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Weekend Chat Support Jobs in Ohio (NOW HIRING)

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on ...

Soccer Village

Team Support Specialist

Blue Ash, OH · On-site

Deliver Outstanding Service: Assist customers via phone, email, chat, always with professionalism and enthusiasm * Support Soccer Clubs: Build relationships with uniform coordinators and manage club ...

Medsender

$16 - $21.75/hr

Respond to customer questions and issues with urgency, clarity, and empathy via email/chat (and ... Support onboarding and training (as needed): Help new users become confident in Medsender through ...

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

... and weekend support as needed. • The position requires attention to detail, follow-through ... chat and/or in person • Create a positive customer support experience, build rapport and trust ...

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Weekend Chat Support information

See Ohio salary details

$13

$24

$42

How much do weekend chat support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for weekend chat support in Ohio is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Ohio? The most popular types of Chat Support jobs in Ohio are:
What are popular job titles related to Weekend Chat Support jobs in Ohio? For Weekend Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Ohio look for? The top searched job categories for Weekend Chat Support jobs in Ohio are:
What cities in Ohio are hiring for Weekend Chat Support jobs? Cities in Ohio with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Ohio as of June 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,508 per year, or $24.8 per hour.

Senior Client Support Agent

Goosehead

Westlake, OH • Hybrid

$17.25 - $23.25/hr

Full-time

Posted 21 days ago

Job description

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.

Job Responsibilities:

  • Resolve moderate-to-complex inquiries via email/chat.

  • Execute policy endorsements and audits accurately across carriers.

  • Ensure compliance with state regulations and carrier SLAs.

  • Document cases with precision in Salesforce and carrier systems.

  • Mentor and train L1-L2 agents on workflow best practices.

  • Contribute tocontinuous improvement through feedback and SOP refinement.

Essential Job Functions

  • Manage 5-10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)

  • Demonstrate deep understanding in all lines of businessGooseheadoperates within

  • Maintain quality standards of 98%+ accuracy and timeliness.

  • Proactivelyidentifyand communicate service trends or recurring issues.

Skills Required

  • Strong analytical and multi-tasking ability.

  • Excellent written communication and problem-solving skills.

  • Proficiencyin carrier and CRM systems.

  • Demonstrated coaching and peer training ability.

Qualifications

  • Texas P&C license (required).

  • 1-2 years in insuranceserviceor relatedfield.

  • Proven performance in non-call support roles.

  • Commitment to accuracy and service excellence

  • High school diploma or equivalent

  • Strong attention to detail and communication skills

  • Bilingual (English/ Spanish) is a plus

Equal Employment Opportunity

Goosehead is an equal opportunity employer andcomplies withall applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

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