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Weekend Chat Support Jobs in Springfield, TN (NOW HIRING)

Crisp Recruit

Sales Professional

Nashville, TN

Please do not reach out through our website's contact information (telephone, email, or web chat ... Support client demand during evenings and weekends to capture time-sensitive opportunities. * Team ...

CFS

Customer Service Representative

Goodlettsville, TN · On-site

$18 - $20/hr

Provide customer support via phone, email, and chat by resolving credit report discrepancies and missing or inaccurate bureau data * Participate in conference calls with consumers and creditors to ...

CFS

Customer Service Representative

Goodlettsville, TN

$18 - $20/hr

Provide customer support via phone, email, and chat by resolving credit report discrepancies and missing or inaccurate bureau data * Participate in conference calls with consumers and creditors to ...

Flexcar LLC

Member Customer Experience

Nashville, TN · On-site

$225/hr

Your mission will be to support members before, during, and after their time with us, ensuring ... including phone, chat, and in-person, as well as preparing and delivering vehicles. Key ...

Flexcar

Member Customer Experience

Nashville, TN · On-site

Your mission will be to support members before, during, and after their time with us, ensuring ... including phone, chat, and in-person, as well as preparing and delivering vehicles. Key ...

Flexcar

Member Customer Experience

Nashville, TN

$22.50/hr

Your mission will be to support members before, during, and after their time with us, ensuring ... including phone, chat, and in-person, as well as preparing and delivering vehicles. Key ...

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Weekend Chat Support information

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$13

$24

$42

How much do weekend chat support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for weekend chat support in Springfield, TN is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $26.78 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Springfield, TN? The most popular types of Chat Support jobs in Springfield, TN are:
What job categories do people searching Weekend Chat Support jobs in Springfield, TN look for? The top searched job categories for Weekend Chat Support jobs in Springfield, TN are:
What cities near Springfield, TN are hiring for Weekend Chat Support jobs? Cities near Springfield, TN with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Springfield, TN as of June 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 92% In-person, 2% Hybrid, and 6% Remote job distribution, with an average salary of $51,166 per year, or $24.6 per hour.

Part-Time Bilingual (Italian/English) Service Desk Analyst

CAI

Nashville, TN • Remote

$19.75 - $27/hr

Other

Retirement, PTO

Posted 23 days ago

Job description

Part-Time Bilingual (Italian/English) Service Desk Analyst

Req number:

R7729

Employment type:

Part time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. This position is part-time (20 hours a week).

Job Description

We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and Italian speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be part-time and remote .

What You'll Do

  • Provide General IT end-user support

  • Utilize excellent customer service skills and exceed customers' expectations

  • Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems

  • Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions

  • Properly escalate unresolved issues to the next level of support with strong supporting documentation

  • Following documented processes to resolve customer issues

  • Ensure proper recording, categorization, documentation, and closure of all tickets

  • Analyze the impact and urgency of customer's issues and prioritize appropriately

  • Recommend procedure modifications or improvements

  • Drive positive results in Customer Experience through timely responses and professional interaction

  • Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics

  • Preserve and grow your knowledge of Service Desk procedures, products, and services

  • May perform other job duties as directed by Team Lead or Service Delivery Leader

What You'll Need

Required:

  • 6-12 months' experience in a Service Desk role and/or technical support role

  • 6-12 months of customer service experience in a professional industry

  • High School Diploma or GED

  • Bilingual in English and Italian languages (both written and oral)

  • Strong troubleshooting and documentation skills

  • Excellent customer service skills

  • Strong attention to detail and strong communication skills (both written and oral)

  • Excellent work ethic

  • Problem-solving skills

  • Solution driven

  • Ability to work weekdays from 7:30am - 11:30am EST

Preferred:

  • Associate degree preferred in related field.

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.

#LI-AE1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

$18.00 per hour plus language bonus

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role will include 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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