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Website Support Jobs (NOW HIRING)

ThinkHuman

Marketing + Communications Intern

New York, NY · On-site

$16.50 - $22/hr

Website: Support the content development, website edits. Work with the search engine optimization consultant to ensure success. Marketing Materials: Drafting communications and marketing materials ...

PubMatic

Senior Manager, Website Strategy

New York, NY · On-site

Partner with Product Marketing and Sales to ensure the website supports every stage of the revenue motion Conversion Rate Optimization (CRO) & Experimentation * Own end-to-end funnel optimization ...

Finacon Systems

.NET Developer w/508 exp

Columbia, MD · On-site

Prepare and document website support and escalation procedures for technical issues related to website operations/functionality. Consult with engineering staff to evaluate interface between hardware ...

Finacon Systems

.NET Developer w/508 exp

Columbia, MD · On-site

... document website support and escalation procedures for technical issues related to website operations/functionality. • Consult with engineering staff to evaluate interface between hardware ...

Amazon

Website Operations Manager, AWS Website

Seattle, WA · On-site

$132K/yr

The AWS Website team is looking for a detail-oriented Website Operations Manager to join the AWS ... web channel support across time zones, including coordination for large-scale events such as re:

Socious

Software Support/Website Design

Mesa, AZ · On-site

In addition, you will be actively involved with design and development teams in supporting the product to propel our software forward. Local candidates are preferred (no relocation assistance is ...

Socious

Software Support/Website Design

Mesa, AZ · On-site

In addition, you will be actively involved with design and development teams in supporting the product to propel our software forward. Local candidates are preferred (no relocation assistance is ...

ThinkHuman

Marketing + Communications Intern

New York, NY · On-site +1

$16.50 - $22/hr

Website: Support the content development, website edits. Work with the search engine optimization consultant to ensure success. Marketing Materials: Drafting communications and marketing materials ...

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Website Support information

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How much do website support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for website support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is website support?

Website support refers to the services and assistance provided to maintain, troubleshoot, and optimize websites. This can include tasks such as fixing technical issues, updating content, ensuring security, resolving user problems, and keeping the website running smoothly. Website support professionals may work with website owners, businesses, or organizations to ensure their online presence is reliable and up-to-date. They often use various tools to monitor site performance and address any issues that arise quickly. Effective website support helps prevent downtime and ensures a positive experience for website visitors.

What are the key skills and qualifications needed to thrive as a website support specialist?

To thrive as a Website Support specialist, you need a solid understanding of web technologies, troubleshooting, and customer service, often supported by experience or certifications in web development or IT support. Familiarity with content management systems (CMS), ticketing platforms, and basic HTML/CSS is typically required. Strong communication, patience, and problem-solving abilities help you address user issues effectively and build positive client relationships. These skills are essential for ensuring websites run smoothly, minimizing downtime, and delivering a seamless user experience.

What are some common challenges faced by website support professionals, and how can they effectively manage them?

Website support professionals often encounter challenges such as troubleshooting diverse technical issues across various browsers and devices, handling urgent requests, and communicating complex solutions to non-technical users. To manage these challenges effectively, it's important to stay updated on web technologies, use clear communication, and prioritize tasks based on urgency and impact. Collaborating closely with developers and content teams also helps ensure that recurring issues are addressed at the source, reducing repeat support tickets.

What is the difference between Website Support vs Web Developer?

AspectWebsite SupportWeb Developer
Primary RoleMaintains and troubleshoots existing websitesDesigns, develops, and builds new websites
Skills & CertificationsBasic HTML, CSS, troubleshooting skills, customer serviceProgramming languages (JavaScript, PHP, etc.), coding certifications, design skills
Work EnvironmentSupport teams, client sites, help desksDevelopment teams, tech companies, agencies
Typical TasksBug fixing, updates, user supportCreating new features, coding, testing

Website Support focuses on maintaining and troubleshooting existing websites, ensuring smooth operation and user satisfaction. Web Developers, on the other hand, are responsible for creating and building new websites or features. While both roles require some technical skills, Web Developers typically have more advanced coding expertise. Understanding these differences helps employers and job seekers find the right fit for their needs.

More about Website Support jobs

What cities are hiring for Website Support jobs?

Cities with the most Website Support job openings:

What states have the most Website Support jobs?

States with the most job openings for Website Support jobs include:

Website Support jobs near you
Infographic showing various Website Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Customer Support Representative

Waterfront Brands

Fergus Falls, MN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Waterfront Brands is the largest and premier manufacturer of waterfront equipment in North America, with offices in Fergus Falls, MN, Claremore, OK, Fort Lauderdale, FL, and Snow Hill, NC. The company’s flagship brands include ShoreMaster, HydroHoist, Neptune, and Tide Tamer; additional brands include RhinoDock, PolyDock Products, ShoreMaster Fabrics, RotoMoldUSA, HyPower, and Firstmate.

The Customer Support Representative serves as the first point of contact for eCommerce customers, dealers, and contractors across Inland brands, , including ShoreMaster, ShoreMaster Fabrics, and HydroHoist. Responsibilities include handling phone calls and online chats related to orders, product inquiries, website support, shipping updates, returns, warranty claims, and basic troubleshooting. The role also supports the overall customer experience by providing timely, professional assistance throughout the sales process and offering backup support to the Coastal eCommerce team, including Boat Lift Warehouse. Success in this position requires strong communication, attention to detail, customer service skills, and collaboration with internal teams.

Position Responsibilities

  • Respond to customer phone calls, chats, and inquiries for Inland eCommerce brands.
  • Assist with orders, product questions, shipping, returns, warranty claims, and basic troubleshooting.
  • Help customers navigate websites, place orders, and understand product options.
  • Research and resolve customer issues, documenting interactions and escalating complex concerns when needed.
  • Collaborate with internal teams to support customer needs and improve service.
  • Provide backup support for the Coastal eCommerce team, including Boat Lift Warehouse.
  • Maintain product and process knowledge while meeting quality, productivity, and company standards.
  • Perform additional duties as assigned.

Education

  • High School Diploma or General Education Degree (GED) Required
  • Associate’s or Bachelor’s Degree – Business, Marketing, Communication or related field – preferred
  • Experience in Customer Support or Administrative Support - preferred

Knowledge and Skills

  • Excellent written and verbal communication skills
  • Customer/Client Focus
  • High level of initiative, attention to detail, and ability to problem solve
  • Multi-tasking abilities
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Word, Excel, and PowerPoint

Schedule

Full-time, in-office position located in Fergus Falls. Standard hours are Monday–Friday, 8:00 AM–5:00 PM.

Pay: $18.00 - $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Work Location: In person

Waterfront Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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