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Weekend Chat Support Jobs in Springfield, TN (NOW HIRING)

Centstone

IAP Support Specialist

Nashville, TN · On-site

IAP Support Specialist Employment Type: Contract Work Location: Nashville, TN (Hybrid) Minimum Qualifications * Bachelor's or Master's degree in Public Health, Health Administration, Healthcare ...

Sonsoft Inc

Avaya Network Engineer

Nashville, TN

... Group Lync / MindAlign chat channel monitoring Level 1 RADAR secure PBX health check and ... support 20 branch migration per weekend with staging during week; recognizing any system access ...

ABB

RDC Customer Support

Mount Juliet, TN · On-site

$17 - $23/hr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Planning & Fulfillment Manager __ Your ...

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Showing results 21-40

All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Springfield, TN

Weekend Chat Support information

See Springfield, TN salary details

$13

$24

$42

How much do weekend chat support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for weekend chat support in Springfield, TN is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $26.78 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Springfield, TN?

The most popular types of Chat Support jobs in Springfield, TN are:

What are popular job titles related to Weekend Chat Support jobs in Springfield, TN?

For Weekend Chat Support jobs in Springfield, TN, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Springfield, TN look for?

The top searched job categories for Weekend Chat Support jobs in Springfield, TN are:

What cities near Springfield, TN are hiring for Weekend Chat Support jobs?

Cities near Springfield, TN with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Springfield, TN as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, and 6% Contract. Highlights an 62% In-person, 19% Hybrid, and 19% Remote job distribution, with an average salary of $51,166 per year, or $24.6 per hour.

Front Desk Receptionist/Customer Service Coordinator

Tennessee Grasslands LLC

Gallatin, TN • On-site

$17 - $19/hr

Part-time

Posted 14 days ago

Job description

Status: Part-Time (Hourly – Flexible Schedule Required)

In this role, you'll serve as a primary point of contact for members, homeowners, and guests, delivering warm, responsive, and professional service across every interaction — enhancing the member, homeowner, and staff experience through

outstanding customer service and clear communication.


This role is responsible for answering and directing incoming calls, resolving or escalating member concerns, scheduling reservations, and supporting the day-to-day operations of the TNG Cares Resource Center.

The ideal candidate is patient, personable, and detail-oriented, with the judgment to know when an issue needs a quick answer and when it needs to be routed to a department manager.


Essential Job Functions

Phone Reception & Customer Service Response

• Answer, direct, and log all incoming calls from members, homeowners, and guests, providing prompt follow-through on every request

• Respond to inquiries via phone, email, and chat in a timely, professional, and on-brand manner

• Provide accurate, up-to-date information about the Club, amenities, and member events

• Acknowledge and empathize with all customer service concerns, setting a calm and welcoming tone


Issue Resolution & Follow-Up Tracking

• Log all issues and requests, routing to the appropriate department manager and copying the TNG Cares Supervisor

• Track open issues to ensure timely follow-up, resolution, or escalation

• Maintain and grow the TNG Cares FAQ and knowledge base to speed up future responses


Reservations & Scheduling

• Make member dining and event reservations accurately and confirm details with members

• Coordinate with F&B, Events, Golf, and Racquets to confirm availability before booking


Cross-Departmental Coordination

• Work closely with all departments to ensure a seamless, consistent service experience when executing member requests

• Support the TNG Cares Resource Center by fielding partner and homeowner inquiries as needed

• Communicate recurring issues or trends to the TNG Cares Supervisor for process improvement


Qualifications

• High school diploma or equivalent

• At least six months of prior hospitality, customer service, or telephone experience

• Outgoing, well-spoken, and comfortable interacting verbally with members, homeowners, and guests

• Responsible, dependable, patient, and courteous with members, guests, and co-workers

• Experience with Word, Excel, and email, with a willingness to learn Club systems such as ClubEssential and Monday.com

• Must be able to work a flexible schedule, including weekends, as business needs require


Key Attributes

• Warm, welcoming, and genuinely service-minded

• Calm and composed under pressure

• Strong listener with excellent verbal and written communication

• Detail-oriented and organized

• Trustworthy with sensitive member and homeowner information

• Proactive — flags patterns and problems before they grow


Performance Expectations & KPIs

Success in this role will be measured by:

• Prompt, accurate handling of incoming calls, emails, and chat inquiries

• Consistent, complete issue logging with appropriate routing and follow-up

• Positive member and homeowner feedback on service interactions

• Accuracy of dining and event reservations

• Timely escalation of unresolved or recurring issues to the TNG Cares Supervisor


Schedule Expectations

Expected hours: 15 per week, including weekend availability

• Flexible schedule required, including some evenings, weekends, and holidays as business needs require

• Hours may vary based on Club operations and seasonal programming

• In-person role based in Gallatin, TN