \t \tCareer growth opportunities \t \t \tContinuous learning opportunities \t \t \tInspiring workspaces to collaborate and connect with other HealthStreamers \t \t \tFree employee parking at our Resource Centers in Nashvilleย and San Diego \t ย  ย  At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA.

Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration. ย  We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life.

If you want to work for a company committed to its values and vision, HealthStream is the place for you! ย  HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

ย  ย  ย  ย  Position Overview You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of HealthStream and will become our client\'s biggest advocate! You will understand the ins and outs of HealthStream products, and you will delight clients with your wealth of knowledge and unwavering positivity.

You will also develop skills for your individual career path based on your interests--whether this lies within Customer Service or in another department within the company. ย  Key Responsibilities You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training. \t \tProvide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.

\t \t \tTroubleshoot and diagnose reported problems and work to understand and correct problems. \t \t \tBuild strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner. \t \t \tIdentify, test, and verify issues, providing the development team with clear documentation.

\t \t \tProvide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives. \t \t \tParticipate in testing new features and releases. \t \t \tSuggest recommendations for product enhancements utilizing data and customer feedback.

\t Qualifications Requirements \t \tYou have at least one year of experience in customer-facing roles. \t \t \tA bachelor\'s degree in a related discipline is preferred. Education requirements may be waived based on practical experience.

\t \t \tPractical knowledge of the healthcare industry a definite plus. \t Qualifications \t \tYou have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully. \t \t \tYou are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.

\t \t \tYou know your audience and can effectively communicate resolutions with both non-technical and technical customers. \t \t \tYou have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed. \t \t \tYou can make complex topics easily digestible by breaking them down into manageable parts.

\t \t \tYou display active listening skills and are an empathetic customer advocate. \t \t \tYou have an insatiable curiosity for learning how things work. \t \t \tYou have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams.

A basic understanding of SQL is a plus. \t \t \tYou can work a flexible 8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.

\t \t \tYou are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards. \t \t \tYou may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking. \t ย  Compensation \tThe hourlyย range for this position is $19.47 - $20.68.

Salary will be determined on the candidateโ€™s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles. ย  Benefits ย  ย HealthStream offers a comprehensive benefits package to eligible employees, including:ย  ย  \t \tMedical, Dental and Vision insuranceย  \t \t \tPaid Time Offย  \t \t \tParental Leaveย  \t \t \t401k and Rothย  \t \t \tFlexible Spending Accountย  \t \t \tHealth Savings Accountย  \t \t \tLife Insuranceย  \t \t \tShort- and Long-Term Disabilityย  \t \t \tMedical Bridge Insuranceย  \t \t \tCritical Illness Insuranceย  \t \t \tAccident Insuranceย  \t \t \tIdentity Protectionย  \t \t \tLegal Protectionย  \t \t \tPet Insuranceย  \t \t \tEmployee Assistance Programย  \t \t \tFitness Reimbursementย  \t ย  ย  Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals?

Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare. ย  ย  Recruitment Fraud Notice:ย HealthStream is committed to protecting job seekers from recruitment fraud.

All legitimate communications from HealthStreamโ€™s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.

ย  Req #46540