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Weekend Chat Support Jobs in Springfield, TN (NOW HIRING)

Checkr

Customer Support Specialist

Nashville, TN

$17.50 - $23.50/hr

Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism * Troubleshoot complex technical and procedural issues with speed ...

Equum Medical

IT Support Specialist

Nashville, TN · On-site

The role of the IT Support Specialist is to provide IT related support utilizing phone, chat, email ... In addition, all team members are expected to an on-call schedule for nights and weekends that will ...

Equum Medical

IT Support Specialist

Nashville, TN

The role of the IT Support Specialist is to provide IT related support utilizing phone, chat, email ... In addition, all team members are expected to an on-call schedule for nights and weekends that will ...

Prosum

Helpdesk Support

Nashville, TN · On-site

$55K - $69K/yr

Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user ...

Checkr

Customer Support Specialist

Nashville, TN · On-site

$16.83 - $21.16/hr

Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism * Troubleshoot complex technical and procedural issues with speed ...

Offe Market

Livestream Operator

Clarksville, TN · On-site

$15 - $20/hr

Moderate the live chat -- keeping it on-brand, engaging, and free of distractions * Support talent ... weekends, when live shopping audiences are most active Competitive hourly rate, depending on ...

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Springfield, TN

Weekend Chat Support information

See Springfield, TN salary details

$13

$24

$42

How much do weekend chat support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for weekend chat support in Springfield, TN is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $26.78 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Springfield, TN?

The most popular types of Chat Support jobs in Springfield, TN are:

What are popular job titles related to Weekend Chat Support jobs in Springfield, TN?

For Weekend Chat Support jobs in Springfield, TN, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Springfield, TN look for?

The top searched job categories for Weekend Chat Support jobs in Springfield, TN are:

What cities near Springfield, TN are hiring for Weekend Chat Support jobs?

Cities near Springfield, TN with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Springfield, TN as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 62% In-person, 19% Hybrid, and 19% Remote job distribution, with an average salary of $51,166 per year, or $24.6 per hour.

Journeys - Chat Support Representative - Temp-to-Hire (Onsite)

Genesco

Nashville, TN • On-site

$16.50 - $21/hr

Other

Posted 16 days ago

Genesco rating

5.4

Company rating: 5.4 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

75th of 104 rated fashion retailers

Job description

Seasonal Chat Support Representatives

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails — assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Note: Work From Home opportunity available only to Tennessee residents.

Key Responsibilities:

  • Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
  • Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
  • Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
  • Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
  • Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
  • Additional Support: Perform other duties as needed to support overall business operations.

Qualifications:

  • Experience: Previous customer service or retail experience is preferred but not required.
  • Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
  • Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
  • Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
  • Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
  • Conflict Resolution: Professionalism in handling and de-escalating conflicts.
  • Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
    • Sunday: 10:00 AM – 7:00 PM
    • Monday–Friday: 7:00 AM – 8:00 PM
    • Saturday: 9:00 AM – 6:00 PM

    Note: Business hours may extend during peak times to meet coverage needs.

  • What We Offer:
    • Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
    • Weekly Pay: Receive weekly payment every Friday
    • Paid Training: Start with two weeks of fully paid training to set you up for success
    • Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
    • Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs

    Education: High School or better.

    Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Genesco employees say

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About Genesco

Sourced by ZipRecruiter

Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1924

Social media

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