ZipRecruiter

Log In

1

Weekend Chat Support Jobs in Springfield, TN (NOW HIRING)

Elevance Health

Care Support Specialist I

Nashville, TN · On-site

$19.29 - $28.93/hr

Care Support Specialist I Location : This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This ...

Kyruus

AI Enabler - Customer Support

Nashville, TN · Remote

$18 - $24.25/hr

AI Enabler - Customer Support At RevSpring, we are transforming the healthcare financial experience through innovative technology and data-driven solutions. The AI Enabler - Customer Support plays a ...

Truist

Wealth Support Specialist II

Nashville, TN · On-site

Partners closely with assigned advisor(s) to deliver a seamless client experience and support the achievement of client goals. Serves as the primary intake point for client and advisor requests ...

Truist

Wealth Support Specialist II

Nashville, TN · On-site

Partners closely with assigned advisor(s) to deliver a seamless client experience and support the achievement of client goals. Serves as the primary intake point for client and advisor requests ...

next page

Showing results 1-20

People also search for

All JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Springfield, TN

Weekend Chat Support information

See Springfield, TN salary details

$13

$24

$42

How much do weekend chat support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for weekend chat support in Springfield, TN is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $26.78 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Springfield, TN? The most popular types of Chat Support jobs in Springfield, TN are:
What job categories do people searching Weekend Chat Support jobs in Springfield, TN look for? The top searched job categories for Weekend Chat Support jobs in Springfield, TN are:
What cities near Springfield, TN are hiring for Weekend Chat Support jobs? Cities near Springfield, TN with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Springfield, TN as of June 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 92% In-person, 2% Hybrid, and 6% Remote job distribution, with an average salary of $51,166 per year, or $24.6 per hour.
Technical Support Specialist

Technical Support Specialist

Vanderbilt University

Nashville, TN • On-site

Full-time

Posted 15 days ago

Vanderbilt University rating

7.8

Company rating: 7.8 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

192nd of 535 rated colleges and universities

Job description

Job Description
Position Summary:
The Technical Support Specialist provides remote and in-person support to the Vanderbilt University community. In addition to handling complex technical issues, this specialist actively contributes to team projects, participates in training sessions, and collaborates with other IT teams to enhance service delivery. They possess a solid understanding of university systems and are adept at resolving a wide range of user concerns efficiently.
About the Work Unit:
Vanderbilt University Information Technology is a human-centric organization that advances our university by delivering innovative solutions and frictionless experiences through collaboration.
Key Functions and Expected Performance:
User Support and Troubleshooting:
  • Provide comprehensive remote and in-person technical support to students, faculty, and staff, addressing issues related to hardware, software, and university systems.
  • Utilize advanced troubleshooting techniques to diagnose and resolve a broad range of technical problems effectively.

Collaboration and Team Contribution:
  • Actively participate in team projects aimed at improving support processes and enhancing service delivery within the university's IT framework.
  • Collaborate with other IT teams to resolve a wide range of customer issues.

Training and Development:
  • Assist in the development of training materials and documentation to facilitate knowledge transfer.

Documentation and Quality Assurance:
  • Maintain detailed and accurate documentation of support interactions, troubleshooting steps, and resolutions to ensure high-quality service continuity.
  • Review and update existing support documentation and knowledge base entries to reflect current practices and solutions on a regular basis.

System Improvement and Maintenance:
  • Monitor and analyze recurring technical issues to identify opportunities for system improvements and preventative measures.
  • Collaborate with senior staff in the implementation of system updates and upgrades, ensuring minimal disruption to users.

Working Conditions and Operational Requirements:
Hybrid Work Arrangement:
This position is eligible for a hybrid work schedule, combining on-campus and remote work. This position requires onsite attendance at least 2 days per week and for activities that require in-person presence, such as team collaboration, service delivery, or campus events. Specific onsite expectations are determined in coordination with the supervisor and must align with departmental needs and institutional policy. Remote work privileges may be revoked at any time.
On-call Responsibilities:
The position includes rotating on-call duties for after-hours incident response and requests.
Supervisory Relationships:
This position does not include direct supervisory responsibility but may provide informal guidance or mentorship to colleagues as needed. The role reports administratively and functionally to the Lead Technical Support Specialist.
Education and Certifications:
  • High school diploma or GED is necessary
  • Associate's degree or higher is preferred
  • CompTIA A+ or similar entry-level industry certifications preferred

Experience and Skills:
  • 2-4 years of relevant experience is necessary
  • Proficient understanding of computer hardware, software applications, and operating systems (Windows, macOS, and Linux) is necessary.
  • Experience with remote support tools and ticketing systems is necessary.
  • Strong analytical and problem-solving skills, with a keen attention to detail are necessary.
  • Excellent communication skills, both verbal and written, with the ability to effectively convey technical concepts to diverse audiences are necessary.
  • A proactive attitude towards continuous learning and professional development within the IT field is necessary.
  • Demonstrated commitment to VUIT's Guiding Principles is necessary

Information Technology's Guiding Principles:
  • Trust and Respect- VUIT cultivates a community built on trust, mutual respect, and inclusivity, where all members feel valued and supported. We prioritize honesty, dignity, empathy, and a willingness to listen and understand.
  • Professionalism- VUIT strives to maintain a culture of maturity, accountability, and integrity to best represent the University and self. Have a sense of humility and poise in your work and daily interactions.
  • Collaborate- VUIT commits to being inclusive in solution design where we value sharing within and partnering across the university. We are intentional about including our colleagues and preventing silos.
  • Bias-to-Action- VUIT is seen as a changemaker by exhibiting a decisive, self-starter, take-action approach with a willingness to make decisions without excessive deliberation. Personal initiative is recognized as a key part of the creative process.
  • Communicate- Communication (written, verbal and non-verbal), within and outside VUIT, is open, thoughtful, welcoming, clear, proactive, concise yet complete, always honest, and delivered kindly.
  • Innovate- VUIT pledges to be bold and challenge the status quo by inspiring a culture of creativity that promotes growth and advancement for the university.
  • Celebrate Each Other- We are intentional in showing appreciation for the work of others by valuing and acknowledging meaningful contributions at all levels of the organization.
  • Optimize- VUIT will practice continuous and thoughtful optimization of our solutions and services to increase our human and technological capacity. Capacity drives innovation.

About Us
At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of "America's Best Large Employers" as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.
Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.

What Vanderbilt University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply